Customer Service Representative

Curriculum Vitae

ADITI A DEOBAGKAR

Address: Apartment 3, 6049 Culp Street, Niagra Falls, L2G2B6, Ontario

Email address: **************@*****.***

Contact no: 289-***-****

mailto:*****************@*****.***

OBJECTIVE: To be a talented, skilled, and qualified professional, ready to take up challenges, looking forward to work with a reputed firm which will best utilize my abilities by virtue of which I can enhance my professional growth.

PREVIOUS EXPERIENCE

Working with Accenture Thorold since 2017- 2018

Experience 1: Customer Service Representative

Location: Accenture, Schmon Pkwy, Thorold

Job profile: Customer Service Representative( October 2017- Jan 2018)

Roles & Responsibility:

Interacting with small and medium sized Business Advertisers with Facebook Ad Support.

Provided support in Facebook Ads Billing issues related to failed payments and adding new payment methods to Ad Accounts.

Helped Advertisers drive results via design of their marketing campaigns.

Provided support to Advertisers in creating and managing Facebook Ads through Ad Management tools & Ad Account settings.

Provided support to Advertisers for issues related to Facebook Business Page settings.

Guided Advertisers to understand the Ad Performance using reporting tools in Ad Accounts.

Troubleshooting error messages through screen share and if find technical issues then escalating to the next level of support team.

Experience 2: Technical Support

Location: Reliance Corporate Park Ghansoli. (RCP)

Job profile: Technical Support Representative (2010-2012)

Roles & Responsibility:

Setting up of servers, POS machines, Manager PC, CSD PC, Back office PC, HHT, Mettler at the store from application point of view

Cordinated with various teams Viz. SAP, Retalix, Tibco, DSS, Loyalty, Business, DC operations, Infrastructure for smooth store operations from application point of view.

Resolved hardware and application logged complaints through calls, Engineer Visit portal and emails

Attended 60 calls on daily basis and completed a target of 100 calls on Business days

Tried to resolve issues at fisrt level and if necessary forwarded the issue to next level of support team.

Dealed with all types of customers with calm and positive attitude

Named as employee of the month two times for high call resolution.

Offered training and support to the end users at store level regarding different applications before store launch.

Offered online and remote store support for all Retail stores in PAN India

Offered complete Application support to the end users of the Reliance retail stores. ie-Apparel, Delight, Fresh, SB (Sahakari bhandar), Wellness, CDIT Auto Zone, Footprint.

Coordinated with different categories viz. F&V, Diary, Processed food for testing and resolving on price and promotion related issues.

Support Store and DC team on Business process mapped in SAP.

Support and help team members in coordinating the task as and when required.

SAP end user and functional support:

Job profile: Material Management Representative (2012-2016)

Roles & Responsibility:

Setting up enterprise structure for business process- Created Plants, company code, storage locations and Purchasing Organizations.

Working for Retail formats of Business Projects on functional design in the area of MM and Logistics

Assigned purchasing organizations to company codes and plants.

Configured Master data settings for MM like Material Master, Vendor Master, Info record, source list

Experience in Inventory Management configuration includes- Goods receipt, Goods issue, Invoice verification, Goods movement, Storage locations, Physical inventory.

Transfer Material from one Store (site) to other Store (Site).

Transfer Material from storage location to other storage location

Inventory Management- Goods receipt, Goods Issue, Stock Transfer of materials, MRN process

Managing material stock by quantity, by value, goods issue, stock movement documentation

Posting of Plant to Plant transactions in SAP MM Module.

Creating Stock Transfer Order for issuing Material to Rollout sites/Other operational sites

Planning, Allocation and Dispatch of IT equipment to Upcoming Stores of Reliance Retail and JIO centers.

Monitoring and executing/ensuring Closure of Stock in Transit and Consumption posting.

Provide timely MIS to the management regarding progress of activity.

Asset Level monitoring of material movement in SAP PM.

Provide training to State Team in order to enhance SAP transaction knowledge

Material Masters: Material creation with respect to material types, Vendor creation, info records, Source list, RFQ

Configuration of Vendor Masters, Purchasing info records

Configuration of Purchase Requisition, which includes creation of new document types and number range assignment

Configuration of Material Masters which includes number range assignment, configuration of Material types.

Identification and evaluation of new vendors for items and products.

Reporting:

Preparation of Daily Stock & Dispatch Statement Reports.

SIT and consumption report, stock report, Pending PO report, ETN report

EDUCATIONAL QUALIFICATION:

Course Name

Institute Name

Year

University

SSC

ST. Lawrence High School, Vashi

2005

Mumbai

Diploma - Electronics and Telecommunication

Shah & Anchor Kutchhi Polytechnic,

2009

Maharashtra State Board of Technical Education

Hardware and Software Skills:

* Hardware and Networking

* Languages: C and C++

* Operating System: Windows

* Course Certification in SAP MM (Progression InfoTech)

MY STRENGTH:

* Positive thinking

* Highly motivated with a clear purpose in Life

* Taking responsibilities personally and doing things own to seek perfection.

* Understanding and Hardworking nature

ADITI A DEOBAGKAR.

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