Technical Support Specialist
Resume:
JEFF ROGERS
*** *. ******* **. • DUNMORE,PA *****
PHONE: 607-***-**** • E-MAIL: *************@*****.***
OBJECTIVE
Networking & Technical Support Specialist seeking a challenging position that utilizes my overall knowledge
of Information Technology, as well as my communication, analytical & “soft” skills.
EXPERIENCE
7/2002 – Current AllTech Solutions
Owner/ Technician Endicott, NY
Break/Fix PCs, Laptops, Macs, MacBooks, & Printers. Custom build PCs.
Troubleshoot Network, Wireless, & Computer, Mac & Mobile device issues.
Set up & Maintain Servers for Home & Small to Medium size Businesses.
Remove viruses & Malware from PCs & Macs & Optimize Hardware & Software.
Surveillance Camera Installs ( Cabling, Mounting & DVR Programming ).
Install Cable & HSD for Time Warner ( Contractor ).
Low voltage wiring ( CAT5e/6, Coax, Siamese, etc… ).
Install & troubleshoot Audio/Visual problems for customers.
Xerox, IBM, HP, Lexmark & Ricoh Printer expert.
Provide training regarding Mac OS X, Windows & MS Office Suite.
POS installs ( Cabling & Hardware )..
Design Graphics, Websites & Marketing materials.
Install & or troubleshoot software issues ( too many titles to list ).
10/2006 – 3/2014 United Health Services
Technical Support Specialist ( contract ) Johnson City, NY
Troubleshoot Desktop PC, Macs, Mobile Devices, Laptop & Printer problems.
Install, configure & troubleshoot a wide range of Software.
Configure Corporate PCs, Laptops, Tablets, Smartphones.
Troubleshoot Server, Wired & Wireless issues.
Remove viruses & Malware from PCs & Macs & Optimize Hardware & Software.
Audio/Visual specialist & support for Board Of Director Meetings, special events and various other conferences, seminars, training, etc…
EDUCATION
1999Ridley Lowell
Computer Sciences Binghamton, NY
Networking and Technical Support Diploma
Graduated top of my class with a 4.0 final G.P.A.
Member of the National Vocational Technical Honor Society
RELATED SKILLS
Extremely strong communication, analytical, administrative & problem solving skills.
Extremely strong soft skills
Very detail oriented
Advanced knowledge of all Windows Operating Systems, Mac OS
Proficient with all Office Suites ( especially Microsoft ).
Advanced knowledge of LANs, WANs and their implementations
Advanced skills with troubleshooting & Maintaining a wide range of Printers & Copiers.
And a host of other software titles to long to list here…
** This is a supplemental section, describing work I’ve done for companies as an Independent Contractor. During the course of owning and operating my own business, I’ve had the privilege to complete assignments for big name companies such as Staples, United Airlines, Delta Airlines, Lowes Home Improvement, Target, Home Goods, Ollie’s, Best Buy, Rent A Center, Moes, Michaels and others. The following is just a short list of the duties I’ve performed for various these various companies.
Staples: I’ve installed Cisco Wireless Access Points in several different Staples locations in upstate NY. I ran brand new CAT5e cable from the Demarc point to the location where the APs were placed and mounted them. The CAT5e would be punched down to a patch panel at the Demarc location and terminated to a 1 port surface mount box, which was then patched to the AP with a 3’ CAT5e patch cable. When the APS were all mounted, patched and up and running, I would then call Staples IT and they would configure the APs.
Best Buy: I have been dispatched to several Best Buy locations throughout NY and Eastern PA to perform various duties. Sometimes I would be required to removed a “dead” HDD, install a new one and “reimage” the PC through a Network connection ( PXE Boot ). I’ve also been dispatched to replace non-working cooling fans, replace and/or upgrade RAM, replace non-working LCD Monitors and Troubleshoot Printing issues, and/or install Maintenance Kits (Fuser/Charging Roller/Pickup Rollers), Photoconductors, Imaging Units, Drum Units, etc...
Rent A Center: I have been dispatched to several Rent A Center locations throughout NY and Eastern PA to troubleshoot various Printing issues, and/or install Maintenance Kits (Fuser/Charging Roller/Pickup Rollers), Photoconductors, Imaging Units, Drum Units, etc...
Moes: I have been contracted to run new CAT5e cable from the Demarc location to the “front counter” area where the POS systems were to be installed. I would run the new cable and terminate each end, punching the cable down to a surface mount box at the front counter and connect a 3’ patch cable and wire tie it off, so when the POS systems were installed, they just had to connect the cable and join the LAN.
United Airlines, Jet Blue, Delta, American Airlines: I have been dispatched to several Airports throughout NY and Eastern PA to perform various duties. These duties included but were not limited to troubleshoot/fixing Kiosk issues, printing issues, installing card swipe devices and troubleshooting/fixing PC issues.
Various College Bookstores: I have worked in several College Bookstores, replacing Servers, Switches, POS Systems, Verifone Swipe Card devices and receipt printers.
Lowes Home Improvement: I have been dispatched to several Lowes locations throughout NY & Eastern PA to perform various duties. These duties included but were not limited to troubleshoot/fixing/replacing POS/Registers, receipt printers, Verifone Swipe Card Devices, PCs and CAT5e or Fiber cables.
Hot Topic: I have visited 2 separate Hot Topic locations in NY to install Cisco Meraki Devices, which would then be configured by their IT Dept.
CCTV: I have installed CCTV/Surveillance cameras and systems in too many locations to list here. In both Commercial and Residential situations, I have run the Siamese or CAT5e cable, mounted the cameras, installed and configured the DVR or PC/Network device which runs and/or records the video for playback.
** This is just a small list of the various duties I’ve performed for a variety of companies. I’ve performed similar work in hundreds of locations during the 16 years of owning and operating my own Tech based business.
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