English Teacher Customer Service
Resume:
MONDEJAR, Fritz Kenneth L.
*** ***. * ******* * Pasay City ( 1300 )
*****.********@*****.***
Job Objective
To accept any challenging position where passion, education and accomplishments can utilized for mutual benefits.
Personal Data
Nickname: FRITZ
Age: 25 years old
Height: 5’ 6” ft.
Weight: 120 lbs.
Birthdate: December 9, 1992
Birthplace: Pasay City General Hospital
Qualifications
Hardworking
Flexible
Trainable & willing to work long hours
Can work under minimum supervision
Good interpersonal and leadership skills.
Educational Attainment
Elementary
TAMBO ELEMENTARY SCHOOL
Tambo, Parañaque City
1999 – 2005
High School
Marymel Academy INC.
Paliparan III, Dasmariñas Cavite
2005 - 2009
MONDEJAR, Fritz Kenneth L. Continuation page 2
College
MAPUA Institute of Technology
Intramuros, Manila
Bachelor of Science in Electronics & Communications Engineering
2009-2010
Universal College of Parañaque
Evacom, Parañaque City
Bachelor of Science in Electronics & Communications Engineering
2011-2013
Work Experience
Aegis People Support
Customer Service Representative Financial (BDO)
March 2009 – April 2010
Job Roles / Responsibilities:
Answering / Resolving concern relating to credit card
Upselling within client’s product of related third-party companies
eBay NA (UK & North America)
Technical Support Tier 3 (Fraud, Case manager & Tech)
May 2013 – October 2013
Job Roles / Responsibilities:
Answering / Resolving concern relating to eBay (online marketplace)
Investigating account for Fraudulent activity
Update Listing and product description to avoid misleading information.
Upselling within client’s product of related third-party companies
Subject Matter Expert (SME TSR)
October 2013 - June 2014
Job Roles / Responsibilities:
Provides support for New / Tenured Employees who are confused or needs help. (Fraud, Case management & Technical Department)
MONDEJAR, Fritz Kenneth L. Continuation page 3
Teletech (Australia)
Telstra NBN Technical Support representative
June 2015- Nov 2016
Job Roles / Responsibilities:
Answering / Resolving concern relating to technical issues within Fiber Optic Technology & Internet Connection.
Raises ticket if there’s a need of a Technician Visit.
Upselling within client’s product of related third-party companies.
Telco Services Australia TSA (Aus)
Telstra Sales Support representative
Inbound & Outbound Sales & Leads
January 2017 - Nov 2017
Job Roles / Responsibilities:
Answering / Resolving concern relating to Sales expectation, Billing information & Current Offers
Calling customer to provide New offers & Cross-selling.
Cold Calling potential new customer & have them sign -up.
Acadsoc
Home-based Online English Teacher
September 2016 - Present
Job Roles / Responsibilities:
Teaching Japanese, Chinese & Koreans understanding English Language from ages 3 years old up to 50+.
Provides feedback & after lessons guide to improve understanding.
Treebark Termite & Pest Control
Home-based Appointment setter
March 2018 - Present
Job Roles / Responsibilities:
Setting up appointment
Provides information about company over the phone or e-mail
Special Skills & Awards
Fluent in both English & Tagalog (written or verbally)
Advanced Computer troubleshooting Skills
Knowledgeable in Adobe Photoshop & Illustrator
Knowledgeable in Microsoft Office such as:
Microsoft Word
Microsoft Excel
a.Visual Basic
b.Macros
Microsoft PowerPoint
President of Student Body Organization (2008-09)
President of College of Engineering – Universal College of Parañaque
MONDEJAR, Fritz Kenneth L. Continuation page 4
References
Roberto Lizardo
Dean of Electronics and Communications Engineering in
MAPUA Institute of Technology
Bachelor of Science in Chemical Engineering
Contact: +639********
Vista, John Henry
NAIA Terminal 1
Load Control Supervisor
Contact: +639*********
Juanich, Joseph Adonis
JS Contractor
Supervisor
Contact: +639*********
This is to certify that all information written above are true and correct up to the best of my knowledge and ability.
Fritz Kenneth L. Mondejar
Contact this candidate