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Administrative/Office Assistant, Customer Service

Location:
Macungie, PA
Posted:
July 14, 2018

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Resume:

Karen M. Baumann

*** **** **** **. *** *

Macungie, PA. 18062

Home # 610-***-**** - Cell # 610-***-****

ac59ml@r.postjobfree.com/ac59ml@r.postjobfree.com

Objective: To obtain a career with the opportunity for professional growth and advancement

Work Experience:

Genco/FedEx Supply Chain, Kutztown, PA 2015 - 2018

Title: Shipping/Receiving Clerk

Micro Soft Office Applications (applications used: Word, Excel, Power Point and Outlook)

Manhattan Logistics System (used for warehouse: shipping, receiving, inventory, weekly/monthly reports, printing labels/paperwork for pickers/packers/machine operators)

Administrative Assistant (assisted administration with: weekly/monthly reports, annual warehouse audit, inventory, shipping, receiving, Outlook (e-mails/scheduling appointments on calendar) research current/archived paperwork, presentations and whatever was needed or requested by administration)

Office Manager Assistant (assisted office manager with: (vendors, ordering office supplies, scheduling appointments/deliveries and whatever was needed or requested by office manager to keep office/warehouse running smoothly)

Customer Service (assisted customers with: shipping, receiving, research current/archived paperwork, tracking customers shipments/orders with logistic companies/carriers and whatever the customer’s requests and/or needs)

Dock/Yard Checks (checked staging lanes and dock doors for: opened/closed availability and yard checks for drop trailer/truck numbers and drivers)

Check Drivers In and Out (checked drivers for: pickup numbers and/or deliveries that are scheduled in Outlook calendar, checked and copied driver’s license to make sure they were not expired, receive trailer number and size for capacity and drivers phone number in case of discrepancies)

Create Spreadsheets/Workbooks in Excel (for: 1st, 2nd, 3rd and weekend shifts for shipping/receiving clerks pass down from shift to shift, shipping/receiving drivers daily log, drivers daily appointment log in Excel before the warehouse switched to using Outlook calendar and whatever was needed to keep office/warehouse running smoothly per requests by managers and supervisors)

Data Entry/Filing/Scanning/ Printing/E-Mail (all listed was for: managers, administration, customers, logistic companies, FedEx Supply Chain transportation team, technical support and drivers)

Shipping/Receiving Clerk/Micro Soft Office/E-Mail Computer Trainer (trained and assisted office clerks and office personnel in Micro Soft Office applications, Manhattan Logistics Scale system and e-mail)

Multi Phone Line/Multi-Tasking (multi phone line - answered incoming or made outgoing calls for: logistic companies, FedEx Supply Chain transportation team, customers, drivers and/or transferred calls to managers, supervisors or to the correct person needed//multi-tasking was for: whatever was needed to keep office/warehouse running smoothly)

Peopleshare (OHL Logistics), Allentown, PA 2015 - 2015

Title: Wave Planner

Micro Soft Office Applications (applications used: Word, Excel and Outlook)

Synapse Logistic System (used for warehouse: shipping, inventory, printing labels/paperwork for pickers/packers/machine operators)

Printing/Preparing Labels for Pickers/Packers (printing and sorting labels/paperwork for warehouse: pickers/packers/machine operators for shipping product to correct customers per selected carriers)

Data Entry/Filing/ E-Mail (all listed was for: managers, administration, customers, technical support and logistic companies)

Customer Service (assisted customers with: customer’s orders for any discrepancies and whatever the customer’s requests and/or needs)

Multi-Tasking (was for: whatever was needed to keep office/warehouse running smoothly)

McCarthy Tire, Allentown, PA 2013 - 2015

Title: Office Assistant

Micro Soft Office Applications (applications used: Word, Excel and Outlook)

Administrative Assistant (assisted administration with: inventory, shipping, receiving, research current/archived paperwork and whatever was needed or requested by administration)

Office Manager Assistant (assisted office manager with: vendors, ordering office supplies, scheduling appointments/deliveries and whatever was needed to keep office/warehouse running smoothly)

Customer Service (assisted customers with: customer’s orders for any discrepancies, research current/archived paperwork, and whatever the customer’s requests and/or needs)

McCarthy Tire System (AS400 System) - (used for: roadside/warehouse/yard service: shipping, inventory, print paperwork for roadside/warehouse/yard service assistance for mechanics/technicians)

Processed Paperwork for Mechanics/Technicians and Customers (for: yard service daily work that was required, warehouse daily work that was required for service charges, tires and parts)

Create Spreadsheets/Workbooks (for: updated customers information booklet from word to excel)

Data Entry/Scanning/Faxing/Printing/Copying/Filing/E-Mail (all listed was for: managers, administration, sales representatives, customers, technical support and logistic companies)

Multi Phone Line/Multi-Tasking (multi phone line - answered incoming or made outgoing calls for: logistic companies, customers, drivers and/or transferred calls to managers, sales representatives or to the correct person needed//multi-tasking was for: whatever was needed to keep office/warehouse running smoothly)

Incoming/Outgoing Mail and Packages (all listed was for: managers, sales representatives and administration)

Blend-Pro Inc., Allentown, PA 2009 - 2012

Title: Customer Service Specialist

Micro Soft Office Applications (applications used: Word, Excel, Publisher and Outlook)

Administrative Assistant (assisted administration with: inventory, all logistics for shipping, research current/archived paperwork and whatever was needed or requested by administration)

Office Manager Assistant (assisted office manager with: (vendors, ordering office supplies, logistic sales representatives, scheduling appointments/deliveries, ordered catering and shopped for company events/lunches, creating flyers for company events and birthday cards for employees in Publisher, travel arrangements, and whatever was needed or requested by office manager)

Quick Books (used for: processing and creating sales orders., picking/packing slips, bill of ladings, invoices, accounting, inventory research and weekly/monthly reports)

Customer Service (assisted customers with: all logistics (shipping quotes, international shipments, take picture of the seal # on all trailers/containers), processing orders in quick books and send sales order by e-mail/fax for confirmation of all orders, research current/archived paperwork and whatever was needed or requested by customer)

Create Spreadsheets/ Workbooks (for: shipping/receiving drivers daily log, employee information, and whatever was needed to keep office/warehouse running smoothly per requests by managers and supervisors)

Data Entry/ Scanning/Faxing/Printing/Copying/Filing/E-Mail (all listed was for: managers, administration, customers and logistic companies)

Shipping/Receiving/Scheduling ALL Trucks (checked in and scheduled all drivers/vendors)

Multi Phone Line/ Multi-Tasking (multi phone line - answered incoming or made outgoing calls for: logistic companies, customers, drivers and/or transferred calls to managers, supervisors or to the correct person needed//multi-tasking was for: whatever was needed to keep office/warehouse running smoothly)

Incoming/Outgoing Mail and Packages (all listed was for: managers, supervisors and administration)

Kelly Services (Luther Crest Retirement Community and Air Products) Allentown, PA 2008 - 2009

Title: Receptionist and Administration/Clerical

Micro Soft Office Applications (applications used for both contract positions: Word, Excel and Outlook)

Customer Service/Receptionist (was for: Luther Crest Retirement Community Residents and visitors with whatever was needed or requested)

Data Entry/Filing/ Printing/Copying/E-Mail/Internet Research (all listed was for: managers, administration, customers with whatever was needed or requested )

Emergency System for Residence (was for: Luther Crest Retirement Community Residents emergency assistance)

Preparing Materials for Microfilming/Distribution (was for: Air Products filing room with any assistance that was needed for managers, accountants, supervisors and administration)

Incoming/Outgoing Mail and Packages (all listed was for: managers, accountants, supervisors and administration)

College/Job Search/Side Jobs 2006 – 2007

(when I was going to college for computer office technology I had a few temporary side jobs while I was searching for work)

Brown Printing Company, East Greenville, PA 1989 - 2005

Title: Mail Technician

Processed Files/Prepared Paperwork for Warehouse/Production Floor (assisted machine operators in: setting up bindery computer system ink jet rooms, binder/stitcher machines and all paperwork for production in warehouse)

Mail Technician/Pocket Filler/Cover Person/Belt Reader Trainer (for: training new employees for sorting mail by zip codes and routing codes)

Quality Control (inspected the quality of: magazines, soft/hard books and tabloids)

Material Handling/Order Picker/Packer (sorted: books, magazines and tabloids by zip codes for pallet organization)

Packaging/Pallet Organization (organized: filled boxes, books, magazines and tabloids row by row to fit on pallets)

Inventory (assisted inventory in: supply room, pallets, boxes, tape, medical supplies, utility knives, etc.)

Shrink Wrapping (operated machine for: books, magazines and tabloids)

Shipping/Receiving (for: pallets, postal service bags and all bindery supplies)

Housekeeping/Cleaning (for: warehouse, machines and storage racks)

Certified: Mail Technician, Pocket Filler, Cover Person, Belt Reader, Pallet Jack, Big Joe

Marjo Mills Sewing Factory/TBA Electrical Co. 1983 – 1989

(both companies have closed)

Education:

Lehigh Carbon Community College 2006 - 2007

Major: Office Technology and Computer Programing

Received Diploma

Emmaus High School

Major: Common Courses

Received Diploma

Computer Skills:

Microsoft Office Applications

Manhattan and Synapse Logistics Systems

QuickBooks

AS400 Database System

E-Mailing/Filing

Scanning/Data Entry

Internet Research

Typing - 40 WPM

References Available Upon Request



Contact this candidate