Customer Service Office

Susan Arvidson **** S Hwy A*A Melbourne Beach, Florida 32951 ****************@*****.*** 321-***-****

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Support specialist responsible for providing coordination and support for all related projects assigned. Strong bookkeeping skills. Ability to meet timetables, revenue goals, and other project goals in many facets of business.

Work History

Adecco Radial Call Center 2017- 2018

Provide customer service through inbound calls regarding on line orders, tracking packages, in store issues while keeping information confidential and utilizing SOP.

TeleTech TurboTax Tech Support 2016-2017

Turbotax seasonal work assisting customers online via Smartlook with software issues and filing of tax returns.

Adecco E Bay Enterprise Call Center 2013- 2016

Provide customer service through inbound calls regarding on line orders, tracking packages, in store issues while keeping information confidential and utilizing SOP.

Stelios Group, LLC Neptune Bar and Grill Office Manager 2012.-2013

Managed BOH Kept records of payroll taxes, income tax withholding and worker’s compensation figures in the company, Supervised employees and hours worked. Prepared deposit slips at the close of business each day, cash receipts, checks and credit card payments, all related bookkeeping pertaining to restaurant business vendors, distributors, insurance, and some cooking.

Stelios Group, LLC Executive Business Center Office Manager 2012- 2013

Managed front office, leased offices,deposited rents, paid utility bills and all general office upkeep. Cleaning as necessary.

Office Team Relm Wireless BK Project Support 2009- 2009

Provided project support of fullfilling large order of Satellite Phones with testing of components, assembly with circuit boards, wiring, soldering, packaging and shipping, maintenance on products sent in for repair by customers.

Qualifications:

Skilled in MS Office, Word, Access, Power Point, Excel, POS and QuickBooks.Ability to research and document. Excellent notekeeping and attention to detail. Accurate and creative with streamlining processes.

Capable of positioning parts according to knowledge of unit being assembled, and following procedures, drawings, and samples,fastening parts together with solder, glue, bolts, screws, speed clips, rivets, or other fasteners using soldering iron; hand tools, air-powered or electric powered hand tools, or machines.

Completed projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans. Patient and ready to produce.

Academic History

American Community School Athens, Greece 1970-1975

Forrest Sherman High School Naples, Italy 1975-1979

Eisenhower College Seneca Falls, NY 1979-1982

Rochester Institute of Technology Rochester, NY 1982-1983

Brevard Community College Melbourne, FL 1986-1987

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