Customer Service Data Entry

Jacquilynn McClurkin

*** ******* **. ******** / 540-***-**** *******@*****.***

Objective

To obtain a progressive level position that challenges my Administrative expertise and exceptional Customer Service skills. I've gathered over 18 years experience with serving others while keeping accurate records and supporting Executive staff with Administrative needs. Always had a passion to serve people. Currently looking to become a great asset to an Innovative Company.

SKILLS / TRAINING:

Customer Service Expert Receptionist Duties

Administrative Skills Data Entry / Bookkeeping

Billing/ Submitted weekly Charges Inventory Records

Copy & Printing Software Organizational Expert

Implement Problem Solving skills Generate Financial Reports

Meeting & Exceeding Deadlines Time Management Skills

Update client files & billing history Accountable for Collection

Attention to details Created Invoices

Excel /Microsoft Word Office Applications Payment Transactions Agent

Education

Community College of the District of Columbia

Washington, DC

Workforce Development Center

Medical Office Administration Program

(Includes check in and checkout, insurance verification) August 2010

Billing and Coding August 2010

CAD Program August 2009

Martin Luther King High School Diploma June 2000

Philadelphia, PA

Work History

Cintas – Accounts Receivable Repersentive - Culpeper, Va 12/17 - 4/18

Contact Clients to advise collection of past due Invoices.

Update Clients Accounts with detailed notes of Payment progress.

Alert Service Managers of Client Complaints and update Clients Accounts once issues has been resolved .

Explained Payment details to Client and resolving Client Invoices issues.

Obtained Payment information using Credit Cards and Online Banking.

Monitor Delinquent Reports daily

Send Clients requested monthly Invoices and Statements for payment.

AirGroup Express - Logistics Coordinator / Operations Manager Administrative Assistant

Ashburn, Va 10/15 - 08/17

Corresponded with State Department Employee by email and phone Shipment plans to meet Consignee date of Delivery request.

Booked Flights for Government Contractors to transport AirCraft Parts.

Confirmed Freight Weight and Dimensions.

Alerted Pick Up and Delivery Agents to transport Freight to and Destination requested.

Collect and Submitted Charges in CargoWise Systems to be Posted.

Requested Charge Adjustments from Airlines

Calculated Charges for Cartage Shipments and submitted Excel Reports daily.

Submitted State Department Reports on each Shipment moved for State Employees.

Victor ONeils Studios - Inbound Customer Relations / Payment Administrator

Alexandria, Va 12/14 - 10/15

Received troubleshooting questions from Customers processing Online Orders

Processed special or large orders over phone.

Explained Company policies and procedures of payments, refunds or damaged photos.

Coordinated Appointments with School Administrators, Parents, Senior Students.

Updated Customer Records.

Confirmed orders were correct before emailing Customer receipt for submitted Orders

Airport Minority Advisory Council Executive Administrative Assistance

Washington, DC 5/14 -11/14

Recorded and endorsed check payment daily.

Screened and transferred phone calls for entire office.

Delegate Registration process for pre and post AMAC Conferences.

Ensure all Registrations are input correctly in Company Database.

Generate Client invoices and payment history.

Categorized AMAC Members by Company status and generated detailed Financial Reports.

Implement excellent Customer Service when assisting Financial & Registration

Logistics & Deliveries with Macy's Corporate Administrative Delivery Coordinator

Atlanta, GA 11/13 - 3/14

Data entry of daily Macy’s deliveries of upscale and Business furniture.

Reports of damage goods and incomplete deliveries.

Serviced and documented Customer Complaints daily.

Directed Delivery Drivers to correct locations and confirm completed deliveries.

Alerted for roadside assistance for Delivery Trucks

AWARDS & ACCOMPLISHMENTS:

Guest Service Trainee of the Year 06 / 06

Customer Service Achievement 12 / 07

Customer Relations Certificate 10 / 06

Certificate of Achievement Award Mediation and Problem Solving Skills 05 / 08

REFERENCES AVAILABLE UPON REQUEST

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