Human Resource Employee Relations
Resume:
Jovelisa P. Gagabo-an
Citizenship: Philippines
Address: Mangaf, State of Kuwait
Contact Number: +965-****-****
Email: ********.*@*****.***
“To continually strive for the highest standards of quality and customer satisfaction in the service & hospitality industry, by possessing the flexibility to adapt to challenges when they arise, while always remaining aware of professional standards and personal bounderies” Personal Overview:
A confident, highly resourceful and reliable hospitality & administrative services professional with an in- depth understanding of the guest relations and hospitality industry. Possessing the required communication skills and flair needed to attract costumers, drive sales and develop a business’s capacity and efficency. Having an approachable, cheerful and friendly personality and a proven ability to ensure that a costumer’s experience is always relaxing and enjoyable.
Now looking for a new & challenging position, one which will make best use of my existing skills & experience and also further my personal development. Academic Achievements & Training:
University: BSc. – Hotel and Restaurant Management Degree – Leyte Normal University, 2008 -2012 Secondary: High School Diploma, Bato Institute of Science and Technology, 2004-2008
Human Resource Management Symposium, Leyte Normal University 2008
Personality Development and Social Graces Seminar, Leyte Normal University 2008
Hotel and Restaurant Practicum – Crown Regency Hotel Cebu 2012
Congress of Council of Hotel and Restaurant Educators of the Philippines (COHREP) Workshop – Tacloban City 2012
Skills & Competencies:
Excellent Communication Skills
Strong Computer Skills: Microsoft
Word, Exel, Powerpoint & Visio
Motivated Team Player
Strong Work Ethic & “Can Do” Attitude
Flexiblility at any field of work.
Junior Accounting Experience
Junior Management & Supervisory
Experience in Hospitality Sector
Reception & Clerical Office Experience
Bartending & Waitressing Experience
Secretarial and Human Resource
Experience
Childcare & Education Experience
Employment History & Related Experiences
Al Sultan Brahim Restaurant–Human Resource/Payroll Officer–Abu Halifa–January 2017–Present Key Duties – Human Resources: Responsible with senior management for recruiting and staffing; Employee relations; Compensation and benefits administration; Employee services and counseling. Key Duties – Payroll: Manage daily, weekly or monthly timesheets; Report on payroll expenses; Prepare employees’ compensation by the end of each month (salary, bonuses, allowances etc.); Answer questions about compensation, benefits, taxes and insurance deductions.
Atlas Blue General Trading and Contracting Company – Assistant Accountant/ Receptionist – Kuwait City - May 15 – January 16
Key Duties: responsible for monitoring and handling the company accounts and payroll administration, recording all bank accounts transactions in/out, monitoring all swimming pool services for monthly visits, assisting walk in costumers and visitors in the office, answering telephone calls and handling customer complains and concerns.
German Doner Kebab – Cashier/Hostess – Salmiya Kuwait – Nov 14- May 15 Key Duties: responsible for welcoming & serving customers, responsible for cash management, recording
& reporting, assisted in stock-talking activities & inventory reporting, catering for off-site events.
Little Ruby’s Restaurant - Waitress/Hostess – The Avenues, Kuwait – May 13-Nov 14 Key Duties: responsible for hostess welcoming & seating customers, formal dining set-ups and presentation, bartending & cocktail making, assisted in hosting of private formal dinning events.
Lloyd’s Financing Company - Receptionist/Clerical Office – Manila Phils – Dec 12–Apr 13 Key Duties: answering phone & scheduling appointments, managing oral and writeen enquiries and office document filing, drafting letters and memos for managers, updating spreadsheets & records.
Crown Regency Hotel - O.J.T/Various Roles – Cebu Phils – Oct 11 – Nov 12 Key Duties : Began as an on-job training (OJT) and was later permanently employed. Reception, hotel photography services, hotel bar & restaurant, fine dining & events.
Little Learners Preschool – Teachers Assistant – Matalom, Phils – Seasonal 2006 -2010 Key Duties: assisted head teachers in preparation & execution of lesson for the children aged 2-5 years, conducted summer camps & extra-curricular activities.
*References Available on Request
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