Customer Service Representative

OBAIDUL (OBIE) HOQUE

****, ********** *******, ***********, ** L5W 1L2

Cell: 416-***-****

E-mail Address: *********@*****.***

Career Goal: To obtain a position as Bilingual Customer Service Representative.

Profile:

10 Years of experience as a Bilingual (English – French) Customer Service Rep

Bilingual Paralegal Assistant in Port Luis, Mauritius

Highly dependable, punctual and efficient

Excellent communication skills and a proven ability to interact with all levels of staffing a professional manner

Committed to quality customer service, pleasant telephone manner

Microsoft Office Specialist: Including Word, Excel, PowerPoint and Internet

Responsibilities:

Provided front line customer service and problem resolution

Processed customer service inquiries and policy changes through inbound calls and e-mails to internal and external partners in an accurate and timely manner

Develop and maintain strong relationship with customers

Work Experience:

At present moment working as Ramp agent

Canadian Aerodrome Support Service Pearson International Airport

Toronto.

Short Training assignment from Procom at Virgin Mobile. Toronto.

September 18/2017 to September 02/2017.

3M Group, Mississauga Bilingual Customer Service Representative

June 2017 - July 2017

Two weeks assignment, post sales technical support, answering customer and stakeholder queries by phone and email.

Loyalty one Air miles, Mississauga Bilingual Customer Service Representative

April 2017 - April 2017

Three week assignment, answering phone calls from Air miles customers, providing information about the air miles program, troubleshooting with tech problems

OBAIDUL (OBIE) HOQUE

7434, Magistrate Terrace, Mississauga, ON L5W 1L2

Cell: 416-***-****

E-mail Address: *********@*****.***

EXPRESS SCRIPTS

Bilingual Customer Service Representative Jan 2012- Jan 2013

Answered phones with a limited time frame of 7 seconds, from customers requesting various information on their accounts

Required to give customers different technical code to their various inquires

Transfer various call to regional office for further information

WESTERN UNION

Bilingual Customer Service Representative Mississauga Mar 07–Jan11

Answered incoming calls regarding Western Union Service (English – French)

Responded and resolved customers incoming calls in a timely and effective manner

Helped Customers and Western Union Agents to send/transfer money

Western Union Fraud service, TMT and Agent Support

TOSHIBA/SIEMENS

Bilingual Technical Support Mississauga Jul 06 - Mar 07

Answered incoming calls regarding Toshiba products

Solved technical problems Wireless, Hard Drive, LCD Screen etc

Provided technical support for CE (Consumer Electronics) – Toshiba

Sales were involved, as clients were not happy with the product, we offered

New products with less price

Warranty sale, if the warranty is over we offered warranty with less price

References will be available on request

Contact this candidate