Manager Management

John H. Heller, CCM

*** ***** *****

Columbus, Ohio 43235 cell: 614-***-****

email: ****.*.******@*******.***

SUMMARY OF QUALIFICATIONS:

Seasoned Senior Project Manager with over 20+ years of enterprise experience.

Extensive experience leading cross-functional global teams on data center consolidations build, rationalization and tech refresh projects. Teams installed and TESTED new data center tools and new media tape operations and upgrades.

Extensive experience leading/managing diverse application/development teams on new systems, technologies.

Areas of expertise include: Project planning and execution, change management, risk management, program/project management, policy setting, budget and resource management, executive stakeholder engagement, well versed in MS Project tool suite, consensus, negotiating and interpersonal skills.

Experienced with the management of project budgets: $500K to $150M.

TECHNICAL SKILLS SUMMARY:

Microsoft Office suite: Word, Excel, Project, PowerPoint and SharePoint, Lotus Notes, SFTP, IBM Tivoli Storage Manager/VTS, Clarity/WBS, SAP, Java, COTS: Vertices/VDAT/ETRS

Credit Card Systems: MasterCard, Visa, Discover, TSYS, Triumph and FDRI

DATABASES: ORACLE,SQL, LINUX/UNIX and DB2

Well-versed in Agile, SDLC, Clarity/WBS and ITIL.

Trained on HIPAA, SAP, MSA and SOX

Knowledgeable of EPIC and ORACLE PeopleSoft Enterprise 9.2 (all modules)

EXPERIENCE PROFILE:

Client: Ascena Retail Group Security, Risk, Compliance(Consultant) 12/2017- 04/2018

Project Manager working on Security Endpoint Consolidation, Security Hardening (F5 & DMZ) and Certificate Management & PKI Management.

Client: Value Recovery Group, LLC (Consultant) 03/2017– 04/2017

Restructured Director’s job – Safety, Security and Risk Management: both Physical and IT systems.

Completed safety, security and risk reviews for Value Recovery Group and related companies in Columbus, Memphis, Muncie and Washington DC.

Coordinated and lead Business Response for U.S. Department of Homeland Security - Customs and Border Protection.

Assisted on business proposal to U.S. Department of Education.

Reviewed internal and external audits and improved overall ratings to: SATISFACTORY.

Client: Franklin County Data Center 07/2016 - 10/2016

IT Procurement Governance and Contract Manager (Consultant)

Worked with Franklin County Data Center’s (FCDC) CIO, 7 Directors and 40 contractors/associates.

Integrated and supported 49 county agencies.

Interviewed and hired 9 new contractors.

Client: JP Morgan Chase & Company – Statement of Work (SOW) Projects 05/2013 – 07/2016

Project Manager: led Corporate Technology Risk, Lines of Business and Global Technology Infrastructure (GTI) partners through rigorous Account Life Cycle Management, enrichment and Enterprise Password Vault (EPV) remediation.

Global Technology Infrastructure, Enterprise Computing Services (Consultant)

Served as Project Manager leading engineering, development and analysts teams to migrate to targeted JPMC Managed File Transfer Services (MFTS) ST5.0 platform.

Firm-wide Technology Services, Data Management and Analytics

Information One Project Manager (Consultant)

Led, managed/completed audit, capacity, space planning and built testing teams on-shore and off-shore (India and Philippines).

Worked closely with all Chase lines of business partners, Global Technology Infrastructure (GTI) and internal and external regulators on “big data”, PI compliance/controls and driving to “target environments”.

Client: Honda Integrated Infrastructure Services 07/2012 – 05/2013

Project Manager (Consultant)

Assumed responsibility for managing technology refreshes including hardware, software applications and databases.

Drove tactical refreshes, strategic server virtualization and decommissions with all Honda companies.

Completed open systems and mainframe and server storage refreshes to TIER1 IBM NAS and SAN.

Completed IBM mainframe (MF) upgrades: MF DS8800 DASD and CPU/MIPS upgrades.

Started IBM server migrations to “target environments” (v2v, p2v and p2p). Overall project: $1.5M.

Client: Nationwide Insurance, Enterprise Delivery Services 04/2011 – 06/2012

Project Manager(Consultant)

Assumed responsibility for managing technology refreshes: hardware and software applications.

Drove tactical refreshes, strategic server virtualization and decommissions with Business Solutions Areas (BSAs) and Infrastructure and Operations (I&O) partners while supporting Enterprise IT and Operational Strategy.

Completed mainframe and server integrations and target software upgrades: Cyberfusion 6.5 to SFTP, Java (1.3, 1.4 and 1.5) to Java 1.6, NetCool, Oracle11g, SFTP/ETL upgrades and target COBOL/Mainframe DB2 databases with zero impact to BSAs and external customers. Overall program budget: $1.5M.

JP Morgan Chase & Company 12/2003 – 08/2010

Global Technology Infrastructure (GTI), Data Center Operations

Technology Operations Lead, Vice President, Global Tools and Service Design

Worked on risk, compliance, controls and continuous service improvement teams on financial, customer, legal and regulatory exposures for all JPMC regions..

Completed risk management threat and vulnerability management improvements for global tools and processes. Team drove all server, application coverage and compliance improvements to Green. Met/exceeded service level agreements: 97% or higher compliance.

Led the DNS Namespace Remediation project to get to target DNS domain: jpmchase.net and chase.com.

Provided 24/7 support for all Lines of Business, Project and Product Managers, Production Support Developers and Engineers on global tools, services and processes.

Technology Program Director, Technical Services Manager

Directed, managed and led build out of new infrastructure upgrades at Belleville, MI. and Carlstadt, NJ. Strategic data centers while supporting Bear Stearns and Washington Mutual mergers and acquisitions and integrations.

Completed and implemented control self-assessments and recommendations to improve internal controls and tools access resulting in satisfactory corporate and external audits and related cost savings in excess of $1M.

Completed workflow (“time-to-market”) analysis for new technology tools for hardware and software installation and builds. Introduced new data center automation tools resulting in significant cost savings.

Provided build and 24/7 production support and customer service to Media.Tape management operations centers in all JPMC regions.

Managed Iron Mountain and outside service provider’s relationships and moved all JPMC media transmission activity to Secure File Transfer Protocol (SFTP). Assisted in direct costs savings of $2M and elimination of over three million pieces of Media.Tape.

Managed and led strategic data center migration technology program projects working closely for/with lines of business, technology groups and coordinators: completed 63 application/data center exits, 10,999 migrations and 6,057 decommissions and disposals of old server kit being tech refreshed.

Worked on assigned projects to complete IBM Fisher Road Center, Columbus, OH., 2500 Westfield (Elgin), IL., Dallas, TX, Houston, TX, Southbury, CT. and 10A – 10 London data center exits.

Worked on assigned data center build projects to ensure that production ready dates were met on time and under budget. Over five years, automation and headcount saves went from 10,000 to less than 5,000 associates.

Completed scope design, project plans, implementation and execution on enterprise projects: Physical inventories, historical media data recovery project, Media.Tape, enterprise storage and NAS/SAN Tiering Program and secured server drive transport and certified destruction.

Completed three large (120,000+ cartridges and tapes) secured cross country transports with Corporate Security, FEDEX Custom Coach and Iron Mountain without incident.

Partnered with lines of business and external corporate customers and vendors on the cleanup of inventory systems and elimination of unknown servers. Combined efforts: 15,592 servers were claimed by lines of business and technology groups, and 1,215 were disconnected, networked off or decommissioned. Global technology infrastructure recovered over $150M in previous unbilled allocations.

Government Financial Solutions 10/2000 – 12/2003

Senior Manager, Sales & Resource Management

Led and managed the Government Financial Solutions Program and Project Managers for government business lines, $20.6M in revenue: Citizenship and Immigration Services, Internal Revenue Service, Pay.gov Program and State Implementation Support consisting of five associates with a budget of $1M.

Led and managed the BANK ONE/ANEXSYS teams that handled all payment and IT processing for the Ohio Department of Job and Family Services (ODJFS), Bureau of Motor Vehicles (BMV), Bureau of Worker’s Compensation (BWC) and Franklin County Property Tax processing.

Led the teams that converted paper processing to electronic ACH processing and web based platforms.

Managed startup of entire State of Michigan Income Tax Implementation Program in Belleville, MI., $26.1M in new revenue, $2.1M implementation.

Provided program and project backup on INS/Pilsen successful transition to new Chicago Citizenship and Immigration Service Center, $28M in new revenue.

Led the successful implementation of the United States Postal Service (USPS), Dallas, TX. District and transition of the Louisiana District to the new USPS National Shared Financial Services platform, $2.7M in new revenue.

Provided customer service and funding backup and credit approval on the Government Federal Portfolio, Financial Management Services, United States Department of Treasury. Credit line $14BILLION.

Led and managed the government financial services sales and relationship management and product management teams consisting of ten associates with a budget of $2M.

Managed Federal Portfolio: Financial Management Services, United States Department of Treasury, Internal Revenue Service, Citizenship and Immigration Services, Homeland Security, Air Force Financial Services Agencies and 46 Federal Agencies: revenue of $116M, credit portfolio of $635M and TTB of $14B.

Web Hosting Program Manager 02/2000 – 10/2000

Directed the AT&T, IBM and TECHNOLOGY ONE Web Hosting Program teams. Teams completed successful installation of an enterprise server farms and selection of a second site for disaster recovery.

Completed tri-party negotiations and contracts with AT&T, IBM and BANK ONE negotiation teams. Integrated and successfully supported 40 lines of business Web hosting projects.

Commercial Banking Integration and Conversion Services Program Manager 1990 – 2000

Led various line of business teams during Michigan/Florida Assessment: Large Corporate Routing Number, Michigan purchase and assumption agreement, special large corporate teams and commercial systems inventory/corporate connectivity conversions..

Led/managed a cross-functional team in the successful conversion/transition of FirstChicago/National Bank of Detroit-Indiana onto BANK ONE common systems.

Directed the conversion for the following Treasury Management Services Suite: account analysis, account reconciliation processing, interstate deposit network, channel access/information reporting products, credit card issuing and merchant acquiring and cash center/vault.

Completed strategy/approach for lines of business partners on connectivity, pricing and standard units of measure.

Provided support to other Treasury Management Services Suite, Commercial Loans, Corporate Administration and line of business partners.

Corporate Payment Systems Risk Officer, Corporate Credit Administration

Designed, developed and managed National and Regional Credit Authorities and Commercial Portfolio Risk Management Model.

Supported new customer information system development and risk design and assessment.

Wrote and rolled out BANK ONE’s YEAR 2000 credit risk policy and procedures.

National Treasury Management Services, Group Manager

Designed, developed and managed nationwide pricing, standard units of measure, profitability and promotion of Treasury Management services roll-out to all BANK ONE distribution channels (retail, business banking, commercial, leasing and non-bank lines of business).

Completed National Treasury Management Services Agreements.

Functioned as Corporate Payment Systems Risk Officer, consolidated 46 payment systems risk assessments to 12 in line with OCC, Federal Reserve Bank, FDIC, SEC and SIPC policies and procedures.

Completed 81 Federal Reserve Third Party Funds Transfer and Book Entry Transfer Agreements.

Provided enterprise-wide credit, operations, and settlement risk support.

Provided major Project One – commercial delivery, Treasury Management and standardization/file merge/charter consolidation support. BANK ONE Project One cost savings exceeded $300M.

Senior Manager, Product Development and Management

Led and developed an elite team of Product Development and Management Business Line Managers for Treasury Management Services (14 associates, $1.5M budget).

Developed teams of business experts to drive product development (strategic) and product management (tactical) issues in collections, disbursements, electronics, information, international, investments/wealth management and merchant acquiring payment solutions.

Integrated with sales, marketing, customer service, operations, corporate finance, affiliates and various divisions/departments of BANK ONE CORPORATION to institute "best practices" methodology to improve product feature/functionality, product/customer profitability and quality.

Led the development and implementation of "classical product management" processes into Treasury Management services: corporate financial services manuals, annual product business plans, market pricing committees, product management updates and quality improvement teams.

Provided assistance to and managed numerous new product rollout/enhancements and payment projects: Wholesale Image Platform, new Consumer and Corporate EDI systems, Check 21, common Controlled Disbursement Systems, The One Connection, new SMS/QMS System, Uniform Product Line and BANK ONE consolidation and enterprise standardization initiatives.

Drove Treasury Management associates in major drive to improve net margins on Columbus Treasury Management ($4.1M) and Merchant Acquiring ($1.2M) Payment Systems.

Provided consulting services for consumer and corporate customers, all affiliate banks, conversion management, legal/compliance, credit administration, auditing and mergers and acquisitions.

Administrated and assisted on building new Treasury Management Services departments in the BANK ONE franchise (Arizona, Illinois, Indiana, Louisiana, Ohio, Texas and West Virginia).

EDUCATION

BS: Business Administration- Accounting and Business Management, University of Dayton

CERTIFICATIONS & AWARDS

Commercial Banking Leadership Award

BANK ONE Leadership Development Program

Certified Commercial Finance Administrator

Certified Cash Manager/Certified Treasury Professional

Leadership Columbus, Project One Awards, eApplause Awards

Data Center Operations Build/Exit Awards

PROFESSIONAL & COMMUNITY AFFAIRS

Columbus Leadership Program

Robert Morris and Associates Service Award

Habitat for Humanity Award

St. Agatha Finance, Tapestry Program

St. Charles and Ohio Dominican University Athletic Committees

Columbus Diocese Catholic Foundation

LiveUnited - Key Person, Coordinator, Vice-Chairman

Guest Speaker: Columbus State University, Franklin University, Ohio University, and The Ohio State University

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