Administrative Assistant Air Force

Pamela Dell Pritchard

**** ** **** #***

Oklahoma City, OK 73127

Cell Phone: 405-***-****

********@*****.***

May 22, 2017 thru present: Cox Communications

Current working as a full time Business Billing Specialist; taking calls regarding all manor of questions about commercial accounts with cox. Among the many calls we are asked about current and past billing statements, assist customers wanting to cancel their accounts, process requests to change services, help customers with changing their billing due dates, troubleshoot problems with their services that are in soft pay disconnect, take payments, issue credit to their account, if so needed. Work in tandem with technical services, the retention department, and the sales department. Held to a high standard giving the customer world class customer service with respect, knowledge of all our services, multi-tasking while paying attention to our customers concerns. Helping the customer as best we can while staying with the policies of Cox Business Services.

Oct 2015 thru May 19, 2017: Williams Sonoma, Inc.

Worked as a Full Service Associate; responsible for helping customers as they call in to place orders, service the orders they have already placed via liaison with UPS tracking. Also assisting with returns, refunds and in general making sure the customer is happy with their order that they placed with us. We service Williams Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Mark and Graham, and Rejuvenation.

Jan 2015 thru Oct 2015: Ingrid’s Pantry

I worked as counter assistance at Ingrid’s Pantry. As customers walked thru the door greeted them and took their food or bakery order, took their payment and brought their order to their table or packaged it up to go order; also bussed tables and washed dishes. Help with inventory and ordering of bakery items and the related paper accessories for the café.

Aug 2013 thru Sept 2014: C. H. Robinson

I was an Information Specialist at C. H. Robinson. I took phone calls from truckers all over the nation; tasked with getting the information regarding the load that was contracted by C.H. Robinson. Some information regarding the load had critical instructions including loading and unloading times and attached many times were special instructions that pertained to the load. I gave the truckers directions and all pertinent information about the load that they were hauling for C. H. Robinson.

Aug 2012 thru Aug 2013: Dealers Auto Auction

As a driver I was responsible for picking up and delivering vehicles in and around the metro area. Also as cars come into the auction I was responsible for parking any vehicles onto their proper location. On auction days drive vehicles thru the auction timely and without accidents. I also helped the van driver by keeping track of the vehicles that we delivered or picked up and the personnel that we had on our van; keeping track of serial numbers, tags, and vehicles.

Aug 2010 until Apr 2012: ACS/US Cellular: Technical Services

Providing world class customer service by answering questions for our customers concerning rate plans, cell phones, technical problems, data solutions, billing concerns, and making sure to stay up with most recent outages and special phone offers. Working with agent and corporate stores helping them find solutions for our customers as well as providing empathy and encouragement to anyone that calls our center so that they feel they are important part of our company while always putting the customer first without compromising our business goals.

May 2010 until Aug 2010 (Temp): US Census Bureau

Performed routine clerical tasks required in the collection, control, review, data keying, processing and reporting of personnel and payroll data and the administrative tasks supporting these functions. I assisted in the personnel operations of the office by processing personnel actions affecting appointments and separations of intermittent field and office employees. I also maintained personnel files and records, position description files, manuals and instruction.

June 2009 until Jan 2010 (Temp): Adecco Personnel Agency

As an Administrative Assistant through Adecco at a telecommunications company; I was responsible for answering the phone, filing, and typing. Took trouble calls from customers and sent them on to the Managers for review and for technical support. Assisted the technicians with travel and hotel accommodations when they had to go out of town to repair our customers’ problems. Typed and complied their ISO 2009 Manual for this company so that they could become ISO certified. Adecco did get their ISO certification December 2009, with my help and due diligence.

Mar 2009 until May 2009 (Temp): US Census Bureau

As a Lister I received assignments which involved locating and listing housing units and conducting interviews with respondents, explaining the purpose of the census and recording data on a hand held computer (HHC). I canvassed an assignment area looking for places where a person lived or could have lived. After a few short weeks I was promoted as a Crew Leader Assistant (CLA): I assisted the Crew leader in guiding and directing the work of a group of enumerators approximately 18 personnel engaged in field data collection. Conducted group training sessions for enumerators, using verbatim training guides, and instructing the team in procedures of listing, including usage of the hand held computer. Instructed enumerators in proper field techniques, and conducted observations of enumerators in the field to provide on-the-spot assistance and guidance.

Mar 2008 until Feb 2009: Express O’ Perks

Opened a coffee shop Mar 17, 2008, and became sole proprietor and operator of my own coffee shop. Managed day-to-day operations and at first worked part time as I was still employed at Cox Communications. I had between 1 to 3 persons working for me some part time and others full time. Responsible for payroll, firing and hiring, baking, lattes, cappuccinos, inventory control, and cash management.

Mar 2007 until July 2008: Cox Communications

As a Cox Salesperson at the Cox store in Bethany, OK, was tasked with greeting and waiting on customers as they came into the store. I signed up new customers by assisting them to find a rate plan that met their needs, helped them with their bills, cable, telephone, and/or internet plans, also trouble-shooting any problems that they had and either fixed the problem or set up an appointment for a technician to visit their house. As a team member we were assigned monthly tasks, which included ordering & stocking inventory and office supplies, checking phone letters of authorization for errors, and ordering, counting & reconciling the change for the store. We had to maintain a change drawer for the purpose of taking payments for customers and we were responsible to have the correct change at all times.

May 2005 until June 2006: Alltel Wireless

My position as a Universal Service Representative consisted of helping customers with their wireless plans, phones, and services. Took payments, troubleshoot phones, assisted customers with the selection of wireless plans to fit their needs. Tasked with checking in phone and accessory inventory, shipping, tracking, and processing replacement phones (that needed repair), and processed insurance claims on damaged phones. Activated and programmed new and used phones, made sure that customer left with an operational phone.

July 2004 until May 2005: Farmers Insurance Group

As a Farmers claims expeditor, I assisted customers with questions and concerns about their automobile claims; made sure they got paid for their rental car coverage; and acted as liaison between Farmers, our customers, the auto body shop, and the car rental companies; was required to obtain an Oklahoma Insurance Adjusters License.

Sept 2003 until July 2004: Oklahoma Department of Emergency Management.

As an administrative assistant, my duties included compiling, typing, and assembling quarterly reports to be sent to FEMA; coordinated paperwork regarding state disasters to ensure files were complete and in order for closeout, typed and mailed applicant checks via registered mail; developed and maintained spreadsheet to track faxes sent and received to venders/payees due to a new financial system; mapped all state-owned facilities and buildings for all the counties in Oklahoma; assisted the “Safe Room Project” by taking incoming phone calls from applicants applying for a safe room rebate and helped send out correspondence concerning the rebate.

Aug 2000 through June 2003: Sprint PCS Trouble Specialist

Various positions included collections retention specialist, trouble specialist and customer advocate. At Sprint PCS took calls and helped people with their concerns regarding their bill, service, and/ or also activated new services. Troubleshoot with customers to fix their phones and/or explain network complications. I was required to use up to 10 different screens on my computer to assist our customers in order to get their services up and running.

Aug 1998 to Aug 2000: Convergys Corporation, DBS Division

Positions included operations supervisor, coaching consultant, activation specialist team and main bank consultant. Took calls regarding the customers’ bill, services and activated new services. Responsible for monitoring calls for quality for all members on my team, listening to a minimum of four calls per entertainment consultant (EC) per month; including six calls per night. Responsible for counseling each call, graded, and worked with ECs in areas that needed improvement. Administered employee’s semi-annual performance reviews and assisted team members to set up a goals and objectives to improve performance. I was responsible for the daily supervision, monitoring and tracking of attendance and statistics of the ECs on my team. Aided ECs in responding to a broad range of customer inquires requests and/or issues. Kept management informed through written/verbal contact regarding problems and issues of the customer and ECs. Took escalated calls at least two hours per day, represented my company as a liaison and ambassador of good will. I worked with Windows ’98, Microsoft Word, Outlook Express, Excel, PowerPoint,

Feb 1981 to Feb 1999: Tinker Air Force Base, Oklahoma City, OK

Positions included clerk typist, training technician, and supply specialist. As a supply specialist, I supervised a total of 10 personnel. During my career at Tinker, I generated reports, using Microsoft Office including Word, Excel, and PowerPoint. I maintained stock and reorder levels for the E3A AWACS aircraft for critical and super critical material. Developed databases to track usage and availability of material needed to keep the aircraft at flight readiness. I was responsible for inventory and material management for a block of stock numbers that numbered into the hundreds. I communicated with base maintenance, other Air Force Bases, and commercial providers to assure availability of parts to keep our airplanes at a constant level of flight readiness. Supervised and coordinated 20 CPR Trainers. Between the dates May 1981 through April 1983, I scheduled, coordinated, and taught classes for the American Heart Association CPR, CPT Word Processing skills, and Air Force effective writing.

High School Carnegie High School

Carnegie, Oklahoma

Business School Draughons School of Business

Oklahoma City, OK

Major: General Business

College University of Phoenix

Major: Bachelor, Business Management

Graduated 01/2005

Truck Driving School Central Tech Truck Driving School

School from 6/6/06 until 7/7/06

Drumright, OK CDL, Class A License 7/7/06

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