Javier Ramirez

***** ******* ** *******, ** *****

713-***-****

ac59xp@r.postjobfree.com

ac59xp@r.postjobfree.com

Dear Hiring Manager,

Customer Service is a key element in running and maintaining a successful business. The service a Customer Representative provides is one of the main reasons that customers return to your business. Customer loyalty is always impacted when you employ the correct individual with the necessary skills to represent your company. With more than 15+ years mid to upper level experience in the industry of Business Administration / Customer Service, 10+ years as a Human Resources Representative, and 3 years of FMLA experience I would bring focus on quality assurance and awareness to your department’s development. Furthermore, I work well with others but with the ability to work with no supervision, if necessary. By you providing me with the opportunity to become a part of your organization, you will be guaranteed overall satisfaction of service to your customers who will approach with a one call resolution mentality.

I can be reached at the contact number provided, or by email below to arrange an interview at a convenient time for you.

Thank you in advance for your time and consideration. Sincerely,

Javier Ramirez

713-***-****

ac59xp@r.postjobfree.com

ac59xp@r.postjobfree.com

Javier Ramirez

15010 Tramore Dr, Houston, TX 77083 • 713-***-**** • ac59xp@r.postjobfree.com • ac59xp@r.postjobfree.com

Seeking a position in which my customer service experience and creativity will be best utilized.

Summary of Qualifications

• More than 15 years of Business Administrative/ Customer Service experience.

• More than 3 years of FMLA experience.

• Knowledge administration of LOA and FMLA pertaining to policies, procedures, report generation and analysis.

• Proficient with Oracle PeopleSoft, Kronos, and other HRMS programs.

• Strong organization,administrative, data management, and communication skills.

• Analytical and problem solving skills and attention to detail.

• Knowledge of benefits packages and retirement options.

• Expert in Kronos Workforce Timekeeper, and Payroll Management.

• Self-motivated with outstanding time management.

• Innovative and effective HR management techniques.

• Understanding of labor regulations and legal codes.

• Bi-lingual (Spanish).

PROFESSIONAL EXPERIENCE

UT MD Anderson Cancer Center, Houston, TX 6/16/2015 – 6/28/2018

HR Leave Center (FMLA) / Human Resources Assistant

• Return from Leave Reporting & Data Entry - Provided standard leave accrual and utilization system tracking and reporting to include weekly productivity. Created ad-hoc reports as assigned using PeopleSoft, Kronos, and Time & Attendance system. Produced compliance and metric reports to track deadlines associated with regulated leave. Ran daily PeopleSoft Audits and Queries as needed.

• Leave of Absence (LOA) - administered the process of FML, LOAs and PLAs in PeopleSoft and Kronos.

• Filing & Imaging - Maintained documentation setup in system to include maintenance of drawers and profiles. Accurately filed paperwork/documentation received for returning to work in official leave file.

• Compliance & Standards - Ensured the appropriateness, confidentiality, and maintenance of all medical leave records according to institutional policies and State and Federal and regulations. Maintained compliance with Federal, State & UT regulations relating to timekeeping on leave record keeping.

• ADAAA & Unemployment Claims Reports and Processing - Ran tracking report daily and notified representatives to support tracking of ADA case deadlines. Monitored Equifax work list daily to ensure timely processing and response to unemployment claims and appeals. Updated case management system based on report output.

• Phones - Answered calls, which includes, but was not limited to, calls such as self/family cases, childbirth notifications, returns from leave and ADA. Assisted with all employees inquiries including initiation of cases and processing their time in Kronos.

• Special Projects - Worked on special projects in support of department objectives.

UT MD Anderson Cancer Center, Houston, TX 8/01/2010 – 6/15/2015 HR Service Center / HR Service Center Specialist

• Data Entry - Processed personnel actions (data entry-eJDUFs, New Hires, Benefits Enrollment Forms, TAP(Tuition Assistance) Applications, Kronos EKCR Corrections, Disciplinary Actions, and Badge System) for employees according to established processing deadlines.

• Liaison between Spanish speaking employees and the HR Service Center.

• Assist employees/retirees (both over the phone & walk-ins) with Benefits,Payroll/Kronos, TAP & Data Entry, Badging inquiries.

• Multi-tasked using applicant tracking, HR/Payroll, Word, PowerPoint, Excel, Kronos Software, PeopleSoft Software, Lotus Notes, Case Management, TAP System.

• Created weekly and monthly reports providing current supervisor evidence of productivity.

• Reviewed and update our data entry procedures as needed.

• Auditing – was often asked to audit work from co-workers to make sure was processed accordantly and train new/current employees when needed.

• Call Center – Served as a backup for the myHR department and answered incoming calls to assist with inquiries regarding Benefits, Badges, Vetting, Payroll, Recruitment, Education Center, Performance Evaluation System, Generalist and EEO functions and triage calls when needed.

UT MD Anderson Cancer Center, Houston, TX 3/17/2008 – 7/31/2010 HR Service Center / Senior Human Resources Service Center Technician

• Provided Problem solving to employee and retiree inquiries - Answered employee and retiree inquiries from myHR phone line and e-mail box. Assisted with inquiries regarding Benefits, Badges, Vetting, Payroll, Recruitment, Education Center, Performance Evaluation System, Generalist and EEO functions.

• Complete special projects adhering to deadlines - Submitted education verifications to Pre-Check and documented in PeopleSoft SME for the Education Center.

Family Care, Houston, TX 2003 – 3/16/2008

Member Services Senior Team Lead

• Provide excellent customer service to both physicians and customers.

• Supervised small group of member service representatives.

• Coordinate with other departments to resolve member and physician issues.

• Create up-to-date reports.

• Monitored/Audited Calls to enhance Rep’s Q&A Performance.

• Coached CRS with up-to-date services to meet the Company’s expectations.

• Trained new CRS with Knowledge of all aspects of operations.

Staff Mark, Houston, TX 1999 – 2003

Account Manager

• Consulted with business decision makers regarding their accounts and ways to consolidate their Telecommunication Expenses.

• Coordinated with other departments to resolve issues.

• Consistently meeting established productivity, schedule adherence, and quality standards.

EDUCATION

Robert E. Lee High School, Houston, TX

Keywords: Bi-lingual (Spanish), Customer Service, Interpersonal Skills, Communication Skills, Computers, Word, PowerPoint, Excel,

Kronos Software, PeopleSoft Software, Lotus Notes, RAP Software, Case Management, ImageNow

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