Customer Service Manager

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***B North Livingston Road, Ridgeland, MS ***** H: 601-***-**** ******************@*****.***

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Experienced and accomplished business manager with over twenty years of experience looking to leverageextensive background in public and customer service, bookkeeping, and accounting into a new career in publicschool teaching.

Customer-oriented Self-motivatedExceptional organization Positive and encouragingEffective time management Strong written and verbal communicatorCustomer service Physically strong and agileAccounting management Quick learnerCustomer relations Expert in QuickBooks ProBookkeeping Proficient in Microsoft Excel

Proficient in Microsoft Word

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Operations Manager, 01/2000 to CurrentWatkins Shell Store, Incorporated – Jackson, MS

Managed daily store operations including store financial performance, cash control, fuel, inventory,customer service and staff management.Interviewed job candidates and made staffing decisions.Filed tax returns and prepared governmental reports in compliance with strict standards.Verified timekeeping records and handled any discrepancies with employees.Entered financial information and payments to guarantee that employees and vendors were paid accuratelyand on time.Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disabilityand leave.Maintained daily bookkeeping report.Maintained payroll information by calculating, collecting and entering data.

Counted cash drawers and made bank deposits.Established a QuickBooks accounting system to reflect accurate financial records.Processed accounts payable for 8 employees.Developed monthly, quarterly and annual profit and loss statements and balance sheets.

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BBA: Accounting, 2001Jackson State University - 1400 J. R. Lynch Street

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Member of The Order of the Eastern Star, Prince Hall AffiliationMember of Delta Sigma Theta Sorority, Inc.

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Licensed School District Business Administrator Mississippi Department of Education

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