Assistant Technical Support
Resume:
KATHLEEN A. MORROW
Apartment E
Hazelwood, Missouri 63042
********@*****.***
OBJECTIVE:
I seek the full-time position which will utilize my education and extensive experience. I have acquired advanced skills in Microsoft Excel, Outlook, PowerPoint, Publisher, and Word. I am an experienced Event Coordinator/Planner.
CITI - O'FALLON, MISSOURI 2/17-Present
Support Serve Operations as an III investigator of forgery/fraud claims submitted to the Domestic Bank Adjustments
Department. Open Respond Create Research Process incoming a both claim to and status credits gather in mail the requests from Citi documentation and database other debits sent banking to to and the make from Domestic assign institutions. both various the parties Bank claim sources whole. Adjustments to to a researcher/either Send honor all Outlook pertinent investigator. or deny Inbox. correspondence the claim. to parties involved in the claim.
COGNOSANTE LLC - SCOTTSDALE, ARIZONA 10/13 - 11/16 General Clerk III
Processed documents sent in for the purposes of acquiring healthcare insurance through the
Healthcare.Duties include gov application retrieving and website.evaluating various documents to ensure they meet the federal
requirements The process set included forth by utilizing the Center numerous for Medicare software and programs Medicaid developed Services. specifically for those
purposes. Sent confirmation correspondence or denial confirmation to clients regarding required documentation the consumer submitted.
CONVERGYS - HAZELWOOD, MO 6/10-10/13
Customer Services Representative III - Retention Specialist Technical Support Representative II - AT&T Uverse TV, Phone, Internet
Inbound call center representative for AT&T Mobility that included assisting clients with account
issues Offer Applied Inbound various regarding the call incentives center incentives their representative cell to to client phones. retain accounts.their in which account I served with AT&as an T. Technical Support Representative for
U-Assisted verse TV, clients internet with internet, and voice. tv and phone connectivity issues as as well as account issues. CHAMBERLAIN COLLEGE OF NURSING - ST. LOUIS, MO 6/08 - 11/09 National Recorded Composed Administrative and reports transcribed Assistant for the meeting National minutes Registrar for Academic and the National and Administrative Director of Accreditation Committees.using
Microsoft Made Entered travel and Word arrangements received and Excel purchase for applications. Senior orders Management including furniture, as well as supplies National and Directors. miscellaneous materials. Prepared capital budget requests.
WASHINGTON UNIVERSITY - ST. LOUIS, MO 06/04-02/07
Administrative Compiled Gathered Assistant a web-500 based page report company into one data, document analyzed, using entered Excel, Word and created and PowerPoint a pie incorporating files.
Microsoft Managed Developed Successfully the Office and calendars held maintained programs. the of administrative tenured web-based management. virtual role of classroom Event Planning/known as Coordinator Blackboard. of seminars and
conferences Utilized HTML for the language CRES to Foundation revise and (maintain Center for the Research internet site of Economic for CRES Strategy)announcing . upcoming
guest Provided speakers domestic and conferences. and international guest speakers with accommodations, schedule of
appointments Planned and coordinated and technical 32 assistance seminars for and a seminar 3 to 4 formatted conferences presentation per year for of their approximately research. 50 participants including accommodations, conference schedule and materials, meal arrangements
and Responsible reimbursement for orientation of travel of expenses. new faculty members to the John M. Olin Business School as well as the Washington University community.
ST. LOUIS COMMUNITY COLLEGE 10/98 - 6/04
Secretary/ Manually Administrative and electronically Assistant prepared, coded and processed faculty payroll for full-time and
Entered part-time all instructors course as offerings well as part-for the time Social staff. Sciences and Humanities Division into a new
mainframe Assisted, Entered and proofread system, received SCT and purchase Banner printed orders quarterly including reports furniture, for district-supplies wide enrollment. and miscellaneous materials.
Prepared Provided capital backup budget support requests. to local St. Louis administrative coordinators that included basic and
advanced Trained department knowledge secretaries of various Microsoft to manually software and electronically applications and prepared, functions. code and process faculty payroll for full-time and part-time instructors. EDUCATION
September 1998 -
Present
ST. LOUIS COMMUNITY COLLEGE
- 42 college credit hours completed
St. Louis MO
September 1984 - June
1985
HICKEY BUSINESS SCHOOL
- Successful completion of a 10-month secretarial
program
St. Louis MO
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