Business Analyst
Resume:
Laxmi P
************@*****.***
PROFESSONAL SUMMARY
* ***** ** ********** ** an eCommerce Business Analyst with comprehensive knowledge of Business Analysis methodologies and Iterative Software Development Life Cycle (SDLC)
Extensive experience in understanding user requirement specifications and converting them into system requirements, preparing Requirement Analysis, Functional Specifications, design document and program specifications
Expert in Requirement gathering, Authoring Vision Document, User Stories, Business Requirements Specifications (BRD, Glossary, Business Rules, Process flows (Current- AS-IS and Future- TO BE), Data Elements, Use Case Specification, Software Requirement Specification (SRS), Functional Requirements Specifications (FRS), Test Cases, Screen Mock-ups and Supplementary Specification (Non-Functional Requirements) documents
Experience as JAD (Joint Application Development) Facilitator and Meetings Coordinator
Use CMS for analysis, design, testing and implementation
Excellent in Business Process Identification and Re-engineering business processes
Experience working in CMMI, ITIL and Six Sigma methodologies
Experience in Business Process Investigation, determination and maintaining of Requirements Register, Business Process Re-engineering, Workflow Analysis, production of Release Scope Documentation, Business process Improvement as well as Change Management
Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies
Excellent team player with excellent documentation, communication and interpersonal skills
Experience working on on-shore off-shore projects
DOCUMENTATION
Business Analysis and Design
Requirements Workshop Facilitation – JAD/JAR Sessions
UML Modelling
Systems Development Lifecycle Methodology Implementation
User Acceptance Testing
Vision
Business Requirements Document- BRD
Functional Requirements Document/ Functional Requirements Specifications/ Functional Specifications Document/ Software Requirements Specification- FRD/FRS/FSD/SRS)
Non-functional Requirements/ Supplementary Specification
Use Cases
Gap Analysis
SWOT Analysis
Prototyping
Wireframes
Business Rules
Glossary
Data Elements
Test Cases
Requirements Traceability Matrix (RTM)
Business Process Maps/Flows- AS-IS (current) and TO-BE (future)
Change Management
Defect Management
Screen Mock-ups
EDUCATION:
Master’s in IT Management from Concordia University, US, 2017
Bachelor’s in science from Kakatiya University, India, 2013
PROFESSIONAL EXPERIENCE:
INTERN TRAINEE:
Kadai Indian Kitchen, MN Jan 2017 – March 2018
BA and QA Analyst
Worked in the business where I handled financial services like cash handling, maintenance of financial records and other customer services.
Roles and Responsibilities:
Conducted cost/benefit analysis
Created clear, concise detail-oriented test plans/cases.
Was Liaison with development, project management, and customer support
Reviewed functional and design specifications to ensure full understanding of individual deliverables.
Developed, documented and maintained functional test cases and other test artefacts like the test data, data validation, harness scripts and automated scripts.
Scanned goods and collected payments
Issued receipts, refunds, change or tickets
Redeem stamps and coupons
Confluence
Created Business case development
Command on written and verbal communication
Made sales referrals, cross-sell products and introduce new ones
Planning and Monitoring
Eliciting requirements
Translating and simplifying requirements
Requirements management and communication
Requirements Analysis
Resolved customer complaints, guided them and provided relevant information
Greeted customers when entering or leaving establishments
Maintained clean and tidy checkout areas
Business process definition, systems implementation
Keep reports of transactions
Bag, box or wrap packages
Pleasantly dealt with customers to ensure satisfaction
Leadership Qualities
Environment: Share Point, MS Visio, MS Excel, MS Word, MS Excel, MS PowerPoint, Jira, Content Management System.
COMPANY: Altimetrik India Pvt Ltd (Hyderabad, India)
Duration: July 2013 – Dec 2016
Role: Business/System Analyst
Walt Disney World, FL Dec 2015 – Dec 2016
Senior Business Analyst
Responsibilities:
Worked with the product manager, project manager and developers in the development of new features for the Walt Disney World Websites, My Disney Experience (iOS and Android Mobile App) and Disney Cast Tools.
Managed and maintained the Product Backlog by working closely with the Product Management Team.
Participated in gathering business requirements from clients.
Created UI and Service User Stories, Acceptance Criteria in JIRA.
Prioritized the user stories, Acceptance Criteria and Mobile User Acceptance Testing.
Performed Regression Testing for the Mobile Application on iOS and Android devices.
Translated Business Requirements and Functional Requirements in to Test Cases and Acceptance Criteria (as Given, When and Then format).
Test Planning, Test Cases management, Defect tracking and reporting through Agile Jira tool.
Conducted Joint Application Development (JAD) sessions.
Documented various workflow diagrams like AS-IS and TO-BE processes.
Participated in daily SCRUM meetings, Sprint Demo, Team meetings, RETRO’s and Sprint Planning.
Worked extensively with Content Management System to maintain backend data and records
Designed Wireframes Prototypes for the UI
Captured functional and non-functional requirements, data elements, default data, glossary and business rules in the user stories
Worked closely with the both product end users and developers to outcome the expected results.
Performed Story Time with the Development team regarding brief explanation of the stories committed during the Sprint period.
Acted as a point of contact for QA and Development team for clarifications with requirements
Assisted the development team in demos to the Product Owner and made sure that any changes requested in the demos were implemented.
Conducted research to investigate, analyse, define and documented business processes.
Conducted user interview, gathered requirements and analysed the requirements
Followed CMMI to improve the quality of process outputs and reduce defects
Created project Wiki page templates and documented within the Wiki tool.
Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
Ensured that all artefacts were in compliance with corporate SDLC Policies and guidelines.
Environment: E-Commerce, B2C, Agile, Scrum, UML, MS Visio, MS Word, MS Excel, MS PowerPoint, Wiki, Jira, RTM, Java, Content Management System, Mobile testing, Wireframes.
Dish Network, CO Sep 2014 - Nov 2015
Senior Business Analyst
Responsibilities:
Assisted in creating the Product Backlog by working closely with the Product Owner
Assisted in prioritizing the user stories
Conducted Joint Application Development (JAD) sessions
Developed screen mock-ups using Snag It Editor and conversion requirements
Documented various workflow diagrams like AS-IS and TO-BE processes
Participated in daily SCRUM meetings
Captured non-functional requirements, data elements, glossary and business rules in the user stories
Translate the BRD’s and FRD’s into the Test Cases and Test scripts.
Performed Regression Testing for the Mobile Application on iOS and Android devices.
Experience in performing IPR (Internal Page Review) testing for PC, Mobile Beta (iPhone & Android) and Tablet (iPad) devices for the QA/test environment web pages to track the errors on JIRA and to ensure that the bugs have been resolved by respective teams
Captured the requirements in HP- Application Lifecycle Management tool (ALM) to provide visibility and traceability to the offshore development and AQ team
Worked collaboratively with the developers and QA teams
Closely coordinated with both business users and developers for arriving at a mutual acceptable level
Test Planning, Test Cases management, Defect tracking and reporting through Agile Jira tool
Performed walkthroughs with the Development team
Acted as a point of contact for QA and Development team for clarifications with requirements
Assisted the development team in demos to the Product Owner and made sure that any changes requested in the demos were implemented
Worked with distributed teams within the US
Environment: E-Commerce, B2C, Agile, Scrum, UML, MS Visio, MS Word, MS Excel, MS PowerPoint, Java, HP ALM, Mobile testing
Ace Hardware, IL July 2013 – Sep 2014
Business Analyst
Responsibilities:
Created the AS-IS and the TO-BE process flows for enhancements to the website.
Gathered user/business requirements from using Requirements Planning sessions
Interviewed individual users for requirements using the job shadowing technique
Worked with end users to identify business requirements recorded the requirements in a format that can be reviewed and understood by both business people and technical people
Reviewed the Business Requirements Document (BRD) with the business users, Subject Matter Experts and included representations from the technical team as well
Documented Functional Requirements Specifications (FRS/FRD) based on the business requirements and reviewed the same with the technical team
Generated UML diagrams and also created the Requirements Traceability Matrix (RTM)
Documented the Business Rules, Non-Functional Requirements, Glossary and Data Elements
Documented Use Cases from the functional requirements and reviewed the same with the technical team
Documented Test Cases from the use cases and conducted User Acceptance Testing
Environment: Requisite Pro, UML, Agile, RUP, GUI, RTM, Share Point, MS Visio, MS Excel, Web Based, E-Commerce, SQL.
COURSEWORK:
Bachelor of Science, Kakatiya University, 2010-2013
As a part of my project, I worked in R & D department in MSN pharma laboratories, India. I also assisted my juniors in chemical testing. Played a key role in the time of audits as chemist for Ambro-C laboratories in my Under Graduation.
Global Economics, Concordia University, St. Paul, Semester 1, 2017
Researched and analyzed global economy, international trade theory & policy, stock market performance, partnerships and WTO, fiscal policy and monetary policy, economic data and growth rates, GDP, economic risks, market, culture, and political landscape for a new start up in Switzerland.
Integrated Marketing Communication, Concordia University, St. Paul, Semester 1, 2017
Research on marketing an innovative product JIO (LTE portable system administrator in India).
Developed competitive strategies – Top Three Competitors of Fast Food Industry using SWOT Analysis and more.
Created a marketing plan which included a competitive analysis.
Information Technology Management Capstone,
Concordia University, St. Paul, Semester 3, 2017
Research on Business Case Analysis, Problem Definition, Technology Migration, Major Project Milestones, Cost Benefit Analysis, Alternatives Analysis, Project Management Approach, Schedule Baseline and Work Breakdown Structure on Secure Text Transfer Using Diffie Hellman Key Exchange Based on Cloud.
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