Project Manager

Summary:

•Extensive experience as a project manager working with business requirements, coordination, hands-on business process, BRD, As-Is, To-Be, cost benefit, time management skills, analyzing processes, changes, releases, data, various projects and idealization/analytical research, report development, enhancements, modifications, and communicating results to other departments as needed, while dealing with confidential matters

•Participated & Facilitated standups, pre-sprints, sprints, planning, focus groups, surveys and interviewing meetings/sessions with key stake holders, IT, developers, and/or Business Units; deep dive at granular level tasks as well as reporting on high level deliverables.

•Participated in QA & user acceptance testing (UAT) in support of technology systems/changes, validating all documentation is signed-off and approved by appropriate personnel

•Broke high-level requirements down into sub requirements, user stories into sub-tasks, samanage requirements – time manageable tasks; keeping end user, BU, stakeholders, executives updated

•Prepared appropriate procedures and documentation/diagrams to support client/users- legacy systems, process, procedures, compliances, regulations alignment

•Engaged, maintained strategy/ tactical focus: processes, services, financials, operational IT, business with stakeholder to align

•Responsible leading a variety of different projects: from process improvement, technology implementations, organizational redesigns/ improvements, mapping, etc.

•Provided project estimates, incidents – maintaining, monitoring, tracking and reporting on IRAADCL [issues, risks, assumptions, actions, changes, lessons] [RAID] to completion and as they aligned to various projects/programs/ master plans/ releases

•Articulated the business problem, goal, potential resources, project scope and high-level project timeline

•Managed supply and demand to ensure adequate resources are available and delivery commitments, projects, services, process, mappings are met

•Assured members live by the values and practices of goals, values, missions, and scrum: removing impediments to progress,

•Proficient in all aspects of projects from initiation to closure with ability to apply creative, innovation, analytic, and critical thinking to planning, resolution, resourcing, issues, risks, assumptions, incidents, licenses and problem solving

•Maintained and changed business processes, and understands the business processes of assigned partners and how they related to functional/technical/system/application and recommended changes, updates to business processes to show corrections

•Worked with the product owner to make sure the product backlog is in good shape and ready for the next sprint: stories and /or requirements clearly identified

•Background knowledge with software/application project management developing customized software/application products to meet client specifications.

•Followed up on project deliverables to ensure that plan vs progress are maintained- align accurately w/ status reporting

•Ensured department projects are well managed and measured by established Scope, Schedule, and Budget

•Evaluated reasonableness of the schedule: ensured, monitored, updated work is accomplished, defined lacks definition, roadblocks, validated resources understand what is planned and all that needs to be delivered

•Ability to prioritize and multitask, as well as being flexible, resourceful, and self-driven

•Adhered to Project Management Framework (PMF), leveraging best-practices and fully aligned with Project Management Office (PMO), Portfolio Management (PPM)

•Basic work experience utilizing Project Management Life Cycle (PMLC), System Development Life Cycle (SDLC) and Quality Assurance (QA) methodology standards and best practices; Development of Requirements Specifications, Design, Process/Flow Diagrams, Test and Implementation Plans; Detail oriented with excellent analytical, planning, and organizational skills.

•Driving force behind precise, completeness, detailed documentation: final project requirements approval –sign-off [go/no-go]

•Ability to work effectively with end-users, project teams, management, 3rd parties, and vendors with minimal supervision required.

•Interfaced with all stakeholders, executives, making accurate and thorough communication necessary, for decisions

•Reviewed solution documents, worked closely with solutions designers (IT) and Project managers: ensure requirements are clear.

•Listened to stakeholders/requesters needs, critically considering needs and asked probing questions, deriving at real need/demand

•Skilled with PM and organizational tools: used of various project management related tools, methodologies such as project scheduling software, basic tools, MS Project, Clarity, JIRA, Confluence,,, iRise

Healthcare, manufacturing, automotive, construction, Utilities, IT, accounting and finance experience

Education:

•MS Office & Visual Basic - Golden west College - Westminster, CA

•Micro Computers, Computer & IT Operation, Data Commands - Computer Learning Center

•Associate in Accounting/Computer Programming/ Business Law - Lincoln School of Commerce

•CERTIFICATIONS/LICENSES

•Platt College _ Software Development Coding [HTML, CSS, PGP, API, Java Script, Framework]

•LLS GR Blt

•JIT _ APICS, ISO 9000-9001.

•Management Business Courses - Ingram Micro Inc.

•PMP Certification Classes (Completed-PMP: Just the Business Courses portion)

•Management Business Courses - Ingram Micro Inc

Experience:

PDS [Pacific Dental Services] Nov 2017 – Present

Scrum -PM IT PMO

•Responsible for developing project plan: including plans, resources, and management and implementing all necessary activities to maintain and manage the successful completion of PMO /business related projects: Set clear objectives and defined deliverables

•Learned the pros/cons: Processes, As -Is, To-Be, Policies, SOWs, Contracts, Procedures, QA/Testing to deployment to assure all roads and follow the paths across the enterprise.

•Worked with HR/ ROC/ Legal / Benefits Coordinators to assure Administrative and Professional pay plan are tracked, reported

•Reviewed billing disputes; consolidated data from dbase for original amount covered under medicaid health assistance program, tracked and resolved initial payments and remaining balance due for benefits coordinators

•Worked with resource/IT managers directly: to manage project team members; checking for capacity and availability for multiply sprints/ releases in agile or waterfall; maintained cost efficiency

•Examined risk factors of projects and identified specific risk items. Managed risks by taking action to accept, eliminate or mitigate risk. Created contingency plans/add to backlog to reduce related uncertainties and consequences.

•Facilitated meetings, JAD/JIRA/ iRise sessions, questionnaires, surveys; reviewed, demoed, retrospective with clients to identify and produce requirements, ensuring user participation [SCM], to share ideas and findings

•Determined the needs or conditions to meet new or altered product; taking account of the possible conflicting requirements of various stakeholders, analyzed, documented, validated and managed software/applications or business/system requirements

•Responsible for gathering information and assisted in implementing a new system/ applications/ software/ changes/ requests

•Dispute resolution process: adjusted/disputed codes, and provided further clarification and (where applicable) revisions in order to address these situations

•Managed priorities and resources across multiple teams/projects, platforms

•Reviewed quarterly rebate invoices, POs for obvious errors that should be detected and corrected at the time of claim adjudication or provider invoice utilization review for physician/administered claims

•Investigated and resolved appeals/ grievances/disputes related to complaints by providing conflict resolution options

•Identified and coordinated within other project managers and implemented schedule deadlines as appropriate.

•Managed & estimated common resource demands & and participants needed to achieve project goals, under tight constraints: as higher priority projects need to meet deadlines

•Implored, analyzed, evaluated, and documented business stakeholder requirements/recommendation for process improvements

•Established/ Developed/ Written appropriate use cases, user stories, and process models, user test cases and administer acceptance testing/sign-off/approval

•Worked on multiple work stream plan and integrate them with master plan/program plan per department

•Worked with customers to develop project scope and plans, BRDs, requirements that included: analyzing benefits, cost, work schedules and any related risks, issues, and/or action items: small to medium projects, from In-take to deployment [RAID]

•Built relationships with stakeholders (finance, strategy, HR, Legal), quickly becoming familiar with workforce planning process, and working closely with workforce planning analysts, vital to the success of the project.

•Strong project management experience, consulting, PowerPoint/presentation, Excel & analytics skills.

Environments: Visio, SharePoint, MS Project, Word, Excel, Access, Team Foundation Server (Administration), Salesforce, Workday, CRM, iCIMS, Samanage [SFDC], service Now, Atlassian - Jira, Portfolio, Bamboo, and Confluence

NAMM [North America Medical Management] July – Nov 2017

Project Manager PMO

•Analyzed, reviewed, forecasted, trended, and presented information for operational and business planning

•Supported short and long term operational/strategic business activities by developing, enhancing and maintaining operational information and models

•Supported client IRAADCL[RAID] log by reviewing and analyzing multiply areas (before and after scenarios) build status reports

•Reviewed external auditor findings, for either agreement or disagreement

•Evaluated vulnerable patients, supported administrative processes:performance evaluations, disputes, grievances, and appeals

•Investigated and resolved appeals/ grievances/disputes related to complaints by providing conflict resolution options

•Work closely with the client team and other functional departments, making sure they are aware of all tasks/ PBIs to be delivered

•Provided explanations, interpretations, and recommendations for reporting results as needed

•Developed and implemented effective / strategic business solutions through research and analysis of data& business processes

•Provided solutions to customer design and SOW efforts by means of working cohesively with team members.

•Developed, Scheduled, Reviewed, Evaluated: Meetings, Reports, TFS, MS Project, Time Tracker, Scrum, Asset, Matrix align across enterprise [Used agile methodology]

•Gathering facts and evaluated a way to reduce harmful effects from members cycling on and off the program, and make sure payment rates are actuarially sound

•Projects varied to include the following: system implementations, internal/cross functional department process improvement initiatives, implementation of new state health plans, systems selections, and implementation of new product lines, infrastructure/security or internal IT development projects/processes.

•Responsible for the development, implementation, and maintenance of information systems (report writing and database management) associated with the collection, retrieval, accessibility, and usage of information for planning and decision making.

•Partnered with the IT, Procurement, Finance, Legal, PMO and Enterprise Architecture teams to ensure that in scope hardware and software assets are accounted for and appropriately managed.

•Reviewed quarterly rebate invoices, POs for obvious errors that should be detected and corrected at the time of claim adjudication or provider invoice utilization review for physician/administered claims

•Facilitated and participated in technical/business discussions, requirements gathering, JAD/JIRA & Scrum sessions, Asset Updates

Environments: Visio, SharePoint, MS Project, Access, Word, Excel, Team Foundation Server (Administration), Saleforce, CRM, Atlassian - Jira, Portfolio, Bamboo, and Confluence

Guess Inc., Los Angeles, CA June -July 2017

MDM & Data Governance Manager

•Started simply. Getting reference data in order with MDM processes, policies, SOP, and ensure that MDM & Governance data is usable in client’s business intelligence, analytics platforms and RDW current As-Is

•Motivated, empowered, trained and educated MDM and Data Governance to subordinates.

•Identified evaluated client's readiness to adopt a MDM strategy, and Data Governance; avoiding major pains and identified strategic initiatives to make sure client is ready.

•Identified master data domain(s) within clients’ organization as to what should be targeted, first.

•Developed a MDM strategy and initiative roadmap using framework, included data governance, architecture, and other critical data capabilities into consideration.

•Identified the MDM implementation style that best suits the need for the organization.

•Designed MDM by identifying key metrics, controls to measure clients’ successes.

•Mega-project deployment with lots of visibility, requiring large resource influx to complete this multi-year project.

•Managed GAPs, changes, issues, risks, assumptions, SMEs, stakeholders, licenses and competing priorities by IT, FIN, Bus Units

•Improved existing processes and worked toward creating new processes, policies, SOP for efficiency and to improve quality data/work flow.

•Participated in data /global /floor /manufacture planning and plan execution, reorganized for increased business data /work flow.

•Monitored and ensured delivery performance by performing capacity analysis using build plans, determined staffing requirements, ensured that departmental productivity targets are met to meet customer requirements, and troubleshooting schedule and material issues, risk, assumptions, decisions, data/work flows.

Environments: Confluence, SAP, Visio, PPM Tools, TFS, MS Project, Confluence, JIRA

Epitome One, Santa Ana, CA May 2016 – June 2017

IT Asset – Project Manager PMO

•Developed, maintained and validated rules and custom workflow, data management, analysis and manipulation, exports and data, developed reports, dashboards, and processes to support business / IT/ Data operations, project requirements, priorities, and milestones – through ServiceNow (similar functionality to Salesforce, Clarity & MS Project). .

•Oversaw all aspects of assigned projects / programs: including scope, schedules, budget, resources, quality experience and risk to ensure successful delivery.

•Built and generated documents like BRD, SRS, FRD, Use cases, story cards etc. supporting: business/ systems / application / software / processes / procedures/ standards/ policies and more

•Maintained delivery of project objectives: to control cost, deliverables, documentation, issues, action items: to prevent and/or eliminate risks, scope creeps, delay of projects; by tracking, and knowing what is due when, accountable, roles and responsibilities from PM to developer and other members

•Participated and facilitated meetings, tests and projects with client/vendor staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).

•Evaluated and reviewed governance, regulation, policies and standards: business, technology owner, core project team, executive oversight team in order for them to understand all requirements

•Assured business processes streamlined across the enterprise, identified roles and responsibilities, improving and putting best practices in place between departments, domains, and server

•Identified, gathered, investigated, understood, and documented business processes, and information in and use of legacy systems

•Lead and facilitated design discussions/sessions with business; documented and translated business requirements into use cases and system requirement

•Conducted changes, issues, risks, release impact assessment based on defined rollout, production schedule and technical solution and /or recommendation

Environment: BOX.Net, Excel, Access, Service Now [ITIL, Incidents, Risk, Issues, BI, Projects] Oracle, ERP, CRM, Salesforce, DocUSign

Lennar Technology Solutions, Aliso Viejo, CA Jul 2015 - Mar 2016

Project Manager

•Electronic & Documentation Processed & Procedures: in/external, Field – Engineers, Inspt, IT-Proc-ROC, Call Cnt-Local and State interfaces, to Paperless, PMO-OCM, Setup CRM, Service Now, DocUSign Enterprise

•Project champion, acknowledge complexity/ simplicity and representative; Moving things forward (drove the project) New Technology, Changes, Redesigned processes, automation approval, accessibility, to electronic/ cloud systems and databases [internal / external]

•Worked alongside: business, IT, procurement, controller, supply chain, legal, audit, A/R, A/P, development, sales, consulting services, vendor, support, manufacturing and engineering: getting a strong understanding all their individual requirements and delivering the product they all adored.

•Review purchase orders, project specifications, shop drawings, architectural drawings, estimate and other pertinent documents.

•Provided solutions to customer design and engineering efforts by means of working cohesively with engineering team members.

•Developed and forecast project expenses and billings consistent with project schedule.

•Worked with a variety of vendors – third parties and managed resources in geographical locations, to gather information, details, Certs, inspections, punch cards, and more required, audited to assurance and signature sign-off completion.

•Measured closely: data governance, compliance, audit, legal coordination on state, federal, local, city mandated laws, standards, regulatory compliances, align to processes.

•Justified project definition/ project charter, created work plan [reference project model, if one exist], had to create one from scratch utilizing WBS and network diagrams [if available]

•Established resource acknowledgment who is involved from the Business, SMEs, Stakeholders, and Main Players in order to get buy-in, outline procedures, assists in future design and direction of the project.

•Investigated, recorded, resolved, maintained and reported all member grievances, objectives and complaints, identify, investigate, and report non-conformances related to Enrollment processes to management

•Write policies, standards, procedures and collaborates the information effectively to stakeholders.[internal and external], accessible from anywhere, without network, server, no emails; set permission levels and/or groups; saving effort, time and improved efficiency 80%

•Analyzed interfaces and other requirements through gathering information from the current system As-Is to proposed To-Be

Environment: BOX.Net, Excel, Access, Service Now [ITIL] PMO setup, Siebel CRM Oracle, CRM Salesforce, JD, DocUSign, Buildpro/Supplypro.

Hyundai Capital America, Irvine, CA Apr 2014 - Jun 2015

Project & Vendor Manger

•Initiated, Designed, and Developed: Functional, Technical, Cases, transformation in various processes from IT and Business Project In-Take/Initial, Agreements, Addendums, SOW/WO, Contractual, Processes, Pre-Budget, Releases, ePO, Invoices to Paid Invoice(s), A/R or A/P process to even Visio Workflow Mapping

•Re-engineered CRM, Procurement, Sales, HR, Legal and FIN: to have proper access to data and information contained in GL and other databases from initialization to Charts of accounts, cost centers, payouts, credit cards, payroll, promotions, champions, resources etc.

•Work with Customer, development, finance, procurement, support, sub and vendors, 3rd parties, BI, IBU and architect team to define state solution to PMO, Ariba, Apptio, FP&A design Processed and produced master material release list.

•Worked with the Program Management team, assisting in overall project planning, schedules, and deliverables along with project teams, in/external/ global; to prepare cost and revenue budgets

•Assured all aspects of PC/ Debit types are covered properly and routed thru various interfaces: authorization. internet connection, payment gateway, Point of Sales [POS], to deposit

•Achieved dedicate objectives and deliverables according to project plan, analyzing financial business processes and performed frequently new and varied work that involved a high degree of complexity

•Served as point of contact: for vendors and contractors to resolve questions and issues pertaining to various projects / programs.

•Involved in software and/or financial audits SAS70, Sarbanes-Oxley[SOX], PCI, PII GRC, ISO, DSS or other compliance audit activities, working with Internal Audit, Legal, FIN, Treasury, IT teams to assure proper measures, compliances, controls are in place

•Supported sales, finance, and audit on evaluating policies, standards, guidelines for setting up GL, shipping, billing, parent vs sister company promises, PO, invoicing charges to proper entities.

•Disputes consolidating and collaborating with the legal team after all the facts and contents have been gathered and reviewed to compile legal documents to be signed off.

Environment: SDLC, SOW, Microsoft Office/Project, Serna to SBM, SAP ERP- Ariba and Apptio, CLC, ALM.

BakerCorp, LLC, Seal Beach, CA Feb 2014 to Mar 2014

Business Manager Analyst

•Developed a Report for CFO/COO to track Enterprise Projects and Resource Allocation through MS Project, scope, reports

•Collected data to update current As-Is tracking sheets, tools and applications; for a transformation to To-Be MS Project.

•Organized business presentation and proposals, to be presented at weekly meetings

•Provided direction on all phases of LEAN (Six Sigma) methodology

•Assessed/Scored compliance to methodology implementation across 63 projects, deployed to MS project

•Collaborated on reporting business value of LEAN across organization

•Coached project teams in the use of LEAN Methods and LEAN artifacts, by utilizing PMP methodology approach

•Identified and isolated issues handed over in the knowledge of transfer to business innovation team to continue tracking/monitoring and resolving.

Environment: SDLC, SOW, Microsoft Office/Project, Lean Six Sigma

Toyota Financial Services, Contractor, Torrance, CA Aug 2012 to Nov 2012

Project Support Analyst Specialist Manager

Environment: SDLC, SOW, IBM, SAP, ERP, SharePoint, Microsoft Office/Project, Clarity, Stellent, Hyperion.

Johnson & Johnson Advanced Sterilization Product Irvine, CA Jun 2011 - Jun 2012

Integration Specialist - II (Business FIN Analyst/Project Management)

Environment: SharePoint, UA Testing, SDLC, SAP R/3, ERP, ClearQuest, MySPOC, Clarity, SOW, WO, SOX, Dashboards, Interfaces.

Kaiser Permanente Oct 2011 to Nov 2011 & 2013

Project Specialist _ ICD10

Insight Investments LLC, Orange, CA Mar 2010 to Jan 2011

Environment: NetApp, Cisco, VMware, SOW/WO, Salesforce, SnapMirror, Vsphere, Agile Methodology.

Ingram Micro Inc., Santa Ana, CA Mar 2008 to Jan 2009

Environment: SOW, RFI, RFP RICEW, T-codes, nodes, ITIL, Methodology, SAP, and PlanView.

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