Customer Service Medical

TEIDRA GREEN

*** ****** **, ********, ********* *0094 H: 504-***-**** C: 504-***-**** *********@*****.*** I am a skilled phlebotomist with 14 years experience in healthcare. Skilled in providing excellent customer service, high standards of culturally competent care for a wide variety of patients with diverse needs. I have strong leadership abilities and a number of years in the Supervisory and Management position. I am willing to relocate as I would be a great asset to a team. Supervisory experience

Good multitasker

Strong initiative

Strong team player

Strong written and verbal communication skills

Good judgment

Fast learner

General math skills

Computer proficient

Customer relationship building

Complaint resolution

Internet research

SENIOR PHLEBOTOMIST, 02/2013 to 01/2017

QUEST DIAGNOSTICS – 4770 I-1O SERVICE RD

Provided outstanding customer service.

Accurately read, understood, and carried out written instructions. Attended monthly safety meetings to ensure machine operation safety. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Performed multiple venipunctures and other lab procedures daily. Urinalysis

Glucose Tolerance Test

Drug Screens

Pain Management

Semen Analysis

Point of Care

Demonstrated ability to lead and motivate outstanding healthcare teams. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

SUPERVISOR, 05/2006 to 06/2012

TULANE CANCER CENTER – 150 S.LIBERTY ST

Demonstrated ability to lead and motivate outstanding healthcare teams. Entered patient, procedure and equipment into computer system. Led clinical team in delivering care services that promoted optimal resident health. Maintained a clean, healthy and safe environment

Explained procedures to patients to reduce anxieties and increase patient cooperation. Oriented and trained new staff on proper procedures and policies. LEAD PHLEBOTOMIST, 12/2002 to 08/2005

WEST JEFFERSON MEDICAL CENTER – 1101 MEDICAL CENTER BLVD Conducted venipuncture and other CT procedures.

Entered patient, procedure and equipment into computer system. Prepped and draped patients in a sterile fashion.

Operated cardiac imaging and monitoring equipment. Explained procedures to patients to reduce anxieties and increase patient cooperation. Provided outstanding customer service.

Accurately read, understood, and carried out written instructions. High School Diploma: 1990

L.W.HIGGINS HIGH SCHOOL - 7201 LAPALCO BLVD

While in High School, I was the spokesperson for my Homeroom class, Student Council President,Co- Capt of Majorettes and I was also part of the Softball and Volleyball teams. MEDICAL ASSISTING

EDUCATION

CERTIFICATIONS

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