Assistant Customer Service

Melissa Heiden

Guilford, VT ***** 802-***-**** ***********@*****.*** https://www.linkedin.com/in/melissa-heiden-36474935/

PROFILE

Highly motivated with substantial years of experience in Customer Service, Financial Services and Administrative fields ■ Highly proficient with a multitude of Microsoft software and products ■ Self- starter who is able to work independently with strong abstract reasoning skills ■ Analytical mind with a keen eye for detail ■ Very adaptable and willing to learn.

PROFESSIONAL EXPERIENCE

SIT Study Abroad- University Relations Brattleboro, VT

University Relations Assistant September 2017 - June 2018

Worked closely with University Relations Managers to assist in department records, processes, and activities.

Responsible for accurate packaging and on-time delivery of marketing materials to daily study abroad fairs, conferences, and other recruiting events.

Maintained accurate inventory, kept stock of recruitment materials and supplies.

Served as point of contact with external vendors

Processed payment requests for study abroad fair registrations; billing requests for site visit participants, university relations and custom programs monthly credit card reconciliation and expense reporting.

Provide administrative support to the Director and Associate Director of University Relations.

Data-entry tasks and projects, such as conducting school research, to support the University Relations team.

SIT Study Abroad Brattleboro, VT

Admissions Assistant April 2015 – September 2017

Provided direct support to the Assistant Director of Admissions for Study Abroad

Worked closely with the Admissions team, and other units such as Student Health, Student Accounts, the office of the Registrar, and program staff to support all functions and initiatives within enrollment management.

Established and maintained accurate prospective student, applicant and parent data using system programs such as Ellucian's Colleague and Salesforce-CRM.

Supported Admissions Counselors to develop the whole student experience while assisting in case management activities.

In my portfolio I supported: North Africa and the Middle East, Asia and the Pacific and all IHP/Comparative programs to over 1000+ students.

SIT Study Abroad Brattleboro, VT

Administrative Assistant December 2010 – April 2015

Provided direct support to the Director of Admissions for Study Abroad as well as an Assistant Director.

Supported 6 Admissions Counselors with the processing of admissions applications and all matters relating to the creation and maintenance of admissions dossiers.

In my portfolio, I supported: Latin America, Asia and the Pacific and IHP/Comparative programs to over 1000+ students.

Provided administrative support in the areas of reception/switchboard, document management, and data entry.

Provided support to the Financial Aid & Scholarship Coordinator with data entry of Financial Aid documents.

Windham Regional Commission Brattleboro, VT

Temporary Office Manager March 2010 to September 2010

Provided clerical support to the Executive & Associate Directors and 7 other staff members.

Coordinated board and committee meetings, including schedules and information preparation and distribution.

Provided transcription of board meeting minutes.

High production word processing.

Database management

American General Financial Services Pensacola, FL

Customer Account Specialist October 2000 to August 2007

Provided excellent customer service and support for the Greater Pensacola, FL area.

Extended and processed personal/commercial loans, mortgages and lines of credit.

Marketed all branch products and services to individuals and local businesses.

FORMAL EDUCATION

Greenfield Community College Greenfield, MA

Graphic Design 1994-1996

Frontier Regional High School South Deerfield, MA High School Diploma 1994

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