Team Leader Collection

Abouda Sayed Elhenawy

* ****** **, ** *****, Giza, Egypt

Mobile : +2-012*-**-**-***

Telephone : +2-011*-**-**-***

Email : ******.******@*****.***

OBJECTIVE

Seeking a challenging assignment in a reputable financial institution where I can build on my experience and be a key team player, while further acquiring solid knowledge and insight of the banking/financial industry.

EDUCATION

2003 – 2007 Helwan University

Faculty of Law

Grade: Good

COURSES AND TRAINING

Feb 2014

Collection Course With HD Bank

Dec 2013

Money Laundry Course With HD Bank

May 2013

Collection Course With HD Bank

June 2010

English language Course With Sira Egypt.

Oct 2008

Customer Service Training – Egypt Contact Center Operator (ECCO) May 2008 - Aug 2008

English language Course With Berlitz.

Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF) Training

Developed Language and Computer skill

Enhanced Presentation & project development skills Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

ICDL Certificate issued by UNESCO Cairo office endorsed by MCIT. SKILLS

Computer Skills:

Excellent Knowledge of word

Very Good Knowledge of Excel, power point, Access, outlook. Language Skills:

Native language Arabic

Good command of both written and spoken English

Soft Skills:

Ability to work under Pressure for lengthy periods

Communication skills and ability to work well in a team environment

Ability to learn new skills

Ability to easily interact and collaborate with people

Problem solving skills

EXPERIENCE

Jan 2017 – Present

- Collection Team Leader at Sakan Finance Mortgage Company, Collection Dep. Job Description:

-Reviews AR aging and collection reports to ascertain status of collections and balances outstanding. Evaluates actions of Credit Analysts and directs activities where needed

-Intervenes in collection of difficult accounts to resolve issues. Makes collection calls to customers where appropriate. Initiates action to clear up accounts

- responsible for minimize delinquent or charged-off accounts in accordance with Bank and legal guidelines, typically collect the unpaid installments to achieve the company target .

- Leading the team in managing and organizing the daily workflow of Collection.

- negotiation with unpaid or delinquent customers for reschedule or close their unpaid installment .

- Takes the lead to resolve errors within the team and refers them to the Operations Manager.

- Supporting the Operations team through tasks as required (Signing, Loan Processing, Reporting etc.)

May 2012 – Jan 2017

- Collection Officer at Sakan Finance Mortgage Company, Operations Dep.

- responsible for minimize delinquent or charged-off accounts in accordance with Bank and legal guidelines, typically collect the unpaid installments to achieve the company target Dec 2009 – May 2012

Customer Service Representative (senior) at Sakan Finance Mortgage Company. Job Description:

- Handling in bound calls by prospective clients providing required information about different products and forwarding customer requests for follow up and processing .

- Presenting all existing and new products and services potential clients (cross selling).

- Solving customer’s problems by liaising with all concerned departments. Nov 2011 Until Jan 2012

Work as a Lawyer at Mahmoud Wagih Office for Consultations Legal . Nov 2008 – Nov 2009

Customer Service Representative at Amlak Finance and Real estate Investment Company. Job Description:

1- Answer customers’ calls and respond to their inquiries. 2- Participate in activities designed to improve customer satisfaction and provides additional customers.

July 2007 Until April 2008

Work as a Lawyer at Samir Elhenawy Office for Consultations Legal . INTERESTS

Football, cooking, and traveling.

PERSONAL INFORMATION

Date of Birth: 25/9/1986.

Marital Status: Married .

Military Status: Final Exemption .

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