Cindy Phifer, HRM, HRD

Odenville, AL *****

ac59cu@r.postjobfree.com

205-***-****

SUMMARY

To obtain a Professional HR position within a company at which I may use my tenured years of HR leadership & Management skills. I have experience from the facility level to Area Management with great understanding. My passion is connecting with employees & implementing effective programs such as TEAM Building & Employee engagement. I lead by example and believe in continued employee training & education. I am loyal to my employer as well as being an employee advocate. I believe positive encouragement & promoting a pathway for their success leads to retention and lowers unemployment rates.

WORK EXPERIENCE

HR / Business Office Manager

Custom Hardwood Flooring – Vestavia, Al.

November 2016 to Current

Human Resources, Pre-employment Background checks, Drug Testing, Payroll, Reimbursements, Collections, I-9's Federal and State tax reporting, Work comp, Interviewing potential candidates for open positions, Hiring, Advertising, Accounts Payable & Receivable, Invoicing, Collections, Manage office and inventory, Maintaining employee records, Data entry, Guidance and problem resolution, Unemployment Claims & Hearings, Maintaining Fleet maintenance records. Word, Excel, PowerPoint, Quick Books

Human Resources Manager

Golden Living - Pell City, AL.

February 2015 to November 2016

Directed and carried out policies and procedures relating to human resource activities. Advertised, interviewed, recruited & hired employees for vacant positions through Hire Talent HRIS system. Administered background checks & drug testing for pre-employment, work comp injuries & investigations. Conducted new hire orientations/Onboarding, I9, Federal and State tax reporting, legal requests and verifications. Data entry of all employee records, provided training for all staff including in-servicing and CEU's. I created and posted employee work schedules for Nursing Department. I hired, trained & fostered each new Staffing Coordinator in daily Kronos time keeping & reporting of Nursing attendance records, scheduling, staffing, and employee requests. I worked with employees re: payroll & clocking issues to insure correct time work. I re-introduced adherence to policy & procedures, confidential investigations & disciplinary actions with handbook education. I led employee investigations, did terminations, unemployment claims & hearings, EEOC claims, employee grievances and appeals. I provided guidance & recommendations for problem resolution, kept daily absenteeism records for each department, reviewed data and trending reports to create weekly/monthly reports of HR activity, recommended & implemented procedures to reduce and turnover. Maintained all personnel & health records as well as all job certifications and professional licenses including CEU. I was Director of the Safety Committee, provided Safety & Work Comp training, maintained & posted annual OSHA records. Kronos time keeping skills used daily and reported accordingly. I worked closely with company attorneys and legal department re: requests and employee related issues. I am most proud of introducing team and relationship building skills which led to better communication & trust making education easier between employees and management. Assisted with Annual Nursing Home inspection/review and reporting. Programs used: PeopleSoft, Oracle, Back Office and Hire Talent, Excel, Word, PowerPoint. I was laid off due to a new company acquisition.

Payroll - Office Manager

Clean Works of the South -Trussville, Al.

September 2013 to February 2015

Payroll, Human Resources, Office management, Invoicing, Advertising, Interviewing potential candidates for open positions, Administered Pre-employment Drug Testing & Background Checks, Hiring, New Hire Orientations, I-9's, Federal and State tax reporting, Terminations, unemployment claims, Osha record keeping, Data Entry, Collections, Employee record keeping, Order job supplies, Inventory, P&L Statements

Used Quick Books for Small Business, MSOffice-Word, Excel, PowerPoint. I left the company to pursue a position with Golden Living.

Director of Human Resources & Payroll

Hanover Health & Rehabilitation - Birmingham, Al.

November 2007 to August 2013

Directed, implemented and administered HR functions. I carried out policies & procedures relating to all phases of HR activities. Advertised, recruit/interviewed, and created offers for selected candidates re: vacant job positions. Administered pre-employment drug testing & background checks of potential candidates, data entry of all new hires, I9's including Federal & State tax reporting, Ordered staff uniforms & debited payroll, Conducted new hire orientation, employee education, engagement, retention, management development and introduced new programs to staff. Labor relations, affirmative action, FLSA, workers compensation administration, benefits & 401K, FMLA, job descriptions, salary administration, created pre-employment offers and processed promotions. I did wage analysis in labor market & performance reviews. I conducted confidential investigations, disciplinary actions terminations, unemployment claims/hearings, EEOC claims and employee/applicant appeals & grievances. I provided guidance and recommendations for problem resolution. Assisted State officials re: Annual Nursing Home review/ inspection, and reporting, implemented procedures to reduce absenteeism and turnover, introduced TEAM building. maintained all health and personnel records. I maintained/monitored CEU's, certifications and professional licenses. experience with HRIS using Ultipro & PeopleSoft systems. I Processed Payroll & reports of Exempt & Non exempt staff. Monitor & debit charges accordingly, direct deposits, issued pay checks. I used Kronos time keeping system while ensuring required labor laws. I was Director of the Safety Committee. Trainer of staff re: Safety & Work Comp. I maintained all OSHA records and reporting. I became "Adult Learning Certified". Experience in Excel, Word and PowerPoint presentations. CPR Certified. I promoted positive encouragement through relationship building. I also traveled out of state to sister facilities to help organize, train & support new HR Directors for the company. The company was sold and I was then laid off.

Branch Manager

CLP Resources Inc. - Birmingham, AL.

November 2004 to September 2007

Maintained and directed overall branch operations. Financial budgeting, forecasting/pipeline, reporting, P&L statements, aging reports and collections, advertising, cold calling, sales-marketing and wrote proposals for sales force. Heavy Recruiting and staffing skills, interviewing, new hire skill assessments, background checks, drug testing and job placements. Trained sales force, office staff and recruiters. Performance reviews, unemployment claims, safety training, workers compensation administration. Special Contracts experience: Prevailing Wage and OCIP jobs. I processed Payroll using ADP. I achieved a CSP Certificate(Councilor Sales Process), OSHA 10 hr. Certificate. I grew branch sales from $750K year to over 2.3 million dollars in 2 yrs. Opened larger branch which also serviced out of state jobs & skilled staffing in turn achieved 4 million in sales by the 3rd year. Company sold to Labor Ready and all the Branch Managers were laid off at that time.

Manager

Club Demonstration Services (For Costco store) - Birmingham, AL.

October 2003 to October 2004

Worked with top vendors/suppliers to market, display and promote their products in store successfully. Sales presentations and customer service. I planned marketing themes and sales items for Demo's. I was the Buyer of all products & supplies used for demonstrations. Human resources & employment practices. Recruiting, interviewing, hiring, background checks, orientations, sales & customer service training. Safety training, workers compensation administration, exit interviews and terminations. A/P, daily audit & balancing of purchases and receipts. Processed all payroll using ADP systems.

Received National Food Safety Certification. Left company to work for CLP Resources.

Area Manager

Quality Personnel Services Inc. - Birmingham, AL.

September 2002 to August 2003

Maintained and Directed daily operations of 3 offices, Financial budgeting, P&L statements, ageing reports and collections, reviewed new client financials and credit worthiness, Payroll, Accounts Payable & Receivables, Advertising, Budgeting, Management, Human Resource functions, Recruiting & Staffing Hiring, Drug testing, Background checks, Verifications, Workers compensation, Benefits and Unemployment claims. Implemented ISO 9001:2000 standards and regulations. Safety training and maintained Osha guidelines, Outside sales/cold calling, Creative marketing & telemarketing, created contracts & proposals for sales force, Price negotiations & client presentations. Planning and setting up trade shows. Was laid off as Owner sold the company and later went out of business.

Division Manager

Corporate Personnel Services and Temps - Moody, AL.

April 2002 to September 2002

Maintained and directed daily operations of 3 offices, Human Resource functions, trial balance and aging reporting, collections, background checks and drug testing. Implemented safety training and enforced OSHA guidelines.

Unemployment claims, workers compensation administration, advertising, recruiting, interviewing and hiring of personnel for client jobs. Daily outside sales & marketing, cold calling, internal telemarketing, training of sales force, maintained customer-client relationships and negotiated competitive pricing, prepared client bids, contracts & proposals.

General Manager

Staffing America of Alabama - Birmingham, AL.

August 1998 to February 2002

Managed and operated 4 offices in the Alabama area, advertising and recruiting, skill assessment testing and hiring personnel for client jobs. Processed payroll for 4 branches, I9’s, Federal and State tax reporting, background checks and drug testing, hiring/training of all internal personnel including all out of state Branch Managers in their markets, held additional manager training sessions via web conferencing and on line training courses. I negotiated lease agreements, built out and opened 2 new locations. I did all purchasing & inventory for 4 locations, maintained budget, monitored sales force, sales reports, cold calls, price negotiations, developed sales proposals, contracts, administered Workers Compensation, benefits, unemployment claims, OSHA safety training, ISO 9001:2000 standards & regulations in the work place, processed, AP/AR and did collections. Reviewed P&L statements and financial budgeting. I organized and set up show booths at local trade shows, created marketing plans & displays, as well as company representation throughout trade shows

Sr. Sales & Marketing Representative

Meadowcraft Inc. – Manufacturer of Wrought Iron Patio Furniture - Birmingham, AL.

April 1989 to May 1998

I started in Sales Service/Customer Service and worked my up to a House Account Rep. Internally I took customer Orders, cubed freight i.e. calculating boxing of customer orders to fit trucks, rail cars and LTL freight shipments and handled customer and public requests.

As a House Account Rep I did State to state travel to call on Mass market house accounts and present seasonal sales programs & seminars to our clients. I also organized and worked truck load sales at customer stores across the South East. Organized and represented the company at out of state trade shows. Coordinated division sales, sales quotes, reports, researched company charge-backs and met with customers for resolution & collections which earned & saved the company a lot of money. Made critical decisions to write off & destroy or authorize freight return of any damaged or defective furniture. Supported approximately 20 External Sales Reps for all of the East-West coast markets. I have some traffic experience as well. I was a company representative for our showroom at our yearly furniture market in Chicago Il. I also received the company's highest Customer Service Award voted by National and International customers in the furniture manufacturing industry.

Resigned to go to work for Staffing America but took off a few months in between before starting- my mother passed away.

Sales Service Representative

St. Joe Paper Company - Birmingham, AL.

March 1986 to April 1989

Inside Sales and Customer Service for a manufacturer of corrugated sheets and boxes. Data

entry and quotes. Drew master plans on box layouts and designed and made sample sheets/ boxes for potential new customers. (Resigned for better opportunity with Meadowcraft).

EDUCATION

1991-1992 Architectural Engineering, Jefferson State Jr. College, Birmingham, AL.

1980-1984 Hewitt Trussville High School Trussville, AL.

SKILLS

Human Resource Management, Various programs, HRIS and recruiting systems, Temp-Force, PeopleSoft, Ultipro, Oracle, Back Office, Sales & marketing software systems

AWARDS

Various Customer Service & Sales awards, Various Facility HR accomplishments 2007- present

ADDITIONAL INFORMATION

I have taken the PHR/SPHR courses but have not sat for test yet.

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