Analyst, microsoft Office, type 70wpm, documentation, gathering requi

Kathleen L. Ancel

Cell: 206-***-****

***** **** *** **, ******* Way, WA 98023

********@*****.***

Mission Statement

Strong technical knowledge drawn from significant experience in the Business Analysis community in both Information Technologies and Technical Operations. Familiar with entire SDLC from requirements gathering through implementation

Particular strength in documentation, Agile system development lifecycle management, billing application support, process re-engineering; new product development; project management; and training.

Strong technical, interpersonal, written and verbal skills with both business and technical staff.

PROFESSIONAL TRAINING AND CERTIFICATIONS

Professional Training

(1995-2007)

Introduction to SQL IBM RUP Training

Effective Meeting Skills Customer Proprietary Information (CPI) Training

Quality Tools, Analysis and Methods Introduction to HTML and XML

Total Quality Management SQL Refresher course (2014)

BUSINESS ANALYST CERTIFICATION COURSEWORK

(2005-2010)

ESI Business Analyst Certification ESI Workflow Modeling

ESI Logical Data Modeling ESI Logical Data and Process Modeling

ESI Context Modeling ESI Introduction to Testing for Business Analyst

ESI Project Leadership Management & Communication

Requirements Gathering (various schools)

Systems and Applications

(1989-2013)

Seibel CRM SAP

Jira Team Foundation Server

Sharepoint Rally

Red Mine HP Quality Center

VZW ACTION Billing System T-Mobile Billing and POS systems

Seibel Ciber

Office (Word, Excel, Powerpoint, Visio, OneNote, Outlook, Lync)

Kathleen Ancel

Professional Experience

Safeway Checker August 2017-December 2017 Spokane, WA

Processed customer transactions. Handled cash, credit card, check and WIC transactions.

Provided stellar customer service and cross selling techniques to the Safeway customers.

Responsible for restocking, serving customer needs and reconciling the day’s cash intake.

Answered customer questions regarding stock, promotions and daily deals.

SmartIT Sr Business Analyst, TrueBlue Technologies Mar-June 2016 Tacoma, WA

Developed high level requirements to support the acquisition of 9-10 markets of Aon Hewitt into TrueBlue.

Analyzed the customized applications developed by Aon Hewitt for bringing over to the TrueBlue network.

Worked with teams in Canada, Florida and India to bring test versions of RMT, RAT, OrgChart, CPOC and Selenium operational in an Agile environment.

Worked with overseas team to set up Exchange accounts and mailboxes.

Worked with Network personnel, DBA, and developers on the requirements for these applications.

Worked with the Support groups to set up operational support for these applications, including Service Desk support.

Worked as a technical writer completing the Operations manual for the customized applications.

Cayzen Technologies Business Analyst, Department of Corrections Oct-Nov 2015

Tumwater, WA

Developed high-level requirements documents for educational reporting, and prison discipline.

Worked the business and development teams to document new sanctions for inmates in an Agile environment.

Responsibilities included collaborating with cross functional DOC teams to develop a complete and testable set of requirements to add new reporting for the inmate educational program to allow DOC to

Better evaluate the programs offered and document the inmate and instructor experience.

Captured the requirements for adding new sanctions to disciplinary actions against inmates.

Worked with the technical analyst team to refine requirements for the inmate database.

Worked with the Washington State Patrol to develop a new interface to exchange information.

Chatek Technical Solutions Business Systems Analyst, client HCL/T-Mobile

Bothell, WA Nov 2014-May 2015

Served as the Business Systems Analyst for the Unix Infrastructure Operations team.

Working with the Operations team and developers to document current processes in order to create a more efficient hand off between Tier 1 and Tier 2 developers in an Agile environment. I am actively involved in reporting through ServiceNow, creating reports that identify servers not running critical business processes, using Unix tools to create the delta reports. I am also primarily responsible for creating the Knowledge Base for business-critical processes for the Unix and Windows Infrastructure Operations teams.

Worked as a technical writer documenting the processes of the Tier 2 Operations team to serve as a guide for Tier 1 troubleshooting.

Infinity Computer Solutions Business Systems Analyst, client IBM/Department of Social and Health Services

Olympia WA June-Sept 2014

Served as the Business Systems Analyst for the modernization of the eligibility business rules, to apply for cash, food and medical assistance programs, for the implementation of phase 2 and phase 3 of the Health Benefit Exchange in an Agile environment. This is a primarily Cobol system that requires modernization to make the base code JAVA and the implementation of Websphere Object Data Management (WODM) to maintain the business rules for assistance programs. The project was in the discovery phase.

Worked with the Business Analyst staff, the developers and the project team on high level process modeling to document As-Is processes to provide a baseline for the determination of the technical solution to be used to modernize and streamline the processing of eligibility rules.

Kathleen Ancel

Professional Experience

E-Solutions Consulting Senior Functional Analyst, client HCL/Boeing Bellevue, WA July –Sept 2013

Served as the Senior Functional Analyst for the development of a Boeing Center of Excellence for Testing, within the Portability and Scalability Team, ensuring that these documents were fully testable.

Responsible for reviewing and editing of existing functional specifications for other departments and training the business analysts on those teams in the practice of gathering and documenting good requirements in an Agile environment.

Served as a technical writer documenting best practices in testing for a business analyst

Robert Half Technologies Consulting Senior Business Analyst, client Cambia Health

Tacoma, WA Jan – May 2013

Actively involved in the development of business requirements for the health exchanges for the Affordable Care Act for the States of Washington, Oregon, Idaho and Utah. This included acting as liaison with Cambia’s business and developer teams, as well as the vendor managing the administration of the state and federal exchanges and the State of Washington Exchange agency.

Worked to ensure the business rules and functional integration rules were captured and documented, using

interface.

This also included documenting the requirements for the Provider Directory extract from the Cambia systems to be sent on a monthly basis to the vendor managing the state exchanges and the development of a maintenance user interface that allows the business to maintain the business rules and data transformation required for each state extract. This included documenting as is and to be processes and determining the gap analysis.

Actively involved in the documentation and grooming user stories for Agile sprint development.

Averro Consulting Senior Business Analyst, client Quorum Review

Seattle, WA June-Oct 2012

Worked on the development of the business and functional requirements and specifications for a new paperless platform to process medical clinic trials for the independent review board and FDA approval process in an Agile environment.

Responsibilities included acting as liaison with Quorum’s Marketing and Developer teams as well as the vendor developing the platform.

Ensuring the business rules and functional integration rules were captured and documented, using Microsoft Office tools such as Word, Excel, PowerPoint and Visio to create wireframes for the user interface. Documented as-is and to-be processes and determined the gap analysis for system impacts and process improvement.

Documented business and functional requirements and groomed user stories for Agile sprint development.

Integral part of the team documenting and developing the paperless board review process. Worked closely with members of the Quorum Review Board to refine the new system to their specifications. Worked closely with the UAT and QAT testing teams to ensure defects were assigned, triaged, prioritized and regressed to the specifications of the business and functional requirements.

Radiant Systems Senior Business Analyst, client AT&T

Bothell, WA Oct 2011-Jan 2012

Integral member of the team working on the development of the business and functional requirements for a new Developer Application platform in an Agile environment, allowing access for outside developers to the AT&T API Gateway.

Responsibilities included acting as liaison with AT&T’s Marketing and Developer Experience team to develop the wireframes for the user interface.

Worked with the vendor developing the platform to ensure the business rules and functional integration rules were captured and documented, using Microsoft Office tools such as Word, Excel, Visio and PowerPoint.

Actively involved in capturing the requirements and grooming user stories for Agile sprint development, and breaking those down into smaller use cases.

Integral part of the sprint testing and defect identification and triaging for each vendor code drop. Worked closely with the UAT and QAT testing teams to ensure defects were assigned, triaged, prioritized and regressed to the specifications of the business and functional requirements.

Kathleen Ancel

Professional Experience

Rylem Consulting Senior Business Analyst, client Razorfish July-Sept 2011

Seattle, WA

Actively involved in the development of the business and functional requirements and specifications for the companion website to support the release of the Xbox game Forza Motorsport 4 in an Agile environment.

Responsibilities included acting as liaison with Microsoft’s Turn 10 Studios to develop the wireframes for the user interface to ensure the website mirrored the game to the extent possible, documenting the business rules and functional integration rules.

Actively involved in capturing the requirements and grooming user stories for Agile sprint development

Integral member of the team developing the business and functional requirements and specifications for a new Microsoft Windows Phone ecommerce application.

Acted as liaison with Microsoft’s Retail and Delivery Team to develop the wireframes for the ecommerce user interface to ensure the business rules and functional integration rules were captured and documented, using Microsoft Office tools such as Word, Excel, Visio and PowerPoint

Completed business analysis to determine future release viability of the Windows Phone ecommerce application.

TekSystems Business Analyst, client Univar

Bellevue, WA Feb-May 2011

Developed business and functional requirements and specifications for the Common Operating Environment (COE) and Global desktop transformation project in an Agile environment. This project was designed to upgrade all global Univar offices to Windows 7 and Office 2010 and provide a common operating environment across the global footprint.

Responsibilities included Documenting As-Is and To-Be states for the COE and Global desktop transformation project and determined the gap analysis for system impacts and process improvement.

Documenting the business case for the COE and Global desktop transformation project.

Documenting the business analysis of the Global Active Directory project to consolidate and streamline the active directory across the global footprint.

Documenting integration and regression testing requirements between the COE and global intranet projects.

T-Mobile Business Analyst III, Web Services Team May 2005-Mar 2010

Bellevue, WA

Primarily supported the ecommerce platform with the maintenance and new product development of the MyT-Mobile.com account self-care site and the retail T-Mobile.com site. Liaisoned with the Marketing and Billing teams to create wireframes and copy deck to document functional and test requirements and specifications for ecommerce web services related projects.

Worked with the billing team to test and implement paperless billing.

Responsibilities included collaborating with cross functional T-Mobile teams on documenting business and functional requirements, user acceptance testing, implementation of updates for the retail ecommerce websites within the production and maintenance release management process.

Served as the Intake Analyst for the ecommerce business analyst team. This included assessing all incoming work requests for the business need, impact to web systems, resource allocation for the web services team, and coordinating release schedules for web production and maintenance releases.

Served as the ecommerce web services representative on the Portfolio Management team to provide impact analysis for all incoming work requests.

Provided analysis on a Siebel CRM customer profile database. Included data analysis, campaign management and customer trending data.

Kathleen Ancel

Professional Experience

Verizon Wireless (VZW) Senior Business Analyst 1989-2004

Bellevue, WA

Primarily supported the Operations and Information Technology teams to ensure calls were routed and billed correctly, and the Major Accounts team to build a new web portal and perform analytics for trending purposes. Worked on a COTS billing application called ACTION.

Acted as liaison between end users and application/system developers for internal customer facing systems for Revenue Assurance, Marketing, Finance and Engineering. Responsibilities included developing wireframes and copy deck for the user interface, coordination of user acceptance tests, analysis and testing of system enhancements and problem resolution, testing and documenting software upgrades to Portal DB.

Supported the ACTION billing application. Worked trouble tickets, worked with developers to modify the application to ensure end users were billed properly.

Maintained user profile database. This includes processing SQL scripts to upload customer information into Portal DB.

Created approach, business requirements and design documents to support implementation of new hardware platform for the Portal DB.

Performed month end trending analytics using SQL scripts to track major account activity and subscriber counts to maximize system efficiency.

Senior Technical Analyst

Primarily supported the IT billing application team in data integrity maintenance, new product development and system and hardware maintenance upgrades.

Responsibilities included process reengineering projects to support multiple mergers that included automating the billing data transportation process from manual magnetic tape distribution to automatically transmitted billing data in raw and preformatted formats; streamlining problem reporting to create a single process for several different billing systems; and increasing the efficiency and accuracy of cell site notification, resulting in decreased billing errors and increase in revenue.

Collaborated with cross functional VZW teams and external vendors in documenting business and functional requirements, and implementation of software updates to support market acquisitions and divestitures, and new products and services. Worked with vendors to assure products and services were integrated into VZW systems without adverse impact to systems or customers.

Technical liaison between end users and application/system developers. Responsibilities included coordination of user acceptance tests, analysis and testing of system enhancements and retail customer problem resolution.

Developed and provided training on testing standards and procedures and gathering business and functional requirements. Created user documentation and training materials for internally developed software applications

Compiled ad hoc Financial reporting for billing analytics.

Application Analyst

Primarily supported the Operations team maintaining cellular switch databases.

Responsibilities include maintaining cellular switch databases for Nortel, Lucent, Motorola and Octel Telecommunication systems.

Working with cross functional VZW teams to ensure the integrity of call routing operations and databases.

Education

Whitworth University Spokane, WA September 1981-May 1985

Graduated Cum Laude with a Bachelor of Arts degree in Communications/Journalism with a minor in Theatre.

References

Tina DeCoster

Sr. Consultant Management Consulting

************@*****.*** 206-***-****

Leigh Gower

Director, eTransformation T-Mobile

*****.*****@*-******.*** 206-***-****

Brian Moss

Manager, Business Applications True Blue

*****@********.*** 206-***-****

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