Customer Service Sales

MARY H. GILLIS

** **** ****** ****

HOLLIS, NH **049

Phone: 603-***-****

Email: *********@*****.***

Objective

Offering ten years experience with a solid track record of Customer Service along with the ability to negotiate the purchase and expedite the delivery of high-tech products to meet each individual customer’s needs with satisfaction

Ability Summary

*Purchase products

*Maintain records, reports, or files

*Make decisions

*Write business correspondence

*Prepare reports

*Sell products or services

*Use computers to enter, access or retrieve data

*Use knowledge of investigation techniques

*Use knowledge of written communication in sales work

Employment History

SIL, INC. (World Wide SaleWs and Sourcing of Electronic Components)

Merrimack,NH

01/2008 - 12/2017

Order Administrator (Coordinated purchase and delivery of high-tech and military grade electronic components)

Managed and expedited high-tech electronic components for Space, Aerospace, Military, Industrial, Telecommunications and Commercial markets. Ordered materials/components for international accounts. Negotiated timely delivery with suppliers to meet 98% customer satisfaction per ISO(government regulations). Drafted word documents and completed weekly Excel spreadsheets for all open customer orders. Improved quality control by evaluating all components and matching all necessary paperwork for final inspection prior overseas shipments. Ability to comply with shipping requirements for international shipments that required US Government approval (AES forms)as well as Nafta forms as well as all components that required export licenses.

Power Play Media (Nationwide Dating Service)

Nashua, NH

03/2007 - 09/2007

Telemarketing Sales Representative

Appointment Setter for interested clients in major cities. Very successful in marketing and sales of luxury service. Responsible for generating high-end sales in four to five major centers in the Midwest and the East Coast. This was a 6 month employment due to headquarter relocation.

R.Susan Horsley, D.M.D.

Nashua, NH

03/2005 - 11/2006

Receptionist/Dental Office

Successfully managed front desk responsibilities- ability to multi-task, scheduled appointments, followed up on procedures, called in medications,communicated with insurance companies and patients in order to file dental claims.

Education and Training

Completion Date Issuing Institution Location Degrees Received Course of Study

06/1976 NSCC Beverly,MA 2 yrs Business Business

05/1974 Bishop Fenwick HS Peabody,MA High School

References Available on Request

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