Customer Service Office Assistant

JENNIFER JONES

**** ****** ** ***********, **, **743 423-***-****

WORK EXPERIENCE

TTEC, Englewood, CO

Customer Service Specialist, Oct 2017 – Feb 2018

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

RPC, Inc, Greeneville, TN

Office Assistant, Oct 2001 – Jul 2003

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Complete work schedules, manage calendars, and arrange appointments.

Inventory and order materials, supplies, and services.

Complete and mail bills, contracts, policies, invoices, or checks.

EDUCATION

South Greene, Greeneville, TN

High School Diploma, Dec 1992

ADDITIONAL SKILLS