Customer Service Representative

JHOANNA CRAIG

*** ***** ***** * *** Cabalan, Olongapo City

Phone: 092********

Skype id: jhoannacraig08

CAREER OBJECTIVE:

To pursue a career using my acquired skills and training in a reputable Company that would offer career growth, greater challenges and personal development.

WORK EXPERIENCE:

Kidzooona Indoor Playground for kids ( AEON Fantasy Group)

MOD (Manager on Duty)

October 24, 2017- Present

Handles the customer service, security and some management concerns of the playground, oversee maintenance and overall safety procedures of the premise.

Teacher’s On call/ VIP TALK

Online ESL Teacher

July 2015 –October 2017

Teach English to Korean and Chinese Students

American International School

April 8,2014- June 30,2014

Librarian/ ESL Teacher

Summer Camp

June 2013-August 16,2013

Sutherland Global Services

October 28, 2013- May 2, 2014

Customer Service Representative

Zoobic Safari ( Animal Theme Park)

October 2004- February 12, 2012

Position: HR Assistant/ Customer Service/ /Park Guide/ Animal Commentator or Show Host

JOB DESCRIPTION:

ZOOKEEPER ( Handled different kinds of Domesticated animals and some Species of birds).

1.Provides and offer first hand experiences with Animal’s characteristics and Behaviors.

2.Requires to routinely complete a number of tasks for the animals such as bathing, feeding, and exercising.

3.To monitor zoo animals to ensure their health and comfort remains consistent.

Customer Service/Park Guide

1.To assists guests and impart information about the wildlife within the park during their visit.

2.Give a briefing on park attractions and includes safety and precautionary measures before the tour proper.

3.Keep the assigned group of guests intact at all times during the tour.

4.Familiarize himself on the animals. Housing the premises including pertinent information about them.

5.Do other tasks as directed by his immediate supervisor.

6.Responsible for the smooth operation of the tour inside Zoobic safari

7.Conduct animal petting shows at the zoo and in other places such as (SM Supermalls) and hosted the animal parade program.

EDUCATION:

October 2001 College: Saint Columban College,Phils

Course: Commerce Major in Management

.March 1996 Secondary: Saint Joseph High School

March 1992 Primary: Saint Joseph Elem. School

EXTRA CURRICULAR ACTIVITIES:

Hanjin Language Center Inc. year 2006

Korean Language Eps (120 hours) for korean language study

Infinite learning center – Online English tutorial

Olongapo City, August and November

SEMINARS AND TRAININGS ATTENDED

1.)CUSTOMER SERVICE EXCELLENCE WORKSHOP Held at Zoobic Safari

Group 1 Ilanin forest, Forest Adventure Park, Subic bay Freeport Zone on July 04, 2005

2.) FIRE SAFETY INDOCTRINATION AND FIRE EXTINGUISHER DEMO

Held at Zoobic Safari, Group 1 Ilanin forest, Forest Adventure Park SBFZ

3.) BASIC LIFE SUPPORT AND FIRST AID TRAINING Held on 8th and 9th of Feb. 2005 at Subic Dispensary and training room bldg. 280 dewey Avenue, SBFZ

SKILLS:

Microsoft Office Applications

Webpage HTML

E-mail and Internet

Can read Korean Character

PERSONAL VITAE:

Nationality: Filipino

Date of Birth: 08 July, 1979

Civil Status: Married

Languages Spoken: English, Filipino, Korean

Religion: Catholic

Height: 5’2

Weight: 50kg

REFERENCES:

Ms. Basilia Caymol Cagatan- ESL Teacher Keyeye Japan Online, New Cabalan O-C

Mr. Glenn D. Torres - High School coordinator Casa Kalayaan, International School

Mr. Jeoffrey Juganas- Human Resource officer Zoobic Safari Group 1 Ilanin forest Adventure park

SBFZ

I hereby certify that all the information above are true and correct to the best of my knowledge and belief.

Jhoanna Craig

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