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Customer Service Manager

Encinitas, California, United States
70,000 / year
July 14, 2018

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Colin O’Malley

*** ****** ******

Encinitas, CA *2024

Cell: 760-***-****

EXPERIENCE Liquid Force Wakeboards 10/07 - present

Arbor Snowboards 6/14 - 6/17

Customer Service Manager

-As the Customer Service Manager, responsible for recruiting, training and managing a 3-5 person team.

-Works closely with VP of Sales and Marketing to develop and implement sales and service strategies both at wholesale and retail level

-Act as a liaison between sales department and shipping and receiving to ensure hundreds of orders each year are shipping accurately and on time

-Communicates and coordinates daily with outside sales team in order to provide them with seller tools such as available to sell, inventory, and sales reports.

-Serves as the primary point of contact and EDI transaction manager for 6 big box accounts including Gander MTN, Dick’s Sporting Goods and REI.

-Responsible for managing E-Commerce transactions in Shopify for 40-50 transactions each week.

-Responsible for developing and implementing the branch phone and email customer experience strategy for retailers and end consumers, conducting thousands of interactions with over 500 different clients

H2O Audio, San Diego, CA 1/07 – 10/07

Account Manager – Action Sports

-Responsible for selling waterproof iPod/iPhone accessories into specialty retail

-Responsible for converting warm leads into sales via phone and email outreach

-Established and maintained relationships with key accounts

-Provided customer service for all accounts opened

-Worked closely with marketing dept and product development to ensure sell through

Nexternal Solutions, Carlsbad, CA 11/05 – 12/06

Account Management

-Sold E-Commerce Software to small and mid-sized businesses through phone and email outreach

-Provided customer service to account base

SKILLS - Client Management and Customer Service Strategy with a focus in sales

- Advanced in Microsoft suite of CRM and ERP Software (Dymanics AX)

- Demonstrated senior-level communication skills

- Proficient with MS office tools such as Outlook, Excel, Word, Powerpoint


Bachelor of Arts - December 2002

Major: General Arts,

Minor: Communications, Education

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