Medical Receptionist/Medical Secretary

SHONDELL M. PORTER

**** **** ***** ******, ******* Salem, North Carolina 27105

Home: 336-***-****

Cell: 201-***-****

************@*****.***

Professional Summary:

Quality-focused administrative professional committed to approaching administrative tasks with tenacity and attention to detail in a fast-paced environment.

Education:

Forsyth Technical Community College of New Rochelle - Winston-Salem New Rochelle, NY

Certificate - Medical Unit Coordinator: 1999

College of New Rochelle - New Rochelle, NY

Bachelor of Science: Nursing-No Degree 1995-1997

Skills:

Knowledge of the following computer programs: EPIC, MS Office Suite, IDX, Centricity (EMR), MacPractice.

Knowledge of medical terminology in multiple specialties.

Excellent Organizational and communication skills.

Works well without supervision and with a group if needed.

Fast Learner.

Adept at prioritizing/managing deadlines.

Work History:

Outpatient Reservation Specialist, 01/2015 to 11/2016

Uniforce Staffing Agency – 170 Arcadian Avenue, Paramus, NJ

Temporary assignment at Hackensack University Medical Center Maternal Fetal Medicine Department.

Scheduled patient appointments and updating patient demographics into EPIC system.

Handled registration of patients according to office protocols.

Performed all insurance verification for outpatients prior to appointments.

Faxing of reports to various physicians upon request.

Answered and managed incoming and outgoing calls while recording accurate messages.

Checked for any needed authorizations and/or referrals for any patient appointments.

Confirmed appointments and informed patients of any payments due at the time of service.

Prepped charts for next day appointments.

Filed all charts at the end of the day and filed documents into patient's charts as needed.

Organized overflowing paper and documents and distributed required information to appropriate person(s).

Maintained medical records and report statistics when required.

Medical Secretary, 01/2002 to 04/2007 and 06/2012 to 08/2014

Murray Hill Medical Group – 317 East 34th Street, New York, NY/347 East 37th Street, New York, NY

Provided secretarial coverage to two physicians -Cardiology and Gastroenterology.

Responded to patients and physicians’ requests.

Scheduled appointments and procedures.

Retrieved messages from the answering service and voicemail system.

Answered and managed incoming and outgoing calls while recording accurate messages.

Assisted patients with scheduling of imperative medical procedures and tests.

Maintained patient prescriptions on an electronic database.

Proactively followed-up with pharmacies and patients about medications.

Retrieved imaging, biopsy, post-operative reports and consultation from other medical providers.

Confirmed referrals prior to scheduling appointments with specialists.

Confirmed upcoming appointments.

Facilitated medical records requests (collecting appropriates signatures and necessary payments).

Medical Receptionist, 12/2009 to 06/2012

Corinthian OB/GYN – 345 East 37th Street, New York, NY

Welcomed all incoming patients to the office

Scheduled new patient and follow up appointments.

Handled registration of patients according to office protocols.

Collected all co-payments and office fees due at the time if a patient's visit.

Verified all patients' insurance eligibility prior to any office visits.

Maintained medical records and report statistics when required.

Prepared and balanced daily financial registers and submit all forms and fees to appropriate person(s) at the end of the day.

Prepared and scanned all paper charts into the computer for transfer to electronic medical record (EMR) system.

Office Coordinator, 05/2008 to 09/2008

61st Street Service Corp – 250 W 57th Street, New York, NY

Administrative support to two physicians of the Pediatric Orthopedic department one being the department Chairman.

Managed and prepared electronic schedules for physicians.

Answered and managed incoming and outgoing calls while recording accurate messages.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation, travel reimbursements and check requisitions.

Assisted the Appointment Scheduling Department with patient appointments when an emergency arose.

Obtained and distributed lab, procedure and surgical reports to physicians and appropriate staff.

Prepared correspondences for the physicians.

Secretarial Supervisor, 04/2007 to 05/2008

Murray Hill Medical Group – 317 East 34th Street, New York, NY

Supervisor of the Secretarial, Operator and Referral Departments (staff of 23 employees).

Supervised the completion of work assignments.

organized all new hires, security and temporary paperwork.

Handled bi-weekly time sheets and payroll.

Screened applicant resumes and coordinated both phone and in-person interviews.

Trained all incoming staff to respective positions.

Served as liaison to staff and higher-level management which included all physicians of the practice.

Revised the training manual for the Medical Secretary Position.

Medical Administrative Assistant-02/2000 to 01/2002

Mt. Sinai School of Medicine, Department of Urology - 1 Gustave Levy Place, New York, NY

Scheduled new patient and follow-up appointments.

Promptly responded to patients and physicians’ requests.

Retrieved all messages from the answering service and voicemail system.

Answered all incoming calls on a multiple phone line system.

Assisted patients with scheduling of imperative medical procedures and tests.

Organized overflowing paper and documents and distributed required information to the appropriate person(s).

Faxed reports to various physicians upon request.

Filed documents into patients’ charts as needed and filed charts at the end of the day.

Medical Unit Secretary-1999 to 02/2000

Forsyth Medical Center (Novant Health) - 3333 Silas Creek Pkwy, Winston-Salem, NC 27103

Performed clerical duties such as secretary, receptionist and other designated activities on an assigned unit.

Completed clerical duties for patients’ admissions, procedures, transfers, surgeries, discharges, and deaths under the direction of a Registered Nurse.

Provided indirect care following physician and nursing orders to achieve the highest standards of age/developmentally specific care.

Maintained safe and therapeutic environment for patients, self, co-workers, and facility; ensured complete, accurate and timely communication of patient information.

Completed requisitions, data entry and nursing communication forms.

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