Greet customers upon entering the store, offer a cart for shopping purposes, assist customers with locating items in the store, engage customers to sign up for rewards packages, credit card application and to indulge and participate with the stores surveys to be a candidate for the winning prize, Handle all monetary transactions via credit, debit cards, checks and cash purchases. .

VCU Health Systems

Department of Care Coordination

1200 East Broad Street

Richmond, Virginia 23298

804-***-****

2/18-6/18-Temp position through Agncy

Program Support Assistant

Provide administrative and secretarial support to Directors and management Staff. providing diverse assignments requiring knowledge of departmental and VCUHS objectives and programs. Answer telephone system while providing social workers, Discharge and Utilization nurses with the calls, faxes and emails regarding the correct patients.

Pain, Anxiety and Depression Center

3212 Cutshaw Ave

Richmond, VA 23230

Insurance Precertification Rep

Richmond, VA Insurance Precertification Rep

Mar 2016 – October 2016

Gathered all preauthorization requests from the office fax machine, patient charts, telephone voicemail pharmacies and from patients who present in person to the office. Attach each request to the medical record in concordance with the insurance and nature of the request. Separate requests by insurance type and urgency of authorization for patient. Contact the insurance companies to initiate and obtain the proper preauthorization. Finally document all final information into patient’s chart and computer.

Big Lots Outlet Stores

Cashier

April 2014 –Sept, 2017

Richmond, Virginia 23294

Kroger Stores

Cashier/Customer Service Rep

Nov 2012 – May 2013

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing, Refer unresolved customer grievances to designated departments for further investigation, Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Confer with customers by telephone and/or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

VCU Health Systems

Patients Services Rep

Richmond, VA

Apr 2005 – Mar 2011

Assist with answering incoming calls, routing calls to appropriate person, taking messages, document accurately, and follows up when necessary. Schedules appointments, complete demographic information, and verifies the need for a referral. The patient should be advised to obtain a referral when making initial appointment. Complete assigned task. Greets patients and visitors in a friendly and welcoming manner, is the liaison between the patient and back office, inform patients of any delays and informs the nurse of a patient's arrival. Registers new patients efficiently and accurately, obtain and enter demographic information into PM system. Scan or copy current insurance and photo ID's. Verify demographic and insurance information on all established patients; enters changes into computer system. Greets patients and visitors in a friendly and welcoming manner, presenting myself as one of the liaisons between patients, physicians, and staff. Register new patients efficiently and accurately, obtain and enter demographic information into system. Scan or copy current insurance and photo ID's. Verifies demographic and insurance information on all established patients; enters changes into computer system. Interview patients and/or their representatives to identify problems relating to care.

EDUCATION

THOMAS JEFFERSON HS

Richmond, Virginia

High School Diploma,

Graduation date Jun 1977

ECPI (Electronic computer Programming Institute)

Richmond, VA

Certificate in Office Technology,

Graduation date, November 1988

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