Customer service

SARA NAFTAHI

Avenue **, Block No ***, Building No 615,

Manama 199, Bahrain

Phone number: 009**-********

Date of Birth: January 7th, 1993

Marital status: Single

Email address: ***********@*****.***

Gender: Female

Holding valid Bahraini driving licence

OBJECTIVE: Seeking an employment opportunity to leverage my technical and professional expertise to grow in a new role compatible to my knowledge

•2012/2014: Technician specialized in Trade and Costumer service at « l’Institut Supérieure de Gestion et d’Informatique » (ISGI/OFPPT).

•2011/2013 : IT Technician at ICTAP.

•2010/2011: High School degree in Physics.

MOVIESTAR CREATION – Casablanca, Morocco Executive assistance (Inter-ship: From May 2012 to September 2012).

Undertaking tasks of receiving calls, take messages and routing correspondence.

Prepare regular reporting.

Handling executives requests and queries appropriately.

Managed Events organized by the company.

Make travel arrangements.

Perform data entry and scan documents.

Secures information by completing data base backups

BMCE BANK – Casablanca, Morocco as sales advisor. (Inter-ship: From January & February 2013).

Increasing Sales Line

Dealer Counseling

A Good Feedback to the Producer

IPSEN LOGISTICS, Casablanca, Morocco Commercial (OCTOBER).

outsourcing while maintaining the autonomy of the company

Minimizing procurement costs while maximizing security within the supply process.

requirements planning, make-or-buy decisions, supplier management, ordering, and order

controlling

RENAULT CAR – Casablanca, Morocco Commercial (Inter-ship: From December 2013, January 2014).

Develop my understanding of our current car inventory and use that knowledge to ENCOURAGE CUSTOMERS.

Work with our marketing team to grow our customer base.

Assist in setting up and display new role-ups and brochures in the showroom.

Welcoming clients and visitors to the sales offices and making sure they were comfortable

BMCI CREDIT CONSO– Casablanca, Morocco as sales advisor. (Inter-ship: From December 2014, April 2015).

Calling on Customers

Maintenance and Extension of Sales Territory

Developing Product Knowledge

Collection of Dues and Credit Informations

Participating in Sales Meetings

NATIONAL OFFICE OF AIRPORTS (ONDA), MAHOLA– Casablanca, Morocco Hostess in the airport Mohamed 5. (Inter-ship: From January 2016, June 2016)

help passengers have a smooth airport experience

Typing, preparing and collating reports

Answering calls, taking messages and handling correspondence.

Filing.

Logging or processing bills or expenses.

Liaison with internal and external contacts.

BMMI CAMPANY IN DOWN TOWN ROTANA–manama,bahrain, hostess rooftop lounge ( current work since April 2017 )

Check with phone reservationists, or answering machine messages to assure you have all reservation

Plan out the seating chart and organize the reservations

Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.

Make sure the server is aware they have been sat

Provide needed answers to clients seeking clarifications on items on the menu

Feel comfortable in the presence of clients; this is further promoted by good knowledge of menu

Ensure that clients are always comfortable by talking to them when necessary to ensure they feel welcome

.

ARABIC: Mother tongue

FRENCH: Fluent

ENGLISH: Fluent

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