Professional Administrative

CINDY PERRY 850-***-****

*** ******** *****, ********* ** 32536 / *******@*****.***

Productive and accountable professional with diverse work history, hands-on skill sets and highly developed customer-service skills poised to parlay comprehensive medical education into career advancement opportunities.

Type 42 words per minute with 10-key skills, while utilizing expert computer program and data entry knowledge within context of completing daily duties.

Proficient in Microsoft Word, Excel, Access Database, PowerPoint, and Outlook

Skilled oral, written and interpersonal communicator of critical information with all customers, peers and senior management to promote fluid business operations.

Natural leader who commands respect from peers by consistently producing superior results.

Thrive in environments where accuracy and accountability are essential.

MEDICAL ACADEMIC SUMMARY& CORE QUALIFICATIONS

Ultimate Medical Academy – Tampa, FL November 2014

Medical Billing and Coding Diploma (GPA: 3.79)

- Certifications: CMS 1500; Medicare Fraud & Abuse Prevention, Detection & Reporting and Uniform Billing (UB)-4

Determine proper codes/modifiers for all billable services utilizing CPT-4 and ICD-9 coding publications.

Apply ICD9CM, ICD-10 CM, CPT4 and HCPCS codes to surgical/outpatient diagnoses and procedures.

Maintain understanding of medical record practices, standards, regulations and AAPC Code of Ethics.

Competently collaborate across collection/billing departments to ensure billing-related issues are resolved.

Medical Billing Medical Coding Payment Posting

ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Scheduling

Insurance Verification Co-Payments and Deductibles Medical Terminology

Anatomy & Physiology HIPAA Compliance Government Payers

Medicare & Medicaid TRICARE Third-Party Payers

CMS 1500, CMS 1450 (UB-04), EOB’s Greenway PrimeSuite EHR/PMS Worker’s Compensation

Managed Care (HMO, PPO, and POS) EOB Office Management

MEDICAL WORK EXPERIENCE

Shoal Creek Rehab Center – Crestview, FL April 2005 – January 2010

Certified Nursing Assistant 40 Hours Per Week

Supervisor Ruth Lancaster

Documented temperature, blood pressure, pulse, respiration rates, food and fluid intake/output.

Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures; changing linens, dusting, vacuuming; maintaining kitchen, bathroom facilities, and handling personal laundry.

Coordinated with doctors and registered nurses to develop and implement innovative/successful patient-care plans, including assessments, evaluations and nursing diagnoses.

PROFESSIONAL EXPERIENCE

US Got People – Eglin Air Force Base, FL November 2017 – Present

Medical Administration Technician (Ophthalmology Clinic) / 40 Hours Per Week

Supervisor MSGT Jankowski

Enter patient data and extract patient information from a variety of sources to include: Composite Health Care System (CHCS), Armed Forces Longitudinal Technology Application (AHLTA), Preventive Health Assessment Individual Medical Record (PIMR) and Defense Enrollment Eligibility Reporting System (DEERS).

Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard and immediate appointment types.

Maintains accurate and up to date patient schedules and logs. Utilize CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.

Call patients as needed to schedule, reschedule, and or cancel appointments.

Promotes consult/referral specialty medical care within the MTF.

Obtains and updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).

Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

Initiates and locates patient medical records. Maintain medical records in accordance with prescribed directives.

Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).

Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with the accreditation standards.

Retires medical records in accordance with the Air Force guidelines.

Maintain and establish suspense dates in order to submit required documentation and information for the various programs and follow-ups as appropriate.

Advise public on complex rules, policies and procedures.

Responsible for, and assist with, orientation and training of newly assigned and inexperienced personnel.

Ability to recognize medical emergencies

Resolves difficult or sensitive customer service inquiries or problems, advises public on complex rules, policies and procedures; responds to inquire from employees and the public.

JYG – Eglin Air Force Base, FL August 2017- November 2017

Inpatient Records Technician 40 Hours Per Week

Supervisor Dorian Vauls

Create new medical records and retrieve existing medical records by gathering appropriate record folders and contents to include extracting information from the Health Artifact and Image Management Solution (HAIMS) program and ESSENTRIS.

Assign and record new record numbers

Deliver and retrieve records to and from assigned areas of the hospital.

Gather patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians’ offices.

Maintain master patient index

Corrects and communicates problems according to established procedures

Initiates the medical record by creating and processing the patient care folder.

Maintains record availability by processing charts into the department.

Maintains patient confidence by keeping patients records information confidential.

Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state and local requirements and JCAHO standards.

Five Stones Research Corporation – Eglin Air Force Base, FL August 2015- July 2017

Medical Administration Technician (Orthopedic Clinic) / Team Lead 40 Hours Per Week

Supervisor Dr. Andrew Malin and Jake Rosser

Researches, compiles, tabulates, and assembles data; assist in conducting surveys and studies; recommends and implements procedures, guidelines and processes; consults with managers and drafts policies.

Prepares statistical and narrative reports, presentations, general and technical correspondence, and promotional materials; develops forms, tracking systems, databases and spreadsheets.

Enter patient data and extract patient information from a variety of sources to include: Composite Health Care System (CHCS), Armed Forces Longitudinal Technology Application (AHLTA), Preventive Health Assessment Individual Medical Record (PIMR) and Defense Enrollment Eligibility Reporting System (DEERS).

Maintain and establish suspense dates in order to submit required documentation and information for the various programs and follow-ups as appropriate.

Advise public on complex rules, policies and procedures.

Responsible for, and assist with, orientation and training of newly assigned and inexperienced personnel.

Ability to recognize medical emergencies

Resolves difficult or sensitive customer service inquiries or problems, advises public on complex rules, policies and procedures; responds to inquire from employees and the public.

L and S Services – Eglin Air Force Base, FL Aug 2011 – Aug 2015

DFA Supervisor/Ration Clerk 40 + Hours Per Week

Supervisor Samuel Henderson

Work cooperatively with personnel to supervise the cleaning of the dining facility, while orienting new employees and overseeing inventory levels regarding food items and supplies.

Document and handle data entry of inventory information into the company computer system.

Maintain active communication with all company levels, helping to foster an environment conducive to cooperation and collaboration of ideas.

Perform a variety of tasks in support of budget, cost and financial analysis studies and projects to develop analytical, judgement, and procedural skills

Performs budget formulation work involving review and preparation of budget estimates and financial plans

Compiles pertinent factual financial and operational data from records and related reports for use by higher level management.

Reviews data for consistency and relevance to the situation being studied.

Gather, analyze, and assemble information that is found in accounting and work reports as well as inventory and supply data

Ability to formulate, justify, and execute assigned budget

N.E.W – Crestview, FL Jan 2011 – Dec 2012

Customer Service Representative II 40 Hours Per week

Supervisor Jessica Hartley

Effectively troubleshot technical issues for customers with DirectTV, while entering all call information into the computer system.

Handled all administrative functions, including answering phones, schedule work orders, accepting payments and providing superior customer service.

Contact this candidate