Scrum Master, Product Owner. Experienced Digital Lead.

+** ******** *******@*****.*** http://linkedin.com/in/pancrasgomez

PANCRAS GOMEZ

WORK & CLIENTS

HireRight, Procter & Gamble,

Kimberly Clark, National Arts

Gallery, Chanel, NATAS, NTUC

Link, SingTel, MediaCorp, NUS,

Abbott, Hong Leong Bank, CPF,

Adidas, IDA, bKash, Maxis

EDUCATION

Master of Multimedia Design

(2003 – 2004)

The University of Sydney

Sydney, Australia

Bachelor of Science

(1995 - 1998)

St. Josephs College of Arts and

Science. Bangalore, India

OTHER QUALIFICATIONS

Certified ScrumMaster®

(2018)

Scrum Alliance®

NUS ISS, Singapore

Advanced Diploma in

Computer Software Exports

Technologies (1998 - 1999)

Asset International. Bangalore,

India

Diploma in Web and Graphic

Designing

(2000 – 2001)

Arena Multimedia. Tirunelveli,

India

SKILLS

• Agile Scrum & waterfall

project management

• Market & product

requirement definition

• Comparative & competitive

analysis

• Service blueprinting

• Gap analysis

• Business case development

PROFESSIONAL SUMMARY

Digital lead with extensive project, product, and client engagement experience in designing and delivering digital projects. Collaborative at multiple levels with internal teams, customers and partners. Conceptualize and deliver projects, services, go to market strategies as per roadmap. Lead and be involved in digital innovation workshops to identify disruptions and the transformation approach. Experience as Scrum Master, Product Owner and in leading teams of UX/ UI specialists, project managers, account managers, strategists. A dynamic and efficient manager, adept at creative problem solving, achieving business objective alignment at various levels of the organization, support for pre-sales, marketing initiatives and fine management skills.

RELEVANT EXPERIENCE

July 2017 – May 2018, Singapore

Senior Product Manager [APAC], HireRight Pte Ltd

Work closely with a cross-functional team of account management, business development, marketing, operations, implementation, finance and pricing across APAC on go to market strategy for products. Drive improvements in product and service proposition both on and off platform.

End to end product management including product discovery, localization of verification products to meet market needs. Research, define and execute on product vision and strategy for customer facing products and applications. Manage product development in an Agile Scrum environment. Be the SME for clients and internal teams for products. Meet with clients in region for product demos, resolve issues, address escalations. Position and prioritise APAC requirements within the central/ global product teams. Develop business case for enhancement, new product request that require funding for management buy-in. Accomplishments

• Manage the entire product lifecycle for Anti Money Laundering (AML) and Adverse Media Search (AMS) from idea inception to go to market activities.

• As a Product Owner manage the product backlog.

• Own and define the 2019 roadmap, priorities based on market, regulatory and internal needs.

• Optimize operations team located in Poland, India, US and UK verification turn around time for various products.

• Supported the business development teams’ pre-sales effort in the US, EMEA and APAC.

• Evaluate data source verification providers available for healthcare products in APAC. Evaluate available API available from providers with development teams for integration.

• Resolution of language transliteration issue on final client reports for compliance.

• Researched competitors, products in direct and adjacent markets. Gathered key insights on user behavior, pain points, and market trends to support data- based decision making.

• Data driven decision making

• Product strategy

• Finance & budget

management

• Team building

• Global processes and

workflow implementation

• Cross functional team

management and alignment

• Product Innovation

• User Experience & Web

Design

• Organisational Change

• Design Thinking & Human-

Centred Design

• Theories and Techniques

Communications

• Digital Marketing

RECOMMENDATIONS

Pancras proved himself to be a

strong project lead, with a

knack for problem solving. He

has a relatively broad skill set,

across product management,

project management, business

process engineering, and

business process analysis. He is

structured and strategic in his

approach, he's collaborative

and engaging, and he takes

initiative. I found him to be a

quick learner too, and have no

doubt that he will be capable

of turning his hand to any

challenge he is presented with!

Camilla de Villiers

Managing Director

Lionbridge Pte Ltd

Pancras brought a wealth of

experience to our project and

ensured that all opportunities

were incorporated and

managed on time and on

budget. He is an absolute

pleasure to work with - he

accepts challenges and tight

deadlines and never

disappoints.

Elizabeth Costello

Chief Marketing Officer

Sarment Pte Ltd

Pancras is a man with foresight.

He is a manager who can

empower his team to discover

• Worked with customers, prospects and partners to understand their business problems and create solutions to meet market needs.

• Worked with the technology team and key internal stakeholders to define, create and deploy next generation customer-facing technology applications.

• Define, manage and monitor product and business KPI’s for user satisfaction, ease of use, revenue growth, turnaround time, process optimization.

• Engaged the development team, global product team, internal departments to provide product feedback and build awareness for roadmap priorities. December 2016 – May 2017, Singapore

Head of Production, Tigerspike Pte Ltd

Manage the project management and design team. Lead and participate in activities including interaction design, workshops, requirements definition, creative reviews and user expectation definition. Manage projects in execution in an Agile Scrum/ Waterfall environment.

Manage a portfolio of projects & resources across the offices. Oversee the day to day activities for all ongoing projects, mitigate risks and provide creative solutions. Client facing contributing to the pre-sales and execution phase managing the team for delivery. Track utilization, team performance, provide resource requirements vs revenue based on approved projects and in forecast. Lead strategy development in collaboration with production, technical and commercial teams. Prepare project estimates to manage time/cost against those estimates. Conduct weekly & monthly revenue recognition, resource allocation meetings with project managers and advise finance on billing to clients. Lead steering committee meetings for project updates across the portfolio. Point of contact for all client escalations.

Accomplishments

• Lead the delivery team for digital transformation projects for banks, mining, telecommunications and other industries.

• Contributed to the pre-sales effort and pitching to government bodies with a combined value of SGD1M.

• On-boarded a team of project managers, user experience specialists, developers and QA for a USD1.5M project to build mobile apps and website for a regional financial institution.

• Setup processes to forecast for sales vs hiring, team management, goal setting, allocation of resources, prepare pitch team for pre-sales effort etc.

• Coached and mentored team members. Set performance goals and overall team direction for growth.

• Manage the project and product roadmap, strategy for the agile delivery of a selling and bidding mobile app for an iron ore trading company.

• Delivered the Rapid Design Visualization project for a global bank to show spend patterns and trends for savings account.

• Delivered a mobile insurance application for on-boarding and up-selling insurance products to corporate employees for a leading insurance company.

• Planned and on-boarded the team for a digital transformation project for a global hotel chain for their rewards, loyalty, reservation and booking system. October 2014 – September 2016, Singapore

Senior Project Manager, Wunderman Pte Ltd

Support a portfolio of digital projects for private sector and the Singapore government. Manage the production of campaign assets and manage the campaign execution both with internal and external stakeholders/ vendors. Build scope and estimate effort for engagements. Client facing for pre-sales effort, pitches, presentation to clients. Prepare responses for RFPs & RFIs with the estimated effort, timeline, negotiate with 3rd party vendors for tools, platforms and present during the client presentation pre and post shortlisting. Develop & implement processes, templates for compliance within the organization. Accomplishments

and develop their strengths,

and further place them in roles

where they can excel.

He has the talent of building a

team with different strengths.

He is strong-willed and is a

great provider for his team.

Pancras is a leader who is

not afraid to course correct,

and make difficult decisions.

Winson Lim

Head of Apps

Tigerspike Pte Ltd

Detail oriented, process driven

and objective-minded, Pancras

is the go-to guy when your

primary goal is to get things

done.

Sean Seet

Associate Account Director

Wunderman Pte Ltd

• Lead and delivered the revamp of eCitizen.gov website for IDA.

• Managed the end to end delivery of NAC PAT website for National Arts Council

& CPF in-touch magazine website for Central Provident Fund, Singapore within timeline and profitability margin.

• Managed the implementation of Mobile Device Management for Adidas to update content and assets across the region for in-store installations.

• Support a portfolio of go-to-market strategies for products built for Chanel, Adidas, Abbott and Kimberly Clark.

• Managed the portfolio of retainer accounts for Procter & Gamble, Kimberly Clark, Abbott for successful delivery of projects including campaigns, websites, apps at the projects level. Growing the portfolio through innovative ideas and excellent client relationship. Estimated value of SGD3M.

• Lead the delivery of distributor portal for a leading wine company for the region. Delivered it managing multiple vendors (local & regional), teams of account managers, creative designers, developers and QA. Estimated value of USD.5M.

• Involved in the pitch for Singapore Tourism Board Digital Initiative 2015-2016 team representing 3 big agencies within WPP.

• Worked with external partner for RFP response to Tradenet and NS Portal for Singapore government.

• Involved in medium scale project recovery for clients from private and public sector for mobile and web applications across the region.

• Cost estimation, scoping, pre-sales research, competitive analysis to prepare the Scope of Work document and budget estimation for government and private sector clients.

• Involved in the setup of regional teams for production and development across the region with processes and workflows in place for effective delivery. June 2013 – Oct 2014, Singapore

Senior Manager, NTUC Link Pte Ltd

Build and manage the digital rewards and loyalty platform for NTUCLink. Deliver the campaign management system. Manage the vendor selection process for the RFP to rebuild the web and mobile platforms. Support the marketing team in campaign executions. Managed an estimated budget of SGD1M for the platforms. Accomplishments

• Launched multiple initiatives for the LinkPoints program on the web and mobile platforms.

• Managed vendors to build and enhance Plus.com.sg platform.

• Established internal and external processes, procedures for compliance organization wide.

• Developed the RFP to revamp the Plus.com.sg website. Lead the vendor selection process and onboarding.

• Delivered the campaign management application for digital marketing campaigns.

• Manage a team of project coordinators.

April 2010 – June 2013, Singapore

Product Manager, SingTel Pte Ltd

Manage budgets, schedules, product roadmap and strategy to ensure timeline delivery of mobile apps & websites within scope. Take responsibility for the digital workflows management, concepts, business models, initiatives, processes and procedures. Conduct market research to identify trends and adaptability. Managed a budget of SGD1.5M.

Accomplishments

• Delivered Singapore’s first eMagazine app for tablets. Product roadmap development and Project management for the end to end delivery working with designers, developers and multiple external vendors.

• Lead and delivered the Premium Rated Service (SMS, content download) control mechanism to prevent un-authorized usage and download.

• Delivered the UX/ UI and supported the team for delivery of Barclays Premier League app, SingTel ideas mobile portal, mobile TV portal.

• Liaised with content providers to ensure content provided is published online using CMS to different platforms.

• Planned Content Programs line-up on mobile portals, based on promotional thematics, device segmentation, and user profile; ensuring constant refreshment of relevant content to engage users on portals.

• Sourced relevant non-premium content to enhance user experience and increase engagement rate on portal, extending such relevance on content discovery tools applications on mobile device decks.

• Developed usability guidelines and framework documents for internal and external stakeholders to adapt and implement in the respective areas of vertical portals by content genres.

• Development of main site architecture with robust linkages to off portal discovery tools to ensure consistency in user experience and increase engagement ratings.

• Analysis of promotional thematic performance, user’s engagement rating, user behavior patterns and transaction conversions.

May 2008 – April 2010, Singapore

Multimedia Producer (Assistant Manager), MediaCorp Pte Ltd

(Interactive Media Division)

October 2007 – May 2008, Singapore

Media Producer (Contract Role), National University of Singapore May 2007 – October 2007, Singapore

Senior Creative Designer (Contract Role), Info Lab Pte Ltd, Singapore October 2005 – March 2007, Hyderabad - India

Flash Designer and Web Master, Deloitte Touche Tohmatsu December 2004 – October 2005, Chennai - India

Senior Creative Designer, Swathi Soft Solutions Pvt Ltd March 2001 - October 2002, Singapore

Creative Designer & Multimedia Systems Integrator, GetIT Multimedia Pte Ltd

A decade long experience in growing the user experience, user interface and client engagement skills for the end user. These roles I have been involved in the design and development of products and services. Delivery of brand guidelines, style guides, website/ app mockups and designs.

EXPERTISE

• Leadership

• Pre-sales support

• Project Management

• Product Development

• Process Development &

Implementation

• Vendor Management

• Sales forecast Vs hiring plan

• Pricing and Contract Negotiations

• Resource planning/ management

• Client engagement

• Critical Thinking

• Stakeholder Management

• Product Strategy & Education

• UX/ UI Design

• Web/ Mobile Solutions

• End-to-End Delivery of Apps

• Creative problem solving

• Team coaching and mentorship

• Profitability for projects

• Content programming/ marketing

• Product Marketing

KEY ACCOMPLISHMENTS

• Probability rating for pre-sales engagement kept at 70% working with pre- sales team

• Successful delivery of projects for both the Singapore government and private sector clients

• 80% utilization of resources maintained for consistent delivery

• Sales Vs Hiring plan for agency to keep consistent delivery mode with availability of resources to reduce impact to projects

• Coached and guided project managers, account managers for effective client engagement

• Profitability margin for projects consistently kept positive

• Extensive experience in recovering projects for client acceptance OTHER INFORMATION

Availability: Immediate

Nationality: Singapore

NS Liability: Exempted under 1st gen professional

Travel: Open to travel 100%

Contact this candidate