Account Manager/ Customer Service
Resume:
Sylvia Motley
Customer Service Representative
North Brunswick, NJ 08902
*********@*****.***
Objective
To obtain a full-time, challenging position that offers me the ability to grow and start a career. I am a quick learner, and I possess the ability to multi -task. I work well independently as well with managing, and supporting others. My experience with various computer programs such as Microsoft Word, Excel, Outlook, data entry, make me a potential and an even better asset to any company Authorized to work in the US for any employer
Work Experience
Account Executive/ Customer Service
Federation Logistics - North Brunswick, NJ
April 2015 to Present
●Receive orders via e-mail, and fax, enter orders manually, using system Softeon SCflex.
●Follow up on loading/unloading scheduling with warehouse.
●Communicate with customer on shipping schedule, pricing, product availability.
●Coordinate shipments with carriers.
●Document sample request and loading requirements, and order confirmation.
● Forecast, gather, input and coordinate inventory activity data to accurately reflect product. movement, and ensures product availability for future orders/shipments.
●Enter data into system for invoicing. (BOL)
●Maintain and update system database regarding customers, products, suppliers, pricing.
●Daily use of Word, Excel, Fedex, UPS, label matrix and In house Label machine.
● Claims, purchasing, returns from customers
● Arrange import pick up appointment from NJ/NY port and export returns to china.
● Work weekly with Customs Brokers, USDA and FDA
● Place purchase orders and confirm sale/buy prices for all office and warehouse supplies.
● Billing, BOOKEEPING (accounting department)
Customer Service Representative
CoPart - Hillsborough, NJ
March 2014 to April 2015
Manage a high-volume workload within a deadline-driven environment
● Handle heavy inbound and outbound calls
● Helped company attain the highest customer service ratings (as determined by external auditors)
● Handle upset customers, conflicts and challenging situations
● Open new accounts for adjuster, seller and donation companies.
● Data entry, outlook, word and excel and Fedex on a daily
● Prepare and mail document to DMV, insurance companies and customers
● Dispatching
Customer Service Representative
Work and Well - Somerville, NJ
September 2012 to March 2014
Responsibilities
● First point of contact for employees, employer and physicians offices
● Managed multiple phones line inbound and out bound 25-75 calls per day
● Effciently respond to inquiries regarding Family Medical Leave, Disability and Worker's Comp paper work.
● Research and resolve customer problems that require in- depth research and provide written explanations of research problems.
● Sort, Track and distribution of documents for older cases that have already close.
● Daily computer proficiency with Excel, Outlook and Word.
● Prepare and mail out customer packet, accept and enter return packets work into the system. Warehouse Supervisor
Goodwill - San Jose, CA
January 2006 to November 2009
Responsible for supervising, briefing, evaluating and training approximately 30 to 90 employees.
● Customer Service
● Supplied 15 stores with daily product
● Scheduled time and meeting management through Outlook
● Corresponded & accepted letters on Microsoft word
● Managed multiple phone lines
● Responsible for employee Scheduling, time sheets, benefits & payroll management Accounts payable
● Dispatching
Store Manager
Goodwill - San Jose, CA
October 2004 to January 2006
Supervised staff of approximately 25-30 employees.
● Ensured daily that all weekly paperwork and data entry were completed
● Responsible for employee Scheduling, time sheets, benefits & payroll management
● Customer Service
● Data Entry on monthly inventory, payment records, floor changes
● Managed multiple phone lines
● Managed production and placement of stock on sales floor through good merchandises and ensured rotations and markdowns
Education
De Anza College - Cupertino, CA
2000 to 2003
Additional Information
SKILLS
● Data Entry/Records Management ● Multiline Phone Use ● MS Word, Excel and outlook, ● Complaint Handling/Dispute Resolution, ● Excellent communication skills with focus on customer service ● Blue Cherry software
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