Manager Quality Assurance

PETRONILO VAL D. MENDOZA

Mobile: 63-943-***-**** / 63-995-***-**** URL: https://www.linkedin.com/in/bongmendoza/ Email: ****.*******@*****.***

Quality Assurance Manager with strong track record in quality management, project management and business analysis seeking to drive company growth through the implementation of robust business- process improvements

• Proven history in leading the development and implementation of quality assurance processes for both established and start-up quality assurance teams

• Expert knowledge of quality assurance activities including audits, recommending and implementing corrective actions, providing accurate documentation of statistical reports, and ensuring overall compliance C O R E C O M P E T E N C I E S

Quality Assurance Management

Quality Assurance Testing for Websites,

Banking and Finance Systems

- Functional (Manual & Selenium)

- Regression (Manual & Selenium)

- Integration (Manual, Command Line J-Unit

& Selenium)

- Performance (Manual & Load Runner)

Corrective / Preventive Actions

Organizational Change Management

Organizational Training

Business Process Mapping

Regulatory Compliance

GMC Certified (IT Mail House)

Project Management Tools such as JIRA,

SharePoint, Test Link, Test NG, Trac &

Redmine and HP Quality Center

Oracle / SQL Query

Lotus Notes Administration & Maintenance

Design, Install & Maintain Network Schema

Strong knowledge of Win2000, WinXP, Win7

operating systems; Windows NT & 2000

Server

Managed rollout of Front End Bank Teller

Systems

PABX System Troubleshooting and PC

hardware assembly

E X P E R I E N C E

SKUBBS PHILIPPINES, ALABANG 08/17 to 01/18

Project Delivery Manager

• Delivery Management

• Defect Management

• Project Documentation

• Project Reports

• Daily Stand-ups

• Team Lead Meetings

• Client Project Meetings

• Client Support

• Review Team Reports

• Meeting with Stake Holders

INDEPENDENT CONSULTANT 10/16 to 07/17

• Perform Test Management

• Defect Management

• Test Documentation

• Test Reports

• Daily Stand-ups

• Review Team Reports

• Meeting with Stake Holders

STEFANINI INC. (JD Account), Makati, Metro Manila

PMO Manager 02/16 to 09/16

• Management of the Quality Assurance, Incident Controller, Knowledge Specialist and Fix or Shift (Global Group)

• Development and improvement of processes, guidelines, and policies for Global operations

• Host project meetings with stakeholders and Regional Sections

• Deliver weekly status reports on overall Quality performance of the Account

• Develop New Tools for Measuring Metrics of Service Delivery Groups and Reporting Tools

• Work with all internal and external stakeholders to resolve any Urgent or High issues or incidents

• Responsible for ensuring meeting SLA deliverable to Client

• Review Key Performance Index Reviews with PMO Team FUJI XEROX DOCUMENT MANAGEMENT SOLUTIONS (FXDMS), Taguig, Metro Manila Unit Manager 09/13 to 9/15

• Management of the Software Quality Assurance Team & Documents Team

• Development and improvement of processes, guidelines, and policies for Asia-Pacific

• Host project meetings with stakeholders and FXDMS Australian Team

• Deliver weekly status reports on overall quality assurance performance at the planning, implementation and post-implementation stages of quality assurance projects

• Translate client feedback into service features and enhancements

• Work with all internal and external stakeholders to resolve any IT issues or incidents

• Responsible for project scheduling, project costing and budget monitoring

• Perform Key Performance Index Reviews with Quality Assurance Team INDEPENDENT CONSULTANT 10/12 to 08/13

• Performed IT network and system implementations. Clients included JP Montilla, Via Navarro, Team Learning & Associates

SEMA GROUP PHILIPPINES, Metro Manila

Quality Assurance Manager 11/11 to 06/12

• Member of the pioneer management team for the Philippines

• Served as the project manager for the successful build-out of the Manila office

• Managed a team of eight (8) quality assurance, business process and ITA analysts

• Institutionalized the company-wide quality assurance testing platform for IT Mail house

• Responsible for the over-all development and implementation of quality assurance processes, guidelines and policies for the Manila office

• Led project meetings with stakeholders and cross-functional SEMA team SALMAT INC, Bonifacio, Metro Manila

Senior Quality Assurance Systems Analyst 01/11 to 11/11

• Pioneered quality assurance best practices and methodologies

• Built and implemented the company-wide quality assurance platform for manual performance testing US AUTO PARTS, Mandaluyong, Metro Manila

Quality Assurance Team Lead 08/08 to 10/10

• Responsible for the development and improvement of quality assurance processes, guidelines, and policies

• Translated client feedback into service features and enhancements

• Worked with all internal stakeholders to resolve any IT issues or incidents

• Monitored deliverables and identified delays and alternative solutions to keep the project on schedule

• Identified task and role redundancies to mitigate headcount planning and organizational restructuring issues

ACCENTURE PHILIPPINES, Taguig, Metro Manila

Quality Assurance Team Lead 08/07 to 04/08

• Monitor and managed a team of seven (7) quality assurance analysts

• Responsible for the learning and development curriculum for all newly-hired quality assurance resources

• Ensured increased performance of the quality assurance team through tight planning and delivery of actionable real-time metrics

SYSTEMS ADMINISTRATION AND SUPPORT EXPERIENCE

• Provided company-wide technical (1St, 2nd and 3rd Level) support

• Maintained, upgraded and monitored network, servers and front-end operations

• Assessed and procured computers and related network peripherals

• Coordinated with third party suppliers and ISP providers

• Created training material and provided end-user training for system implementations TEAM LEARNING ASSOCIATES, Consultant 01/07 to 09/08 GALILEO LLC PHILIPPINES, Technical Support Administrator 03/06 to 07/06 CONVERGYS, Technical Support Administrator 11/04 to 03/06 STRATEGYTEL, Systems Administrator 01/04 to 11/04

JARDINE SCHINDLER PHILIPPINES, IT Administrator 02/01 to 02/03 OFFICE OF THE PRESIDENT - PCFPP, Malacanang, Metro Manila Project Evaluation Officer 07/00 to 01/01

• Member of the Bidding Committee for the Integrated Project Monitoring System (I-PMS) of the OP-PCFPP

& OP-CCPSP Joint Project

• Systems Administrator for IBM-Firewall, Unix-OS, Oracle RDBMS & Cisco Network System

• Member of the Project Team for the Redevelopment and Reconfiguration of the current MIS to I-PMS both Hardware & Software

• Implementation Team Member for conducting the training of current and new users

• Evaluation Officer for new hardware & software (PC & Mid-range) FAR EAST BANK & TRUST COMPANY, Intramuros, Metro Manila Systems Analyst IV 07/95 to 11/99

• Handled data gathering for concept papers and/or project proposals for the development of new application system/s or enhancements to existing systems

• Developed systems specification for new/enhanced application systems and ensured compliance to specified user requirements and established protocols

• Conducted User Acceptance Tests (UAT), Integration Tests and Controlled parallel and live-parallel testing on new/enhanced applications systems;

• Prepared user manuals and procedural guidelines for new application systems across the banking system

• Supported the opening of at least Fifty (50) New Commercial, Savings or Convenience Banking Centers across the National Capital Region

• Ensured on-target annual budgeting and maintenance of old and new systems, computer equipment and peripherals for the FEBTC Banking Units

E D U C A T I O N

De La Salle University, College of St. Benilde, Taft, Metro Manila Bachelor of Science in Business Administration, Major in Computer Application, October 1994

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