Customer Service Sales

CHELSEA GONZALES

**** ***** **, *** *****, NV ***21

****************@*****.***

702-***-****

OBJECTIVE

I would like to obtain a position where my knowledge and acquired skill sets benefit and contribute to the company. I am very ambitious, always eager to learn, and passionate about philanthropy and sustainability. SUMMARY OF SKILLS

Ø Proficient in: Microsoft-Word, Excel and PowerPoint, Munis, Advantage, Lotus Notes, Cisco/Nortel Phone System, Opera, HotSOS, OT Launcher, EBG, GoConcierge, Saflok, UVTix, Limobiz, Starguest Ø Academic achievement: Dean's Honor List Fall 2013 Ø Able to multitask: varsity sports in high school, working 30hrs/wk, maintaining an above 3.2 average Ø Goal oriented and motivated, highly capable of working independently and as a team Ø Comprehensive/professional oral and written communication skills EDUCATION

Ø February 2016 Internationally recognized TEFL training course (120 hrs.) Ø May 2014 University of Nevada, Las Vegas

- Bachelors of Science in Public Administration

- Studied at the Greenspun College of Urban Affairs PROFESSIONAL EXPERIENCE

Ø Jan. 2017 – Present SLS Las Vegas, A Tribute Portfolio Resort: Concierge and VIP Agent

- Call center sales/customer service experience

- Pre-arrival set up and check in/out service for casino, invited, and SPG Ambassador guests and their families

- Assisting in sales, special occasion requests, itineraries for tours, shows and transportation

Ø Aug. 2014 – Aug. 2016 Trump International Hotel Las Vegas: Concierge and Attaché representative

- Call center sales/customer service experience

- Pre-arrival set up and check in/out service for casino, invited, and SPG Ambassador guests and their families

- Assisting in sales, special occasion requests, itineraries for tours, shows and transportation

- Recommending points of interests, tours, shows for Las Vegas and dining options

Ø Feb. - Aug. 2014 University of Nevada, Las Vegas: Parking and Transportation Customer Service Representative

- Bookkeeping, filing and organizing customer accounts

- Customer service involving sales, arbitration of citations, and permits

- Answering telephones and directing customers to areas of campus Ø May 2011 – Feb. 2014 University of Nevada, Las Vegas: Purchasing and Contracts Department Receptionist

- Buying and financial record input to numerous databases

- Filing and Organizing receipts, invoices, and other spending and budget documents

- Professional communication through mail/email/phone to numerous vendors daily

- Matching of liquidated amounts spent to actual payment for proper budget

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