MONDEJAR, Fritz Kenneth L.

*** ***. * ******* * Pasay City ( 1300 )

+639*********

ac5a4n@r.postjobfree.com

Job Objective

To accept any challenging position where passion, education and accomplishments can utilized for mutual benefits.

Personal Data

Nickname: FRITZ

Age: 25 years old

Height: 5’ 6” ft.

Weight: 120 lbs.

Birthdate: December 9, 1992

Birthplace: Pasay City General Hospital

Qualifications

Hardworking

Flexible

Trainable & willing to work long hours

Can work under minimum supervision

Good interpersonal and leadership skills.

Educational Attainment

Elementary

TAMBO ELEMENTARY SCHOOL

Tambo, Parañaque City

1999 – 2005

High School

Marymel Academy INC.

Paliparan III, Dasmariñas Cavite

2005 - 2009

MONDEJAR, Fritz Kenneth L. Continuation page 2

College

MAPUA Institute of Technology

Intramuros, Manila

Bachelor of Science in Electronics & Communications Engineering

2009-2010

Universal College of Parañaque

Evacom, Parañaque City

Bachelor of Science in Electronics & Communications Engineering

2011-2013

Work Experience

Aegis People Support

Customer Service Representative Financial (BDO)

March 2009 – April 2010

Job Roles / Responsibilities:

Answering / Resolving concern relating to credit card

Upselling within client’s product of related third-party companies

eBay NA (UK & North America)

Technical Support Tier 3 (Fraud, Case manager & Tech)

May 2013 – October 2013

Job Roles / Responsibilities:

Answering / Resolving concern relating to eBay (online marketplace)

Investigating account for Fraudulent activity

Update Listing and product description to avoid misleading information.

Upselling within client’s product of related third-party companies

Subject Matter Expert (SME TSR)

October 2013 - June 2014

Job Roles / Responsibilities:

Provides support for New / Tenured Employees who are confused or needs help. (Fraud, Case management & Technical Department)

MONDEJAR, Fritz Kenneth L. Continuation page 3

Teletech (Australia)

Telstra NBN Technical Support representative

June 2015- Nov 2016

Job Roles / Responsibilities:

Answering / Resolving concern relating to technical issues within Fiber Optic Technology & Internet Connection.

Raises ticket if there’s a need of a Technician Visit.

Upselling within client’s product of related third-party companies.

Telco Services Australia TSA (Aus)

Telstra Sales Support representative

Inbound & Outbound Sales & Leads

January 2017 - Nov 2017

Job Roles / Responsibilities:

Answering / Resolving concern relating to Sales expectation, Billing information & Current Offers

Calling customer to provide New offers & Cross-selling.

Cold Calling potential new customer & have them sign -up.

Acadsoc

Home-based Online English Teacher

September 2016 - Present

Job Roles / Responsibilities:

Teaching Japanese, Chinese & Koreans understanding English Language from ages 3 years old up to 50+.

Provides feedback & after lessons guide to improve understanding.

Treebark Termite & Pest Control

Home-based Appointment setter

March 2018 - Present

Job Roles / Responsibilities:

Setting up appointment

Provides information about company over the phone or e-mail

Special Skills & Awards

Fluent in both English & Tagalog (written or verbally)

Advanced Computer troubleshooting Skills

Knowledgeable in Adobe Photoshop & Illustrator

Knowledgeable in Microsoft Office such as:

Microsoft Word

Microsoft Excel

a.Visual Basic

b.Macros

Microsoft PowerPoint

President of Student Body Organization (2008-09)

President of College of Engineering – Universal College of Parañaque

MONDEJAR, Fritz Kenneth L. Continuation page 4

References

Roberto Lizardo

Dean of Electronics and Communications Engineering in

MAPUA Institute of Technology

Bachelor of Science in Chemical Engineering

Contact: +639********

Vista, John Henry

NAIA Terminal 1

Load Control Supervisor

Contact: +639*********

Juanich, Joseph Adonis

JS Contractor

Supervisor

Contact: +639*********

This is to certify that all information written above are true and correct up to the best of my knowledge and ability.

Fritz Kenneth L. Mondejar

Contact this candidate