Objective & Professional Profile:

To gain employment with a Company that is strong based, and provides opportunities. I am a dedicated and responsible professional, capable of learning and adapting quickly to localities and programs. I have 20+ years of Customer Service, which allows me to communicate in a professional manner, in English and some Spanish. I am confident in speaking with customers, co- workers/Management and the general public; always extending my assistance providing great service. I have had the opportunity to obtain several positions and gain a variety of experience consisting of Accounts Receivable & Payable, Sales, and HR/Management. I don’t consider any responsibility to be small; I take pride in all work that I take part and can work great In a team environment or am able to work alone responsibly.

Application/Programs/Key Skills :

TYPE 47 WPM,SAP/Oracle, Microsoft Word/Excel, Outlook/Gmail/Lotus Notes, InvoiceIT, QuickBooks, ImageNow. Fax,Printer, Scanner. EMS, Fuel Master, Lee Trans, Lab Check/BP Logics, Apex, Image Now, E-Commerce, Kronos, PeopleSoft, Accuterm, CMI. Iron Mountain, Several External Customer URLS (FEDX, UPS, United Rental, Holt, Mansfield Fuel.)Accounts Rec. & Accounts Payable, Vendor/Account set up, maintain files, prepare various reports and routinely compiling and distributing reports appropriately

Employment :

Vulcan Materials Co 800 Isom Rd San Antonio TX 78216 210-***-****

2015- 04/19/2017-District Buyer::

Research and evaluate suppliers as internal consultant to engendering/production/maintenance departments. Order and Track all purchases

Dual Role responsibilities create/approve requisitions to create Purchase Orders for services.

Review and Monitor cost/spending, assure end of month cost are reconciled.

A/P and A/R Communicated with suppliers and vendors to apply or resolve payments. Entry of purchases or payments made into financial programs.

2013-2015-Plant Office Administrator

Data Entry-create and update all supplier records as well as employee records, complete all employee payroll hours.

Records Management-update all vehicle maintenance and registrations, create requisition and place orders for parts, fuel and lubricants. Reconcile all purchases via pcard/purchase order. Submit all oil samples for testing

Purchase/Inventory-Track all purchases and inventory.

Create Reports for End of Month evaluation of cost/inventory

Lattimore Materials 19347 IH 35 N New Braunfels TX 78132 830-***-****

2009- July 2013 Office Administrator

Managed lobby area, Answered all incoming calls, and mail routed accordingly

Data Entry-Created and Updated all employee and Customer Records. Assisted with HR duties.

The Scooter Store 1650 Independence Dr New Braunfels TX 78132

1999-2009 – Managed Care Mobility Sales Rep

High incoming call Volume- work closely with customer to learn the specific of their mobility needs, consulting on what product would be best for them. Answering any questions or concerns regarding the purchase our products.

Communicate with Dr. Office and Insurance to obtain information and documentation required for the purchase of mobility equipment or medical accessories. (Trained in HIPPA Regulations/Medicare Compliance.)

Outbound Calls- follow up with any customer concerns or service issues. Assisted to the best of my ability, corresponded with other departments until issue was resolved.

2001-2007-Customer Service/Inbound Manager:

Managed a team consisting of 15-20 Inbound/Outbound Representatives, handled all Customer Care & Service Issues. Identified in service training and staff development. Monitored calls to establish employee growth plan. Assisted in New Hire Training.

Coordinated with other departments, regarding reports to initiate or improve customer services,

Streamline processes for accurate and improve filing of claims.

Responsible for logistic processing of customer orders, and service request.

1999-2001-Inboun/Outbound Customer Care Rep.

Received 80+ incoming calls, maintained solid customer relationship by inquiring of their needs

And routing calls accordingly.

Data Entry created and updated all customer records.

Outgoing Calls-required to make 80 calls or more a day, returning inquiring calls of service or concerns

Education:

New Braunfels High School 1984-1987 Education Center 1996/GED

Leadership/Supervisor Training

Call Center Management

Customer Service Training

Human Resources Training

References:

Brandon Flanigan Vulcan Materials/Shop Supervisor 210-***-****

Regina Martin Vulcan Materials/Buyer 210-***-****

Raquel Sanchez Vulcan Materials/Office Admin 832-***-****

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