DAVID A. DABDOUB, MSCPM, PMP

**S*** Rachael Court, Willowbrook, IL 60527 H: 630-***-**** C: 312-***-**** ac59u4@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/in/davidadabdoubpmp

PROFESSIONAL SUMMARY

A certified management professional with 20 plus years of both start-up and Fortune 100 experience and proven successes in managing very large, multi-year programs in the insurance, financial, telecommunications, engineering and healthcare industries, and in identifying, proposing and implementing innovative technologies. Accomplished leader with extensive experience in business integration and technology solutions using strong operations, systems integration, project management, process management, information technology, business improvement and human resource management skills with a focus on customer satisfaction. Responsible for projects ranging from $16B for Shell, to investor-funded startup projects, Avreo, with budgets of $2M and responsible for P&L statements, and employee staffs as large as 251 professionals. Led collaborative cross-functional teams across multiple geographic locations. Traveled internationally while managing global programs. Consistently achieved and exceeded assigned P&L and revenue growth targets and goals including an Operating Asset Effectiveness (OAE-II) of 85% for Energizer’s manufacturing plants worldwide. Managed portfolios of 250+ projects. Managed new product development with team members from branding, marketing, packaging, engineering and sales. Built 5 Disaster Recovery Systems/ Business Continuity Management (DRS/BCM) plans. Built 3 entire Data Centers. Experienced with mergers, acquisitions and divestitures.

SKILLS

Infrastructure Project Life Cycle (IPLC)

System Development Life Cycle (SDLC)

Agile/Scrum, Waterfall Methodologies

Project Management Coaching and Mentorship

Project - Program and Portfolio Management

Enterprise and Global Program Management

Excellent problem-solving abilities

Project Financial and Cost Benefit Analysis

ITIL and Lean Six Sigma Certifications

Project Management Office (PMO) creation

Disaster Recovery/Business Continuity Management

MS Azure and Amazon AWS Cloud Migrations

Vendor Management (RFI, RFP, RFQ) and Qualifying

Business / Process Re-engineering

Cyber Security – NIST, COBIT, ISO27k standards

Excellent Risk Management/Mitigation Skills

Excellent C-suite Presentation Skills

Excellent Original Thought and Innovation

WORK HISTORY

Sr. IT Project Manager, 01/2018 to 06/2018 – (operating in the role of Consulting Trusted Advisor)

Veritas Document Solutions (an RR Donnelley Co.) – Buffalo Grove, IL

The President and Vice President engaged me in order to take the company private, with a buy-out and separation from the parent company that required the following:

Complete access to the data center to inventory every server, storage device (SAN, NAS, Deskside) Databases, Load Balancer, all Network components including switches, routers, entire fibre fabric, muxes/demuxes, amplifiers, etc. I also inventoried every software license for both server operating system and all applications resident on servers (i.e., monitoring performance and security, etc.) and clients (laptops, desktops) including all individual productivity software applications (MS Office, Google Suite, etc.) As well, I collected, segregated and reviewed every Service/Help Desk ticket for selection of a Managed Services Provider (MSP). All of this was in preparation to migrating all IT and Service/Help Desk Services away from parent company and to both a Cloud-hosting vendor and a MSP for those services not on the cloud.

I wrote a comprehensive RFP (Request for Proposal) for distribution to 7 cloud-hosting vendors, including Amazon (AWS), MS Azure, Google, IBM (SoftLayer), as well as CDW and 2 other smaller vendors.

In order to make the best possible objective selection, I developed an extensive spreadsheet that compared the current parent company hosted services to each of the cloud vendors comparing a cafeteria selection of managed services. I extended this out for 5 years to get a TCO (Total Cost of Ownership). This provided criteria for cost comparison, but I also wanted to have an objective selection based on other equally important considerations, such as encryption of data both in flight and at rest for security since we work with PHI, PII and PCI data on a daily basis. I developed a comprehensive decision matrix that allowed for weighting of each criterion.

The second selection was for a Managed Services Provider for services, such as Help Desk/Deskside Support that were not covered by the Cloud Hosting Provider.

Following this, I wrote a Transition Services Agreement (TSA), so that we could legally engage the parent company to continue to provide all IT services until the cloud migration and the MSP onboarding was completed.

After this project I was asked to form a PMO (Project Management Office). I then proceeded to develop all the processes, procedures, templates, artifacts, and trained the BA’s (Business Analysts) in requirements gathering and project definition.

I have now on-boarded two new clients, Athene Annuity and Life and Prudential Financial using the new PMO processes.

Following that, I had interviewed 14 project managers and hired 2, providing them with coaching and guidance with the goal of achieving repeatable successes.

I have now been asked to train the development Team in the use of the Agile Development methodology for the Prudential Financial Project of 18 month duration with 5 deliverables/go live dates.

In the role as a Trusted Advisor, I am pulled into business meetings to provide my expert consultant viewpoint and assessment for decisions and direction.

Over the years, my byline has become, “I help enable companies to achieve their maximum potential”.

Disaster Recovery and Business Continuity Program Manager, 06/2016 to 03/2017 - Consultant

Outerwall / Redbox (Apollo Global Management) – Oakbrook Terrace, IL

Implement VMware ESXi hosts, NSX virtual networking security software, along with Palo Alto smart firewalls. Use Layer 2 Adjacency for networking/firewalls that will allow for dual active systems, with identical IP addresses for secondary DR system.

Achieve High Availability for all servers so that failure of any server will immediately be picked up by the duplicate server at

the DR data center. Due to a distance of only 10 miles between data centers, affording only .5 milliseconds of signal

transmission latency, achieve synchronous writing of all customer transactions to duplicate databases.

Terminate contract and decommission hosted data center that did not provide adequate DR and BC services.

Managed the rebranding and right-sizing of contracts for all security tools and applications and deployed upgrades on new servers in the Redbox data center after separation from Outerwall (Seattle) and acquisition by Apollo Global Management. This included Arcsight, Tripwire, Firemon, Qualys, TrendMicro, Splunk, Beyond Trust, replacement of Juniper internal and CheckPoint perimeter firewalls with Palo Alto smart firewalls for internal and perimeter monitoring. I worked with Legal, the Application Vendors and IT to build and deploy the virtual servers and install/test the upgraded Security Applications.

Managed the process to renew contracts with existing providers, such as Tech Mahindra (TechM) and the RFI/RFQ/RFP process to select a new MSSP (Managed Security Service Provider) Digital Hands with AT&T. Worked with Legal to structure contract, Finance for approval of budgeted funds and Purchasing to release P.O. Managed the on-boarding, training and integration of our Incident Management, Trouble Ticket tracking system and wireless alerts for Security Breaches.

I authored white papers entitled, “A Guide for the Incident Response Team in the Proper Handling of Malware”, “Encrypting and Password Protecting Files”, “Secure Printing”, “Securing the Web Browser” (for Internet Explorer, Chrome and Firefox – we didn’t use iOS) and developed a “Cryptographic Key Generation and Management Process” that allowed for termination of an expensive contract with Venafi, the prior Key service provider. I also authored monthly “InfoSec Insights” flyers distributed via email to all employees and posted on bulletin boards on each floor.

Senior Program Manager, 12/2015 to 01/2016 - Consultant

LaunchPoint-Ajilitee Corp. – Itasca, IL

Provider Recovery/Claims and Cost Containment Project for Blue Cross Blue Shield of Tennessee, in Chattanooga. This

two-month “evaluation/discovery” Proposal Generation project justified a longer term (1yr.) Implementation Project to be initiated in July, 2016, with the new fiscal budget and after socializing the recommended reorganization.

I managed a Team of subject matter experts that converged in Chattanooga weekly, from Seattle, Oklahoma, Maryland and Chicago, flying in on Sun evenings and back home on Thu evenings.

My contributions were in developing a SOW, Scope, Project Schedule, Scheduling Meetings, Compiling all notes and recordings, capturing process flows/developing more streamlined processes, tracking/controlling travel expenses and creating the PPT

slide decks with Team collaboration.

Senior Program Manager, Enterprise Shared Services (ESS) - 06/2014 to 08/2015 - Consultant

Walgreen Co. – Lincolnshire, IL

Managed the largest individual Infrastructure Projects – including a Win10 upgrade as part of an Office 365 migration and Walgreens' first deployment to the cloud. For the cloud deployment, performed a comprehensive RFI, RFP, RFQ selection

process and built 3 environments (Dev, Test and Prod) on the MS Azure Cloud. PHI and PII data ensured that Legal, Data Governance, Security and Disaster Recovery resources on the Team reviewed every decision. Used OAM (Oracle Access Manager) residing within the datacenters, which communicated with NetIQ Identity Manager on the Webservers to provide a pass-thru proxy allowing for authentication within the secure Walgreens network before end users could access the cloud environment. All authentication, and all data was encrypted in transit and at rest, including within the databases, using SQL TDE (Transparent Data Encryption), a native encryption that does not impact performance.

Managed the internal IT Transformation Program for the merger of Walgreens with Alliance Boots. This included the identification

of common stack applications per department, plus MS Outlook email, Active Directory, MS Office 365, SharePoint, etc. The program

also revamped how IT interacted with the Business to ensure a closer alliance with openness, transparency and budgeting for IT

capacity planning based on forecasting of Annual Project Portfolios.

Managed the "One Walgreens" Program with quarterly releases for new applications and upgrades to existing applications to

all 8800 stores nationwide. (15-20 Projects per Release.) Concurrently managed the "Loyalty - Balance Rewards" Program.

(5-10 Projects per quarterly Release.) Deployed Automated Guided Vehicles at 5 warehouses.

Managed the deployment of EPIC and EMR (Electronic Medical Records) to 8800 stores across the nation, accessed by 70K providers

and with an average of 125K transactions per day.

Senior Program Manager, 08/2013 to 04/2014 - Consultant

The Northern Trust – Chicago, IL

Built and tested a Disaster Recovery System/Business Continuity Management plan (DRS/BCM.) Procured, built and configured

a duplicate Mainframe Computing System at a Secondary Datacenter and successfully failed it over and back with no issues.

Managed an IBM Team of 6/ Northern Trust staff of 31, to configure and deploy IBM's GDPS/GM (Globally Dispersed Parallel Sysplex/Global Mirror) to write all transactions to duplicate LPARs on the new Secondary Mainframe. Workstreams included, Procurement of Second Mainframe, Deployment of GDPS, and Development of a Business Continuity Management (BCM) plan.

Senior Program Manager, 02/2009 to 07/2013 – 1 year Consultant – 3.5 years as FTE

Blue Cross Blue Shield Association – Chicago, IL

Managed the Mainframe Migration project at BCBSA, while reporting directly to the Office of the CIO, Doug Porter. Received an

award and certificate of achievement for this highly successful project. This migration was from the Axciom Datacenter in Downers Grove, IL to Companion Data Services Datacenter in Columbia, SC.

Managed the first cloud migration for BCBSA (Blue Cross Blue Shield Association is the Governing Body for all the Blues Plans nationwide) selecting Amazon AWS over MS Azure, Google, IBM SoftLayer, Rackspace and 2 smaller cloud hosting vendors.

Managed approximately 200-300 Enterprise-level Projects and Programs that included both Infrastructure and Applications Development components and provided Project Management support for all Human Resource (HR) projects, which included not only

IT/HR related projects, but also such things as organizing a Walkathon or a Health Fair and tracking training schedules for HIPAA, Security, Ethics, Diversity, and including drawing floor plans in Visio for periodic Health Fair layouts/arrangements, etc.

Managed a Windows XP upgrade to Win7 for all employee’s desktops and laptops.

Built 2 Disaster Recovery Systems (DRS) and Business Continuity Management (BCM) plans, one for the Federal Employee Plan in Columbia, SC at CDS Datacenter and one for BCBS Association in Shelbyville, KY at NGS Datacenter.

Managed the multi-year, Business Protection Services, Server Hardening and Remediation Project for 468 Windows Linux Servers.

Managed the POC’s to select a higher performing database as necessary to form a new company, BHI (Blue Health Intelligence). First performed an RFI process and selected Netezza and Vertica to compare performance in POCs, then did an RFP, and RFQ process,

which selected Vertica. Migrated a 50 Petabyte database from DB2 to Vertica, as an enabler for BHI, with great success.

Managed the Unisys Stealth pilot and implementation projects. Stealth, initially developed for the DOD, encrypts all data

in flight and at rest with almost negligible application performance degradation.

Managed the Network Segmentation Project to isolate the HIPAA defined “Clearing House” BlueExchange (handles PHI transactions between all Blues Plans) and the Enterprise Data Warehouse, behind 5 concentric firewalls (Cisco ASA Next-Gen) with other firewall segments protecting assets of decreasing value and risk. (BCBSA’s Data Warehouse contains PHI, PII and even PCI data for 1/3 of the U.S. population, approximately 110 Million citizens, so security is of the utmost importance!)

Senior Program Manager, 09/2008 to 02/2009 - Consultant

Bank of America Corporation – Chicago, IL

Merged the IT and Business Applications of Country Wide Financial Corporation into Bank of America, including 7 Datacenters and 13 Server Closets. Required a close alliance with Business Units to identify critical applications, migrate them in priority order based on SLA’s and to provide training for BAC staff. Managed a Team of 12 Project Managers, for this program, with only one in Chicago.

Senior Project Manager, 02/2008 to 08/2008 - Consultant

QBE Regional Insurance – Madison, WI

Managed projects for multiple Insurance Lines of Business.

Senior Program Manager, 02/2007 to 11/2007 - Consultant

WEA Trust – Madison, WI

2nd Gen Enterprise Computing Upgrade Program – upgraded all hardware and all applications for the Enterprise (migrated from mainframe AS400s to IBM x86 Wintel blade distributed processing.)

Senior Project Manager, 09/2006 to 01/2007 - Consultant

American Family Insurance – Madison, WI

Managed projects for various Insurance Lines of Business.

Senior Project Manager, 01/2006 to 07/2006 - Consultant

AT&T – St. Louis, MO

Managed the development of the On-line Order Management System (OMS) for Residential, Business and Commercial

Accounts, and the “Lightspeed” project, the first deployment of Fiber to the Premises (FTTP.)

Global Program Manager, 01/2005 to 01/2006 - Consultant

Energizer Battery Company – Cleveland, OH

LEAP Program - global travel to achieve 85% Operating Asset Effectiveness (OAE-II) for all of Energizer's plants worldwide.

Managed a portfolio of 250+ projects in the Labor, Equipment and Asset Productivity (LEAP) Program, surpassing goal of 85%

Operating Asset Effectiveness (OAE-II) in all plants in China, Singapore, Philippines, Switzerland, France, MO, NC, and Texas.

Worked with HR and American College Testing (ACT) to develop skills testing and annual performance reviews as I transitioned all

Manufacturing Plants from periodic COLA (Cost of Living) salary increases to Pay-for-Performance.

Stood with the Plant Manager and the HR Manager and addressed the entire Plant population to explain why we were moving to

24/7 operations with 3 shifts.

Implemented enhanced job training so all operators could maintain equipment and provided training in root cause analysis using

Pareto Analysis and Fish Bone Diagrams. Trained operators in use of Six Sigma to remove 7 forms of waste.

Used time and motion studies to identify the most efficient set of steps for each operator along the line and videotaped to train all operators.

Implemented SAP modules: Svc & Asset Mgt., SEM, SCM, SCPM, PLM, and TEM for Energizer’s Manufacturing Plants.

Implemented a Vendor Qualifying and Management system with a formalized RFI/RFP/RFQ process.

Implemented Automated Guided Vehicles for materials and final products throughout manufacturing plants and warehouses.

Senior Project Manager, 07/2004 to 01/2005 - Consultant

Energizer Battery Company – Chesterfield, MO

Developed a Project Management process for the Marketing Department.

Engineered and designed a new battery charger. See World Intellectual Property Organization (WIPO) link to patent: http://www.wipo.int/patentscope/search/en/WO2006113079 . I jointly own the patent for this battery charger with Energizer.

Senior Project Manager, 11/2003 to 06/2004 - Consultant

SBC (Southwestern Bell Communications) – St. Louis, MO

Managed the development of the eRepair Network Customer Service Center (NCSC) "Create/Update Ticket" for SBC Services.

Senior Project Manager, 10/2002 to 10/2003 – Full Time Employee

Medstrat Inc. (Orthopaedic Imaging) – Chicago, IL

Installed musculoskeletal/Orthopaedic imaging systems across the country (Florida, Manhattan Island, San Diego, Washington State)

and as Professional Services Manager, supervised a Team of 6 installers, 3 dispatchers, and 4 application developers.

Deployed a suite of applications which included Medstrat OrthoView, Cedara Viewer, EPIC for access to patient Electronic Medical Records and interfaced with all other existing imaging systems in the enterprise, including MRI, CT, Ultrasound, etc.

Director - Program Management Office (Bank Vice President), 04/2001 to 03/2002 – Full Time Employee

Hibernia National Bank – New Orleans, LA

Hibernia (now Capital One) was New Orleans longest established bank with branches in only Louisiana, Texas and Mississippi.

I formed the PMO to develop the web presence for the bank, and also built the Disaster Recovery System/Business Continuity Management (DRS/BCM) plan that failed-over successfully during Hurricane Katrina from New Orleans to Shreveport, LA in September 2005.

Developed a Guideline for Working with Vendors and Contractors – I authored a document to provide guidance in working with outside

vendors and contractors, which included standard documents, such as a non-disclosure agreement (NDA), request for information (RFI), request for proposal (RFP) and a request for quotation (RFQ), along with a comprehensive Decision Matrix for final selection.

Product Manager/Project Manager, 01/2000 to 02/2001 – Full Time Employee

AVREO Inc. (formerly Riptide Technologies) – New Orleans, LA

Avreo was an Internet startup company that developed and marketed the first web-based digital image and information systems for

the healthcare industry. Our software became the basis for all digital capture of medical diagnostic imaging for all modalities – MR,

CT, CR, Ultra-sound, PET, Nuclear Med, Fluoroscopy, etc. I was Product/Project Mgr., HR Director/Hiring Mgr., Patent Writer, etc.

Manager of CAE/CAD Technology Projects, 1988 to 1999 – Full Time Employee

Shell Deepwater Development Systems, Inc. – New Orleans, LA

Managed the deployment, integration and training for the Engineering Division, of the SAP R/3 PLM (Product Lifecycle Management) solution module including Planning & Maintaining Projects in SAP. Managed the Technology Evaluation & Selection Team (TEST).

Introduced CAD and retired 300 Drafting Boards; developed 22 CAE applications (CFD, SESAS, 3-D Seismic, & Engr. Model Animation.)

Assigned to Royal Dutch Shell Office in Den Haag (The Hague, Netherlands) and to Shell Centre London at various times during 1992 through 1994. Project Managed Global Programs, one with Hewlett-Packard and jointly with Cambridge University, another with Ricardo, PLC and 3 with Cambridge University specifically to develop 3-D Modelling, Computational Fluid Dynamics Modelling, and Shell Engineering Structural Analysis Software (SESAS).

Managed the build-out of Datacenters, MCCs and Control Rooms for Shell with specific knowledge of requirements for filtered, uninterruptible power using UPS, battery backups and diesel motor-generator sets, environmental consideration for temperature and humidity, Halon dump fire control systems, HEPA (High Efficiency Particulate Air) filters, the pros and cons of underfloor vs. overhead cable raceways, the theories behind hot/cold aisles, and comprehensive security.

EDUCATION

Corporate Leadership Certificate: Corporate Leadership, 2013

Lake Forest Graduate School of Management - Lake Forest, IL

Master of Science Certificate Program: Project Management, 1999

The George Washington University in conjunction with ESI International - Washington, DC

Bachelor of Science: Business Technology Management, 1986 (Minors in E.E. and C.S.)

University of New Orleans - New Orleans, LA

PMP (Project Manager Professional) Certificate: PMP Credential, 1999

The Project Management Institute (PMI) - Newtown Square, PA

(Link to PMI Credential Registry: https://certification.pmi.org/registry.aspx )

ITIL 2011 Foundation Certificate: Nov 16, 2015

AXELOS, Ltd. – London, UK

Lean Six Sigma Certificate: Mar, 2016

Chicago Deming Association, Chicago, IL

LANGUAGES

English – primary, native language. Have written and authored all manner of training documents, edited medical imaging

patent and copyright descriptions, and electrical engineering technical patent descriptions for Jones Day, legal firm, etc.

Spanish – speak, read and write – working proficiency.

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