BETSY ORTIZ

** ****** **. ********, ** *****

ac5ad5@r.postjobfree.com

860-***-****

OBJECTIVE

To secure a position that will enhance my skills and allow me to demonstrate my experience and positive work ethics.

EDUCATION

Department Education of Connecticut Hartford, CT

•High school Diploma

San Juan center

•Computer certification Hartford, CT

WORK HISTORY

2017-Current Dollar Tree inc. Bloomfield, CT

Assistant Manager

overseeing sales staff activity attaining sales targets

solving customer complaints

preparing sales reports assigning tasks

Store opening and closing procedures

MS Office proficient

Exceptional leader

Reatil inventory management

2016-2017 Jackson Hewitt Tax Service West Hartford, CT

Client care specialist- call center

Inbound/outbound call to tax related questions & complaints on behalf of income tax refund.

Refer situations via e-mail to supervisor (as appropriate) for resolution of issues

Assist with general office support such as filing, coping, emailing when necessary.

Managed multiple Windows using five 9 Software calling system

Help the office in performing other duties as required

2015-2016 Legacy Wireless/ T-Mobile. Bristol, CT

Supervisor/Sales Rep

•Key holder/ Customer Service

•Maintaining the appearance of the stores by stocking the shelves and boxes.

•Maintain a log of the products sold and the actual stock available in the stores.

•Assisted customer with mobile devices. Activate/ Repair

•Manned the cash register (POS)

•Sales and sales management experience with a customer-focused, record of high personal performance

2008- 2012 The Sawyer School Hartford, CT

Supervisor/Telemarketing

•Telemarketing department.

•Appointment setter-300+inbound and outbound calls.

•Set up appointment for interested candidates for GED preparation, and medical office classes.

•Organize weekly meetings on quota and achievements

2004-2007 – Ocean State Job Lot. Windsor, CT

Customer Service

•Customer Service Rep/Cashier

•Manned the register when needed.

•Exercised my customer service skills by assisting customers with products.

•Seasonal Inventory, restock shelves.

2002-2003 - Board of Education. Hartford, CT

Family Resource Aide

•Acted as a family liaison to help meet the student's educational needs, and verified student's attendance.

•Created flyers for school activities and events.

•Conducted clerical duties- Data entry, E-mail, Filing, faxing, answering incoming and outgoing calls.

SKILL

•Microsoft office, word, excel, outlook, event Coordinator.

REFERENCES FURNISHED UPON REQUEST

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