Sales Administrative Assistant
Resume:
ALICIA C ALBERICH
Hialeah, Florida, 33012.
Phone: 786-***-****
ac59bw@r.postjobfree.com
Objective
** ***** ** ********** ******* in responsible position in sales and customer services related to Airlines and Travel Agencies, in Latin America and Europe.
Groups, Events, Familiar, Individual contracts, booking, selling and guide services.
Office skills and Microsoft tools.
Airlines Systems: Gabriel, Amadeus, Galileo Air tickets International reservations. IATA, OACI.
Languages: Spanish, English, French, Català.
Ability Summary
Bilingual in English and Spanish.
Well writing reading and understanding of French language and català.
Knowledge of the travel industry and of office’s procedures.
Microsoft skills: power point, excel, internet, word.
Experimented relations with customers.
Team work skills for more than 20 years.
Goals directed.
Occupational Licenses & Certificates
Certification Title
Computers
Issuing Organization
TICI International, Florida
Completion Date
09 /2012
Expiration Date
04/2013
Economist
Polytechnic School Antonio Guiteras
08/2012
07/1994
French language
Alliance Française de la Havane
09/2002
07/2006
Air Traffic Representing IATA, OACI
Cubana de Aviación
09/1992
04/1995
Typing
Vocational
05/1986
08/1986
International Telephone Operator
Cuban Telecommunications Minister
09/1985
07/1986
English Language
Abraham Lincoln Foreign Languages School
09/1984
07/1986
Employment History
- Ross Dress for Less. Associate, Cashier. 2014. Florida, USA.
.- Club Atlantis Condominiun. South Beach, Miami. Front Desk. 2013. Florida, USA.
.- Travel Agent. San Marino Travel Agency, 2009 - 2011. Burgos, Spain.
Tourist Product Investigation, (Sales, Contracting, Booking, Guide functions Groups, Events,
Indivivual, International, Domestics, flights, ground, ect.)
.- Travel Agent. Omonia, Serveis Touristics Barcelona. 2008. Barcelona, Spain.
Tourist Product Investigation, (Sales, Contracting, Booking, Guide functions Groups, Events,
Indivivual, International, Domestics, flights, ground, ect.)
.- Handling International Services. Flight Care.. 2008. Barcelona, Spain.
Airlines represent at, Customer attention and services. Booking, check-in, baggage, immigration.
El Prat Airport. Barcelona.
.- Administrative Assistant. Shenker Ibérica, Logistics. Barcelona, Spain. 2007.
Administrative, accounting and bills of air logistic operations
.- Touristics Operations Supervisor. Cubanacán Agencia de Viajes. Cuba. 1995 -2006.
All Air services, as booking, sales, charters, Multidestinations, Groups, Individual,
International,Domestics. Contracts, Billing, Methodology, Rules IATA, OACI, ect.
.- Cubana de Aviación. International Air Traffic Rppt. Sales Dpto. 1992-1994.
Agent IATA, OACI of TRAFFIC.
. - Pigmentary Retinosys International Clinic. Private Operator. 1991-1992.
. - English Teacher. Senior School, 7, 8 and 9th grades. 1989 – 1991.
Honors & Activities
I've been working in Travel Agencies for more than 20 years directly to the clients. Had the opportunity to create by myself the main Air Services Department in the Travel agency I was working for more than 10 years, Cubanacán Travel Agency where instituted.
1.Methodology.
2.Techniques needed for that kind of job and the installation of it.
3.Supervision controls due to monthly departmental and Sub-direction economies audit for the company and in order of be well qualifying for external audit for Superior Level of controls from the Minister of Tourism.
4.Continue preparation of the personal and new systems programmers needed in the specialty.
It increased the opportunities of the Agency, since this moment was possible to accede to different international markets for and destinations as Caribbean, Latin America, combinations of national destinations with international ones, etc., all because we had the human, enterprise techniques resources for that.
Education and Training
Main studies:
Economics. All accounting specialties in general. 2004.
Antonio Guiteras Institute. La Habana. 2 years.
Professional:
International Airline Representative. 2002.
Cubana Airline. Atlanta international habilitation.
Air Reservation Systems:
Galileo. - Airlines and Travel Agencies Reservation System-. 2008.
Barcelona. Ground Force Certificate.
Amadeus Airline System. Airlines Reservation System. 2004
Cubana de Aviación.
Gabriel System. 2002. Airlines Reservation System.
Cubana de Aviación. La Habana.
Aurora System. 1986. Cubana de Aviación.
Languages studies:
French Language. French Literature. 2002 - 2006.
Alliance Fracàise de La Havanne. (4 years).
English Language. Language, Grammar and English Literature 1984 – 1986.
Abraham Lincoln Foreigner Languages School. (2 years).
Others:
Català: Comprehension, writing and spoken.
No studied, living and working in Barcelona, Spain.
Additional Information
Due to the experience acquired have the skills for working in groups, very loyalty to my job, whatever, always increasing the possibilities of doing everything in a better way and in a better environment of relationship among the partners and customers, to make possible development as a person and as a worker, so well to the enterprise.
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