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Manager Project

Little Elm, Texas, United States
April 29, 2018

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Little Elm, TX ***** – – 214-***-****


Multidisciplined, certified Project Manager with expertise in process analysis, agile and waterfall software development, communications, quality, manufacturing operations, ecommerce, and implementations across industries: healthcare, manufacturing, retailers, telecom. Demonstrated strengths: results driven, team builder, analytical, problem solver, focus on priorities. Deliver projects within established constraints that are tied to business value and corporate objectives for internal and external customers. SKILLS

MS Office – Access, Excel, Word, PowerPoint, Outlook, Publisher – MS Project, MS Sharepoint, MS Dynamics, Visio, Jira, Confluence, ERP systems and implementation, SDLC, CRM, Google Analytics, Facebook Pixels and advertising, Slack, WordPress, Camtasia, MailChimp, AWeber. EDUCATION & CERTIFICATIONS

B.S. Business Administration – Computer Science – Humboldt State University Certified Project Management Professional (PMP)

PMI The Project Management Institute

Certified in Production and Inventory Management (CPIM) APICS The Association for Operations Management


Project Manager, Principal (SBI Inc, 07.2010 – Present) Custom code and CRM SaaS service via web applications.

• Partnered with clients and delivery teams to create software apps that met business needs.

• Developed lead gen system for client that earned $350,000+ additional business.

• Led project teams using waterfall and agile methods for product development.

• Analyzed processes and existing installations. Documented SOW details: scope, solution architecture, SLAs, data cleansing, migration, conversion requirements, commitment dates for interim milestones, training schedules, and ancillary support for implementations.

• Developed project plans and budgets in response to RFQs, presented plans to clients for approval, developed contracts, and directed all project implementation phases.

• Implemented nationwide sales software for telecom client, increasing sales by 11%.

• Worked with teams to design test plans and test cases for quality assurance.

• Assembled and managed teams. Reported on project progress and variances, took action to maintain project baselines and manage risk, and gained client buy-off for deliverables. Helen Hanson – pg 2

Client Services Manager, (SBI Inc, 03.2001 – 07.2010) Web applications, ecommerce, design, hosting and IT integration services.

• Managed client projects to create fully integrated websites with database support, including searchable inventories, EDI, shopping carts, and help desks.

• Defined scope, budgets, deliverables, and schedules. Emphasis on positive UI and UX for clients.

• Developed SEO centric content, A/B testing, market segmentation.

• Produced eight-month CRM project and plans for cloud service, delivering finished systems on time and within budget.

Stay-at-Home Parent (04.1997 – 03.2001)

Operations Director (Namco-America Inc, 11.1992 – 04.1997) Coin-operated video game manufacturer for the arcade market.

• Managed new product development, launching dozens of complex ride-on video games, increasing production output by 171% in one year.

• Directed engineering, manufacturing, quality, customer service, planning, and supply chain. Annual budget $50M.

• Reduced costs of major components by 12% contributing to company’s most profitable period.

• Initiated and led Sage ERP system implementation in operations to improve business processes and better manage resources.

• Redesigned Japanese prototypes with locally-sourced materials, custom artwork, U.S. branding, and to comply with local safety regulations.

• Worked with Namco Ltd. (Japanese parent company) and sales department to forecast and establish operational plans and monitor revenue potential based on product development and availability.

Operations Systems Consultant (Self-employed, 12.1991 – 11.1992)

• Worked with clients on ERP system selection and implementation.

• Wrote specifications and documentation for user training.

• Provided system capacity, procurement, and materials planning configurations.

• Clients include Silicon Graphics Inc. and Ampro Computers Inc. Operations Manager (Ampro Computers Inc, 07.1989 – 12.1991) Embedded computer manufacturer for OEM retail market.

• Defined and developed all purchasing and planning systems to support marketing forecasts.

• Managed subcontractors to meet production goals and customer commitments.

• Directed Macola ERP system implementation in manufacturing and trained users.

• Reduced component costs by 25% through negotiations and alternate sourcing.

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