Sylvia Motley

Customer Service Representative

North Brunswick, NJ 08902

ac5apn@r.postjobfree.com

732-***-****

Objective

To obtain a full-time, challenging position that offers me the ability to grow and start a career. I am a quick learner, and I possess the ability to multi -task. I work well independently as well with managing, and supporting others. My experience with various computer programs such as Microsoft Word, Excel, Outlook, data entry, make me a potential and an even better asset to any company Authorized to work in the US for any employer

Work Experience

Account Executive/ Customer Service

Federation Logistics - North Brunswick, NJ

April 2015 to Present

●Receive orders via e-mail, and fax, enter orders manually, using system Softeon SCflex.

●Follow up on loading/unloading scheduling with warehouse.

●Communicate with customer on shipping schedule, pricing, product availability.

●Coordinate shipments with carriers.

●Document sample request and loading requirements, and order confirmation.

● Forecast, gather, input and coordinate inventory activity data to accurately reflect product. movement, and ensures product availability for future orders/shipments.

●Enter data into system for invoicing. (BOL)

●Maintain and update system database regarding customers, products, suppliers, pricing.

●Daily use of Word, Excel, Fedex, UPS, label matrix and In house Label machine.

● Claims, purchasing, returns from customers

● Arrange import pick up appointment from NJ/NY port and export returns to china.

● Work weekly with Customs Brokers, USDA and FDA

● Place purchase orders and confirm sale/buy prices for all office and warehouse supplies.

● Billing, BOOKEEPING (accounting department)

Customer Service Representative

CoPart - Hillsborough, NJ

March 2014 to April 2015

Manage a high-volume workload within a deadline-driven environment

● Handle heavy inbound and outbound calls

● Helped company attain the highest customer service ratings (as determined by external auditors)

● Handle upset customers, conflicts and challenging situations

● Open new accounts for adjuster, seller and donation companies.

● Data entry, outlook, word and excel and Fedex on a daily

● Prepare and mail document to DMV, insurance companies and customers

● Dispatching

Customer Service Representative

Work and Well - Somerville, NJ

September 2012 to March 2014

Responsibilities

● First point of contact for employees, employer and physicians offices

● Managed multiple phones line inbound and out bound 25-75 calls per day

● Effciently respond to inquiries regarding Family Medical Leave, Disability and Worker's Comp paper work.

● Research and resolve customer problems that require in- depth research and provide written explanations of research problems.

● Sort, Track and distribution of documents for older cases that have already close.

● Daily computer proficiency with Excel, Outlook and Word.

● Prepare and mail out customer packet, accept and enter return packets work into the system. Warehouse Supervisor

Goodwill - San Jose, CA

January 2006 to November 2009

Responsible for supervising, briefing, evaluating and training approximately 30 to 90 employees.

● Customer Service

● Supplied 15 stores with daily product

● Scheduled time and meeting management through Outlook

● Corresponded & accepted letters on Microsoft word

● Managed multiple phone lines

● Responsible for employee Scheduling, time sheets, benefits & payroll management Accounts payable

● Dispatching

Store Manager

Goodwill - San Jose, CA

October 2004 to January 2006

Supervised staff of approximately 25-30 employees.

● Ensured daily that all weekly paperwork and data entry were completed

● Responsible for employee Scheduling, time sheets, benefits & payroll management

● Customer Service

● Data Entry on monthly inventory, payment records, floor changes

● Managed multiple phone lines

● Managed production and placement of stock on sales floor through good merchandises and ensured rotations and markdowns

Education

De Anza College - Cupertino, CA

2000 to 2003

Additional Information

SKILLS

● Data Entry/Records Management ● Multiline Phone Use ● MS Word, Excel and outlook, ● Complaint Handling/Dispute Resolution, ● Excellent communication skills with focus on customer service ● Blue Cherry software

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