NOC Technician
Resume:
JEFFREY A. MINOZZI
Henrico, Virginia 23231
ac59oq@r.postjobfree.com
https://www.linkedin.com/in/jeffminozzi/
SUMMARY
A technologically oriented and dedicated technical service professional with demonstrated experience in telecommunications, repair operations, help desk ticketing, customer service, troubleshooting, system analysis, and application, vendor, and report management. Proven aptitude in handling multiple customers and issues while ensuring consistent delivery of communication and customer service skills in a fast-paced and deadline-driven environment. A dependable and accomplished producer who provides high-quality, client-oriented service and consistently exceeds customer and management expectations.
TECHNICAL SKILLS
Microsoft Office Suite; 5ESS and DMS Switches; Mux; Router; DACS; Component-Level Repair; DMM; Signal Trace; O-Scope; MPLS; Remedy; VoIP; Hatteras; Netcool
EXPERIENCE
WINDSTREAM COMMUNICATIONS, Richmond, Virginia
NOC Technician II, 2011-2018
Completed T1-related repair issues within electronic ticketing system.
Verified issues, troubleshot causes, and coordinated reports.
Worked closely with field technicians and vendors to complete repairs.
Oversaw retesting to verify repairs, confirming with clients.
Worked independently overnight with a small group of technicians.
PAETEC COMMUNICATIONS, Richmond, Virginia
NOC Technician I, 2010-2011
Oversaw T1-related repair issues within electronic ticketing system.
Verified issues, troubleshot causes, and coordinated reports.
Collaborated with field technicians and vendors to complete repairs.
Spearheaded retesting to verify repairs, confirming with clients.
Led T1 department overnight as sole technician.
CAVALIER COMMUNICATIONS, INC., Richmond, Virginia
Voice and Data Trans Technician, 2003-2010
Spearheaded customer service and sales, taking calls from customers regarding issues and finding resolutions while looking for opportunities to upsell.
Repaired and serviced residential and small business phone issues.
Verified and troubleshot issues and completed repairs.
Worked in T1 repair group and serviced business customers, including taking calls, generating tickets, testing circuits, and troubleshooting/coordinating repairs.
Worked overnight independently as sole technician responsible for handling T1 department.
Performed monitoring and T1 surveillance, utilizing Netcool.
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