Chanelle Woodward

ac59vq@r.postjobfree.com

717-***-****

PROFESSIONAL SUMMARY

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

skills

MS Word, Excel, Data Entry, Administrative, Customer Service, Filing, Scanning, Faxing, Outlook, Internet, PowerPoint

Experience

N. N. N.

Break in Employment: Seeking Employment

United States Postal Service, Baton Rouge, LA & Harrisburg, PA August 2014 – April 2017

PSE Mail Processing Clerk/Mail Handler Assistant

●Running mail daily through a machine that separates each piece according to a specific zip code. Sorting mail into the correct bins for the mailman according to zip codes and states. Stacking the mail on the correct cart to either be processed by another department or to go out on the dock for delivery.

●Long hours standing, sitting, pulling, twisting, turning, and bending. Checking inventory numbers against actual numbers going out to make sure that they match up and locating the “damaged/misplaced” items and sending them to the correct departments.

●Making sure to check for and avoid all safety hazards.

●Shipping and receiving – unload/load trailers and place product in the proper area(s)

●Sorting and carrying mail according to zip codes. Processing mail through a machine that scans the zip code and sends it to the correct department. Manually opening mail and matching the zip codes with corresponding numbers/letters to provide to the intended department for further processing. Stacking and pulling mail to the correct areas.

●Matching barcode batch number with individual items or packages to make sure that the correct content is being shipped and making sure that they are being directed to the right dock door for shipment.

●Using the appropriate containers/boxes the accommodate the size of the packages.

Rose International, American Red Cross, Harrisburg, PA June 2014 – August 2014

Administrative Assistant (Contract)

●Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion

●Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence

●Organized files, developed spreadsheets, faxed reports and scanned documents

●Properly routed agreements, contracts and invoices through the signature process

●Researched and resolved billing and invoice problems

Comcast, Harrisburg, PA May 2012 – August 2013

Customer Account Executive

●Take inbound and sometimes make outbound calls to customers concerning their account, did video troubleshooting and also, billing agent. This job entailed giving a detailed breakdown of their bill(s), making adjustments (within policy guidelines), and doing extensive research on a customer’s account as well, restarts on delinquent accounts and taken past due payments

Ryla, Kennesaw, GA March 2010 – July 2012

Customer Service Representative Supervisor/Customer Service Representative Team Lead

●Listen to my team’s calls and also to analyze and assess them, schedule weekly team meetings and also individual meetings. Entered in and corrected agents time, took supervisor escalation calls. As a supervisor, bi-weekly meeting with other supervisors discussing how to make it a better work environment, how to make our teams more productive, and discussing any concerns that we may have had

●Answer phone calls in regards to Long Term Care Insurance, maintain necessary paperwork (ex. filing alphabetically, copying, and sending out the proper documents needed to provide service/correct information), and keeping information confidential. A phone call can consist of; a customer asking questions about how much the service is, explaining exactly what Long Term Care Insurance is, helping the customer identify if the services fits their budget/lifestyle, explaining the benefits that are included in the plan, and/or doing call backs to check-up on the prospective customer

Yes Solutions, Harrisburg, PA June 2006 - November 2009

Administrative Representative/ Customer Service

●Provide administrative support to the company by receiving visitors and telephone calls ascertaining the nature of inquiries and directing the caller to appropriate staff. Surpass the department average of 100 collection calls per day Exceeded objectives on controlling delinquency on past due accounts. Prepared reports and summaries for review by supervisor. Received and filed correspondence, records, and reports and maintain copies of policies, directives and files changes. Assembled and summarized data by compiling/reviewing data from a variety of sources such as: computer listings, files, and other reports on effectiveness, production, cost, documentation status, utilization, correctness and completion. Handled inbound/outbound calls and written correspondence

●Analyzed billing questions, responsible for making necessary changes to invoices, and placing orders

●Contacted appropriate personnel to ensure corrective action was taken to correct errors encountered

●Read and reviewed directives to keep abreast of new, revised or amended procedures for the preparation and processing of correspondence, filing and mail procedures. Maintained records assuring actions were completed in a timely manner

●Composes correspondence on administrative support or clerical functions of the office by using facts given by the supervisor and available references. Composed routine correspondence as outlined in regulations and procedures or specifically requested by the supervisor, from rough draft, notes or oral instructions, types correspondence, forms and reports. Counseled clients and used tools to help avoid repossession of vehicles

Education

Harrisburg High School, Harrisburg, PA

(Diploma Received)

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