SHAUNA C. MATHESON

** ******* *****

Barrie, Ontario

L4N 0E2

Telephone: 705-***-****

CAREER OBJECTIVE

Seeking a position, utilizing abilities developed through my education and experience, with the opportunity for professional growth based on demonstrated performance. HIGHLIGHTS OF QUALIFICATIONS

Proven expertise in Credit/Collections, i.e. reading and comprehension of Credit Bureau's, Motor Vehicle and PPSA searches, dealing firmly yet diplomatically with clients

Proven expertise in Small Claims Court Rules and Procedures

Thrive in a fast-paced environment where the ability to work well under pressure, prioritize objectives, meet stringent deadlines and resolve various customer difficulties/disputes/complaints is synonymous with success

Excellent communication, organizational and telemarketing skills

Computer Literate: Windows 3.1, WordPerfect 5.1/6.0, Word 98, Word XP, Cubs, E- Filing, HotDoc's, dBase, Excel, Info Direct, Firefox, the Internet, Equifax Credit Bureau, Skip Assist, Asset, SharePoint, Can Law, CanLll and keyboarding at 65 -70 wpm

Self-motivated, detail oriented, eager/quick to learn any concepts, programs or techniques that may serve to increase company productivity

Ability to interact well with others at all levels – a definite 'people' person with a talent for winning the trust, confidence and patronage of clientele EDUCATION

2009 - 2011 Seneca College of Applied Arts & Technology Toronto, Ontario

Diploma: Law, Public Administration & Public Safety specializing in Paralegal 1989 – 1993 Seneca College of Applied Arts & Technology King City, Ontario

Diploma: Travel Industry Administration specializing in Business Administration and Hotel Management

1984 – 1989 Markham District High School

Markham, Ontario

SHAUNA C. MATHESON 2

WORK EXPERIENCE

11/14 – Present General Credit Services Inc.

Toronto, Ontario

Legal Administration and Legal Representative

Duties:

Facilitated the expedient collections of delinquent accounts by performing such activities as running accurate credit checks

Successfully located financial clients who had defaulted on their credit cards and loans

Carried out all other pertinent duties related to the position of bindery helper

Trained and motivated a collection team of more than 5 members to obtain the company monthly target

Maintain a monthly budget and target form for each individual collector

Reviewed and confirmed all accounts, prior to the Permission to Sue requests were sent to the client for approval

Prepared monthly reports for each individual client showing the status of the accounts and the amount recovered during the month

Prepared and filed Small Claims Court documents according to the Small Claims Court Rules

& Procedures

Attended all court proceedings in order to obtained judgment and all assessment hearings and motion hearings that were held

Once judgment was obtained, enforced the judgment either by license suspension, garnishment of wages, back accounts, or filing a writ of seizure against any or all personal property or asset

Monitored for any payments that were submitted to the court to be disbursed 12/11 - 11/14 Financial Debt Recovery Limited

Richmond Hill, Ontario

Legal Administration and Legal Representative

Duties:

Performed same duties as aforementioned

12/09 – 12/11 ARO Inc.

Markham, Ontario

Retail/Commercial Account Manager and Trace Supervisor Duties:

Facilitated the expedient collections of delinquent accounts by performing such activities as running accurate credit checks

Successfully located financial clients who had defaulted on their credit cards, loans and mortgages

Carried out all other pertinent duties related to the position of bindery helper SHAUNA C. MATHESON 3

05/06 – 12/09 Total Credit Recovery Limited

North York, Ontario

Legal Administration

Duties:

Prepared and filed Small Claims Court documents according to the Small Claims Court Rules

& Procedures

Attended court proceedings in order to obtained judgment and all assessment hearings and motion hearings that were held

Once judgment was obtained, enforced the judgment either by garnishment of wages, bank accounts, license suspension or filing a writ of seizure against any or all personal properties or assets

Monitored for any payments that were submitted to the court to be disbursed 05/05 – 04/06 AAA Credit & Recovery Services Inc.

North York, Ontario

Legal Administration

Duties:

Performed same duties as aforementioned

03/98 – 05/05 Collect Com Credit Inc.

Scarborough, Ontario

Retail/Commercial Account Trace Manager and Legal Administration Duties:

Facilitated the expedient collections of delinquent accounts by performing such activities as running accurate credit checks

Successfully located financial clients who had defaulted on their credit cards

Carried out all other pertinent duties related to the position of bindery helper

Trained and motivated a trace team of more than 5 members to obtain the company monthly target

Maintain a monthly budget and target form for each individual tracer

Reviewed and confirmed all daily traces, prior to them leaving the department

Prepared and filed Small Claims Court documents according to the Small Claims Court Rules

& Procedures

Prepared any court documents prior to sending them to the Corporate Counsel

Once judgment was obtained, enforced the judgment either by license suspension, garnishment of wages, back accounts, or filing a writ of seizure against any or all personal property or asset

Monitored for any payments that were submitted to the court to be disbursed SHAUNA C. MATHESON 4

07/96 – 02/98 Collectcorp Central Inc.

1994 - 1995 Toronto, Ontario

Canada Student Loans Tracer (07/96 – 02/98)

Bell Canada Residential Collector (1994 – 1995)

Duties:

Located students who had defaulted on their loans, ran credit checks and conducted corporate searches

Accurately updated date on Scheduled 6's provided by the government

Traced and collected on defaulted accounts from Bell customers SKILLS AND QUALIFICATIONS

Qualified in CPR and First Aid (St. John's Ambulance)

Proven clerical skills including filing and the operation of machines including switchboard, fax, photocopier, typewriter (manual/memory/electric), etc.

Proven legal knowledge including preparing and filing Small Claims Court documents according to the Small Claims Court Rules & Procedures

Hard-working, energetic, punctual, honest, reliable

Work equally well independently or as part of a team PERSONAL INTERESTS

< Reading > < Computers > < Correspondence > < Music > < Cooking > REFERENCES AVAILABLE UPON REQUEST

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