Customer Service Manager

KATHLEEN CHAND

Mobile#: 903-***-****/700-***-****

E-Mail:- ********.*****@*****.***

Seeking a suitable position in your esteemed organization as per my experience.

PROFESSIONAL EXPERIENCE

Creative Solutions:

Tenure: Aug-13 – present

Customer Service and debt collection

Tele Calling for ICICI Bank Credit Card Recovery Section along with Axis Bank

Handling customer queries and providing resolutions in terms of settlement of dues, fraudulent activity on their cards etc.

Pacesetters Business Solutions Pvt. Ltd

Tenure: Dec-1999 – Nov 2012

Supervisor

Handling the Vodafone Process for the centre

Adhering to SLA targets and audit related compliance

Conducting Quality Sessions and providing feedback post call audits

Attrition and training was also a part of the KRA

Vinayak Services

Tenure: Nov 2012- Jun 2013

Telecalling Executive

Telecalling for Tata Capital Finance Portfolio for debt recovery

Telecalling for Online Payment for Gharpay Process

Ubori Sport

Tenure: Jan 1998 – Nov 1999

Secretary to the Director

Handling the accounts files

Maintaining the company General Manager’s appointment and scheduling the same

Receiving Inbound Calls on queries and appointments

Hatigor Tea Estates Ltd

Tenure: May 1995 – Dec 1998

Front Office Executive

Handling the accounts files

Receiving Inbound Calls on queries and appointments

Handling the Admin and the Reception Area

ACADEMIC QUALIFICATIONS

Completed Graduation ( B.A ) under Calcutta University

Completed a Secretarial Course

Completed Basic Computer Course

PERSONAL DETAILS

Father’s Name : Mr. Prakash Chand

Address : No. 5 Hospital Street, Kolkata 700072

Date of Birth : 1st April 1974

Languages Known: English, Hindi and Bengali

Signature:KATHLEEN

Place: KOLKATA

Date:17.11.17

Contact this candidate