Sales Customer Service

Summary

Skills

Experience

THOMAS LANDIS

***** ***** *****, ******** ****, MD 21042 C: 410-***-**** https://www.linkedin.com/in/thomas-landis-67104415 Experienced customer service and sales representative, with 20 plus years of developing customer relationships, managing customer expectations, and rapidly responding to customer requirements. Demonstrated managerial experience in multiple industries, with the ability to problem solve and delegate duties to staff. Client-focused

Results-oriented

Computer proficient

Excellent multi-tasker

Time management

Effective team player

Strong communication skills

Organized

Sales/Service Representative Jan 2015 to May 2018

Cintas First Aid and Safety - Jessup, MD

Serviced over 200 businesses within assigned sales area which included Washington, D.C. as well as Baltimore, MD. Provided first aid and safety products to customers including defibrillators, eye protection stations, and personal protective equipment. Maintained customer's first aid cabinets by disinfecting for blood borne pathogens, restocking first aid products as needed, and assuring OSHA compliance. Kept corporate vehicle maintenance up to date, utilized SMITH driving techniques to avoid accidents and infractions, and continued to promote a safe working environment.

Generated new business by utilizing personal and professional sales techniques, cold prospecting, and the use of cross selling applications. Consistently exceeded monthly sales goals by continually growing client base and upselling products to existing customers.

Licensed Insurance Producer Oct 2012 to Dec 2014

Stephanie Murtagh - State Farm Insurance Agent - Ellicott City, MD Consistently produced over $14,000 in new business sales monthly through use of personal sales techniques, refined customer service skills, and diligent work ethic. Utilized knowledge of various types of insurance policies to include property, casualty, life, and health insurance lines in order to provide the customer the best the company had to offer.

Managed existing client policies to foster business retention as well as ensuring the best coverage for those customers.

Processed claims and made changes to existing policies in response to customer's requests by using multiple State Farm applications. Education and Training

Activities and Honors

Floor Lead/ Management Contract Jul 2011 to Nov 2011 Federal Emergency Management Agency - Winchester, VA Processed disaster claims in call center, adhering to FEMA regulations and continually providing empathy to those in need.

Received promotion to management within first two weeks of employment, after completing on boarding training for entry level position. Performed quality control of employees in order to maintain required consistency in the processing of claims, following FEMA standards. Implemented new and improved methods of performing the required tasks, staying within government guidelines and collaborating with FEMA management. Fine Dining Server Oct 2009 to May 2011

Aldo's Ristorante Italiano - Baltimore, MD

Provided highest level of customer service to patrons of fine dining establishment, maintaining appearance and professionalism that the position required Retained knowledge of extensive wine list with the ability to suggest and pair wines with food.

Organized and facilitated large groups to include political fund raisers, pharmaceutical dinners, anniversaries, and holidays. Ensured satisfaction of all customers in order to retain their business and to promote the restaurant's name.

English Major

West Virginia University - Morgantown, WV

Attended two years at major university, studying general and specific class work as an English Major.

Insurance

Enterprise Training School - Towson, MD

Passed all state required examinations to become fully licensed in Property and Casualty, and Life and Health insurance for the state of Maryland Cintas - Awarded Pinnacle Club achievement 3 separate times during tenure Cintas - Awarded Achiever's Club one time during tenure.

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