MARISETTE CRUZ

***-* ******** ******, *** Haven, CT 06512

407-***-****

ac59l4@r.postjobfree.com

Professional Summary:

●Over 15 years of administrative and customer service experience

●Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook and Access

●Excellent data entry and typing skills (60 wpm and 10,000 ksph)

●Strong communication/organizational skills; bilingual in English and Spanish

Education:

ITT Technical Institute – Greenfield, WI June 2010 – March 2011

Business Courses Taken – Accounting I & II, Tax Accounting, Business Communications

Professional Experience:

Kaiser Whitney Staffing

Steamatic of CT & NY – North Haven, CT February 2018 – June 2018

Executive Administrator

●Provide administrative and executive support to the President/Owner by preparing and co-facilitating office management and technician meetings, attend event benefits, and construct and manage all communications to external and internal clients to ensure that the company runs smoothly.

●Maintain and coordinate President/Owner’s calendar and email box.

●Coordinate, update and maintain schedules and appointments, organize travel arrangements, meetings and conferences.

●Ensure all company standards are achieved with a focus on policy and procedures.

●Responsible for calculating payroll hours for the Leads and Technicians.

●Supervised/Managed 2 employees

Kelly, Collins & Gentry, Inc. – Orlando, FL March 2017 – January 2018

Project Administrator

●Provide administrative and project administration support to the Roadway team, primarily the Principal/Owner by preparing and co-facilitating team meetings, attending project meetings, preparing meeting minutes, construct and manage all outgoing communications to external and internal clients and all other administrative tasks to ensure the department runs smoothly.

●Responsible for managing and tracking project invoicing including sub-consultant coordination and oversight, preparing monthly progress reports, and reporting man hours of the department.

●Responsible for department on track with project schedule.

●Responsible for preparing PDF submittals and submitting to client.

Vistana Signature Experiences (fka Starwood Vacation Ownership) July 2014 – March 2017

Engineering Department Assistant

Starwood Vacation Ownership – Orlando, FL February 2005 – November 2008

Document Control Coordinator – Design & Construction (RIF)

●Provide administrative and secretarial support to the Engineering Leadership team by preparing and co-facilitating team meetings, construct and manage all outgoing communications to external and internal clients, event planning and all other administrative tasks to ensure the department runs smoothly.

●Responsible for managing and tracking the department budget, prepare monthly accounts payable accruals to control overspending and minimize errors.

●Conduct on-boarding training to new engineering associates consisting of company policies and company systems.

●Main point of contact for vendors and contractors to discuss projects, work orders, invoicing and follow up as needed.

●Played a key role in assisting employees in installing and converting to the company’s new technology system during recent merger.

●Regularly provide translating in English and Spanish during team meetings, Human Resources’ presentations and trainings.

Office Team (Temporary Service) – Orlando, FL February 2014 – July 2014

●First point of contact to greet prospective buyers in the office.

●Provided excellent customer service by scheduling appointments for Sales Consultant to meet with prospective buyer.

●Consistently provided updates to managers by consolidating, analyzing, and forwarding daily action summaries.

●Resolved order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.

●Provided product, promotion, and pricing information by clarifying buyer request; selecting appropriate information; forwarding information; answering questions.

●Updated marketing team with price changes, lot sales, and events to maintain K. Hovnanian website current.

Randstad (Temporary Service) – Orlando, FL April 2013 – February 2014

●Supported multiple buyers in the Universal Merchandise in diverse categories including Home, Souvenirs, Stationery and Toys.

●Mastered working with multiple leaders with different working styles at the same time.

●Maintained organization of purchase orders for multi-million dollar lines of business.

●Aided in the generation of SKU setups and assisted the buyer in writing purchase orders in JDA unique to Universal Studios.

●Accurately maintained Strata art files unique to Universal Studios.

●Assisted buyers with the ongoing projects by maintaining active art files, photographing product and cataloging final projects

●Responsible for the shipping and cataloging of contract samples received from vendor to the licensors.

●Communicated with vendors as needed to assist the buyer with art and sample status and purchase order status.

References: Available upon request.

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