Customer Service Representative

NANCY BONAVENTURA

**** ******* **** *** ** • Jacksonville NC 28546 • 910-***-**** • ****************@*****.***

SUMMARY

Motivated Customer Service Representative with over 5 years experience. Independent, dedicated worker with high energy and great verbal, written and computer skills. Proficient communicator with who reliable, friendly and adaptable. Able to operate with little oversight and collaborate in team atmospheres.

EXPERIENCE

Customer Service Call Center 12/2016-03/2017

Liberty Tax- Jacksonville, NC

● Handled all incoming calls

● Set up appointments

● Followed up customer surveys

Customer Service Professional 07/2016-01/2017

Alorica –Jacksonville, NC

● Assisted customers with American Express Reward accounts

● Processed gift card redemptions, points for statement credits and point transfers to airlines

● Issued statement credits and executed payments

● Maintained and handled all customer account complaints and inquiries

Customer Service Associate 09/2015-01/2016

Kohl’s – Oceanside, NY

● Provided customer service

● Handled credit card and cash payments

● Managed credit card applications

● Processed return merchandise

● Resolved customer complaints

Office Manager 07/2014-10/2014

Crawlspace Specialists–Jacksonville, NC

● Provided customer service

● Established and maintained scheduling

● Set up appointments for estimates

● Handled billing and payroll

● Maintained general bookkeeping

Customer Service Representative 08/2011-05/2014

Convergys USPS/ Directv – Jacksonville, NC

● Provided customer service for USPS

● Handled all inquiries and complaints

● Documented researches and inquiries

● Filed complaints with consumer affairs

● Resolved international mail concerns and set up claims

● Handled over 100 calls per day

● Assisted Directv customers with technical support

● Assisted customers with inquiries regarding programming and service issues

● Set up service calls

● Activated accounts

● Assisted customers with making payments

● Upsold Directv packages

EDUCATION

NY State Certificate of Dental Assisting II BOCES-Syosset, NY (1979)

High School Diploma Plainview JFK HS-Plainview, NY (1979)

COMMUNITY INVOLVEMENT

Central Suffolk Youth Football League – Suffolk, NY (1994-1999)

● Assisted in secretarial work; including marketing for the youth league

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