Customer and Admin Service
Resume:
Sara Mahmoud Abdullatif Salama
*b Makram Ebied, Nasr City, Cairo
****.**********@*******.***
(002) 010********
EDUCATION
July 2009 UNIVERSITY OF AIN SHAMS Cairo, Egypt
Bachelor of Arts
Certificates
Time Management AlFuttaim Training Center.
Customer service at Radio Shack University.
Course of Communication skills at Mobinil.
Completed course Team management.
Customer Negotiation and Experience Course.
Completed 10 Levels in English at Global Education Center.
ICDL (international computer driving license) Russia center. EXPERIENCE
2013-Present IKEA, ALFUTTAIM. CFC, Egypt
Home Furniture Solution 361 branch around the world. Of co-workers who attended and contributed to the construction of a branch IKEA Cairo. (Build Up) Customer Support Representative, Customer Service
Worked at 3 Sections Info Desk -Call Center- Smaland-
My last PDR (Evaluation ) Mark is Meeting the Expectation.
Of the four employees who have been selected to manage the team of four sub-sections (Info Desk - Call Center-- Smaland) 26 members and that in the absence of the team manager or concern in other things.
Place the main branch entrance and also spotty branch.
Solving customer problems and received suggestions and complaints.
Answering customer inquiries.
Customer guidance and instruct them on how to shopping inside the IKEA branch.
Make announcements inside the branch.
Make periodically survey to have customer’s feedback about the store services and products face to face.
Make regular survey to our co-workers and seniors to improve our knowledge.
Contact with suppliers of things belongs to CS department.
Supervision of all of the terms of keeping customers personal belongings
Supervision cleanliness of the entrance, podium, bathrooms, baby care room and the prayers room.
Remember Lost and found items.
Supervision of catalogs and explained
Make customer satisfaction
Supervising shopping tools, yellow bags, box trolleys and other tools.
Working tow month as a call center agent handling customer’s cases answer phone inquiries, contact with Home Delivery team to solve customers’ issue, handle queue and make daily and monthly reports also make after sale call to measure how customer’s satisfaction.
Support other departments when business need.
2009-2013 MOBINIL Cairo, Egypt
Telecommunication and utilizing mobile technology for development Call Center Agent :
Manage daily store operation, provide leadership, and train staff.
To achieve sales targets and over achieved.
Make corporate deals.
Sale all phones and all Vodafone Lines.
Manage daily store operation, provide leadership, and train staff.
Follow and provide a very good customer services.
Cash handling / Accountancy handling.
Store Trainer: create action planes for new staff and old staff, create quizzes, provides
Them with information and solution for any case and prepare them for monthly call back test.
Make customer satisfaction and make after sale service. COMPUTER SKILLS
Excellent at Microsoft Office(Word, Access, Excel & power point)
Very good at MS project and MS Outlook.
Very good at browsing and surfing internet.
SKILLS AND ACTIVITIES
Assertive, quick learner and sense of responsibility.
Ability to work under pressure and Urgent Circumstances.
Excellent Communication skills and ability to work in a team.
High Motivation and strong accountability, positive minded and self-motivated.
Good work relations, well organized and thinking person.
Have ability of leading.
Always forward to be better.
INTERESTES AND HOBBIES
Reading interesting text to broaden my mind.
Internet useful websites.
Personal Data
Marital status : Married
Date of Birth : 4 Dec 1987
Driving License : Valid
References will be available upon request
Contact this candidate