Manager Customer Service
Resume:
SHAUNA C. MATHESON
Barrie, Ontario
L4N 0E2
Telephone: 705-***-****
CAREER OBJECTIVE
Seeking a position, utilizing abilities developed through my education and experience, with the opportunity for professional growth based on demonstrated performance. HIGHLIGHTS OF QUALIFICATIONS
Proven expertise in Credit/Collections, i.e. reading and comprehension of Credit Bureau's, Motor Vehicle and PPSA searches, dealing firmly yet diplomatically with clients
Proven expertise in Small Claims Court Rules and Procedures
Thrive in a fast-paced environment where the ability to work well under pressure, prioritize objectives, meet stringent deadlines and resolve various customer difficulties/disputes/complaints is synonymous with success
Excellent communication, organizational and telemarketing skills
Computer Literate: Windows 3.1, WordPerfect 5.1/6.0, Word 98, Word XP, Cubs, E- Filing, HotDoc's, dBase, Excel, Info Direct, Firefox, the Internet, Equifax Credit Bureau, Skip Assist, Asset, SharePoint, Can Law, CanLll and keyboarding at 65 -70 wpm
Self-motivated, detail oriented, eager/quick to learn any concepts, programs or techniques that may serve to increase company productivity
Ability to interact well with others at all levels – a definite 'people' person with a talent for winning the trust, confidence and patronage of clientele EDUCATION
2009 - 2011 Seneca College of Applied Arts & Technology Toronto, Ontario
Diploma: Law, Public Administration & Public Safety specializing in Paralegal 1989 – 1993 Seneca College of Applied Arts & Technology King City, Ontario
Diploma: Travel Industry Administration specializing in Business Administration and Hotel Management
1984 – 1989 Markham District High School
Markham, Ontario
SHAUNA C. MATHESON 2
WORK EXPERIENCE
11/14 – Present General Credit Services Inc.
Toronto, Ontario
Legal Administration and Legal Representative
Duties:
Facilitated the expedient collections of delinquent accounts by performing such activities as running accurate credit checks
Successfully located financial clients who had defaulted on their credit cards and loans
Carried out all other pertinent duties related to the position of bindery helper
Trained and motivated a collection team of more than 5 members to obtain the company monthly target
Maintain a monthly budget and target form for each individual collector
Reviewed and confirmed all accounts, prior to the Permission to Sue requests were sent to the client for approval
Prepared monthly reports for each individual client showing the status of the accounts and the amount recovered during the month
Prepared and filed Small Claims Court documents according to the Small Claims Court Rules
& Procedures
Attended all court proceedings in order to obtained judgment and all assessment hearings and motion hearings that were held
Once judgment was obtained, enforced the judgment either by license suspension, garnishment of wages, back accounts, or filing a writ of seizure against any or all personal property or asset
Monitored for any payments that were submitted to the court to be disbursed 12/11 - 11/14 Financial Debt Recovery Limited
Richmond Hill, Ontario
Legal Administration and Legal Representative
Duties:
Performed same duties as aforementioned
12/09 – 12/11 ARO Inc.
Markham, Ontario
Retail/Commercial Account Manager and Trace Supervisor Duties:
Facilitated the expedient collections of delinquent accounts by performing such activities as running accurate credit checks
Successfully located financial clients who had defaulted on their credit cards, loans and mortgages
Carried out all other pertinent duties related to the position of bindery helper SHAUNA C. MATHESON 3
05/06 – 12/09 Total Credit Recovery Limited
North York, Ontario
Legal Administration
Duties:
Prepared and filed Small Claims Court documents according to the Small Claims Court Rules
& Procedures
Attended court proceedings in order to obtained judgment and all assessment hearings and motion hearings that were held
Once judgment was obtained, enforced the judgment either by garnishment of wages, bank accounts, license suspension or filing a writ of seizure against any or all personal properties or assets
Monitored for any payments that were submitted to the court to be disbursed 05/05 – 04/06 AAA Credit & Recovery Services Inc.
North York, Ontario
Legal Administration
Duties:
Performed same duties as aforementioned
03/98 – 05/05 Collect Com Credit Inc.
Scarborough, Ontario
Retail/Commercial Account Trace Manager and Legal Administration Duties:
Facilitated the expedient collections of delinquent accounts by performing such activities as running accurate credit checks
Successfully located financial clients who had defaulted on their credit cards
Carried out all other pertinent duties related to the position of bindery helper
Trained and motivated a trace team of more than 5 members to obtain the company monthly target
Maintain a monthly budget and target form for each individual tracer
Reviewed and confirmed all daily traces, prior to them leaving the department
Prepared and filed Small Claims Court documents according to the Small Claims Court Rules
& Procedures
Prepared any court documents prior to sending them to the Corporate Counsel
Once judgment was obtained, enforced the judgment either by license suspension, garnishment of wages, back accounts, or filing a writ of seizure against any or all personal property or asset
Monitored for any payments that were submitted to the court to be disbursed SHAUNA C. MATHESON 4
07/96 – 02/98 Collectcorp Central Inc.
1994 - 1995 Toronto, Ontario
Canada Student Loans Tracer (07/96 – 02/98)
Bell Canada Residential Collector (1994 – 1995)
Duties:
Located students who had defaulted on their loans, ran credit checks and conducted corporate searches
Accurately updated date on Scheduled 6's provided by the government
Traced and collected on defaulted accounts from Bell customers SKILLS AND QUALIFICATIONS
Qualified in CPR and First Aid (St. John's Ambulance)
Proven clerical skills including filing and the operation of machines including switchboard, fax, photocopier, typewriter (manual/memory/electric), etc.
Proven legal knowledge including preparing and filing Small Claims Court documents according to the Small Claims Court Rules & Procedures
Hard-working, energetic, punctual, honest, reliable
Work equally well independently or as part of a team PERSONAL INTERESTS
< Reading > < Computers > < Correspondence > < Music > < Cooking > REFERENCES AVAILABLE UPON REQUEST
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