Microsoft Office Customer Service

Bryionah Edwards

Address: *** ****** ******, ******, ** 07050

Phone: 551-***-**** Email: *********@*****.***

Education

HIGH SCHOOL DIPLOMA – Westside High School – Newark, NJ – Sept 2017- June 2012

Skills & Qualifications

• Customer Service

• Microsoft Office Suite

• Certified Phlebotomist

• Communications

• Medical Terminology

• Sora Certified

Work Experience

mailroom associate – C&W Services - Hoboken, New Jersey – Mar 2017 - current

Responsible for receiving, sorting, and distributing incoming mail to appropriate recipients and departments.

Track and maintain inventory, files and order office/kitchen supplies and equipment.

Package handler – Federal Express (FedEx) - Newark, New Jersey – Jan 2017 – Mar 2017

Responsible for the physical loading, unloading and/or sorting of packages by hand in a safe and efficient manner. .

Assisted with warehouse operations and performing entry level warehouse and dock-related tasks.

Determined the appropriate conveyor system by scanning packages, verifying numbers, memorizing information accordingly.

feeder associate – UPS - Parsippany, New Jersey – Nov 2016 – Jan 2017

• Responsible for general office duties, i.e. answering telephone, data entry, filing, etc.

• Prepared and maintained departmental calendars and schedules.

fulfillment associate – Amazon - Carteret, New Jersey – Jul 2016 – Dec 2016

Performed production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task.

Assist Area Manager in daily management of department/FC duties, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers.

mailroom clerk/receptionist – KPMG – Montvale, New Jersey – May 2016 – Nov 2016

Performs general administrative tasks such as handling the mail, typing, filing, and answering phones.

Receptionist/secretary – AZ CONTAINER FREIGHT STATION – Linden, New Jersey – Jan 2016 – May 2016

Operationally supported sales and change initiatives, guiding assigned projects and objectives in managers’ absence.

Coached staff on fundamental adherence to service levels, improving customer relations.

Partnered with managers, client teams and neighboring district stores to promote company brand.

PSe mail clerk – United States Postal Service – Montclair, New Jersey – May 2015 – May 2016

Performed a variety of clerical duties in mail processing and retail/customer services to support day to day operations.

Conducted sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

Prepared work area, ensuring all necessary support equipment and materials were functional and in their proper place.

Partnered with managers, client teams and neighboring district stores to promote company brand.

mail handler assistant – USPS Logistics Processing & Distribution Ctr – Montclair, New Jersey – Jun 2013 – Apr 2015

Unloaded mail from trucks, separating all mail received for dispatch to other conveying units.

Inspected empty sacks and equipment for mail and restring sacks.

Assisted in supply and slip rooms and cancellations from cancelling machine to distribution area.

Operated equipment and machinery assigned to the jurisdiction of the Mail Handler Union.

SECRETARY/RECEPTIONIST – E&S – Elizabeth, New Jersey – Apr 2014 – Jun 2014

• Performed general occasional receptionist duties, answered phone calls and redirect them when necessary.

• Check frequently the levels of office supplies and place appropriate orders.

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