Customer Service Office Assistant
Resume:
Klementini Barbanou
** ***** ******, *****, ** **079
************@*****.***
QUALIFICATIONS
•In-depth knowledge of full cycle recruiting and HR protocols and procedures from sourcing, to onboarding and new hire paperwork processing.
•Ability to prioritize and complete tasks accurately and on time in deadline-sensitive setting.
•Experience using Excel (VLookup, Pivot Tables) and statistical analyses as well as other approaches to quantify data, identify trends and present finding to colleagues, supervisors, clients and staff.
•Able to supervise employees and work with all levels of management in a professional, diplomatic and tactful manner. Rapidly analyze and recognize department problems and solutions.
•Confidence independently or as a team member.
•Computer skills including outsource payroll systems such as Barnett and Avionte, Microsoft Word, Microsoft Excel, Outlook, Internet Search Engines, CRM databases and QuickBooks.
•Typing-75 words per minute.
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EXPERIENCE
Balance Staffing
Payroll and Reporting Supervisor/Recruiter
08/2011 – 06/2018
•Utilized a payroll outsource program (Avionte and Barnett) to process payroll for 250 contracted employees.
•Entered all hours, submitted to our partner payroll company and reviewed resulting edits for accuracy.
•Processed out of cycle payroll.
•Handled and resolved all issues pertaining to payroll discrepancies.
•Offered effectual support to employees with payroll forms such as W4, I9, direct deposit and address changes.
•Reviewed new hire paperwork for accuracy and compliance with federal regulations.
•Administered on-boarding process consisting of background verifications, drug screening.
•Partnered with Management to create and maintain all reporting and analytic activities (Forecasting, projections etc.) including ad hoc reports.
•Performed diverse duties including keeping employee records, updating database and delivering first rate customer service to over 300 employees while maintaining the highest degree of confidentiality.
•Completed worker compensation claims and followed up on individual cases.
•Sourced, interviewed (both in person and virtually) and presented qualified candidates meeting the guidelines and standards of the agency to clients in order to fill open job requisitions.
•Placed jobs orders on job order boards seeking qualified candidates.
•Maintained and built relationships with a pool of qualified and available candidates to meet future demand.
•Full-cycle placement management from submission to hire for technical, administrative, accounting, production and manufacturing rolls.
•Customer Service for assigned client base.
Windham Professionals
Operation Department Supervisor
05/2007 - 03/2010
•Analyzed procedures to assess overall department efficiency and monitor outcomes relative to daily, weekly and monthly goals for Quality Assurance and Quality Control for the Guarantor Services Department.
•Collected, documented and analyzed all data pertaining to all aspects of the department’s operations including but not limited to fee projections and tracking as well as inventory/pipeline management.
•Coordinated the work flow for a group of 25 clerks charged with daily operational tasks by designating specific tasks and motivating maximum performance.
•Installed and set up reports and developed work flow procedures for conversion to a new computer system.
EDUCATION
• Southern New Hampshire University
BS in Business Administration (Accounting Concentration)-Pending Completion
• Northern Essex Community College
Associate in Arts-General Studies
Graduated with Honors
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