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Catherine Chi ac59bc@r.postjobfree.com

EXPERIENCE

Tampa General Hospital, Data Abstractor, Tampa FL

December 2013-Present

• Prioritizing and processing information requests, extracting information, and auditing; abstracted measures such as: Inpatients - SCIP, SCPC, HF, Sepsis, ED/IMM, STK, VTE, PCM, PC-BF, PC-BSI, SUB, TOB; Outpatients: Chest Pain, ED, HOP surgery, PM, STK, ENDFC, ENDPC; ORTHO SCIPS

• Strong organization skills and multitasking on a daily basis

• Perform high productivity and accuracy, very detail-oriented and provide quality assurance Utopia Home Care, Inc., Scheduler &Referral Coordinator/HR Specialist, Tampa FL June 2012-December 2013

• Scheduling and coordinating services for clients and communicating to case managers, client's family/caregivers, nurses, and/or CNAs.

• Providing HHA flow sheets and sending them to the Billing Dep't as well as sending out claims

• QA calls to clients to see how services are and providing detailed reports such as incidents for non-service and service hours of employees or clients

• Processing payroll, maintaining a rotating schedule, which involves working weekends and taking on-call, answering incoming calls, caring for the elderly, processing referrals, and verifying eligibility and benefits; recording entries of invoices and calculating monthly reports

• Conduct orientation sessions, process applications by following the list of guidelines, appoint relations between managers and employees, informing different health insurance plans, & managing workshops for software training or CPR training

• Managing and providing services for Medicare and Medicaid clients USF Physicians Group - Bariatrics & Vascular Dep’t, Admin Asst, Tampa, FL Sept 2011-Feb 2012

• Handling heavy call volume such as 250+ per day.

• Coordinating & scheduling appointments, meetings, & making travel arrangements.

• Tracking inventory, ordering office supplies, & transcribes dictation for correspondence, memos, and reports.

• Document and analyze the progress of pts through the process of education, insurance authorization, and access to services at TGH/USF.

• Review patient related correspondence and test results from providers.

• Provide brief and personalized assessment of severity of obesity and its related co-morbidities to prospective patients. Participate in weekly patient care & management meetings.

• Support and assist medical staff in basic office duties.

• Operate incoming calls to direct any medical staff, patients, etc. Updated on 07/09/2018

Chapters Health System/Life Path Hospice, HR Rep/Medical Secretary, Tampa, FL Dec 2010 - Sept 2011

• Supporting Admissions Department, Medical Staff, and Human Resources/Employee Relations Department.

• Employee orientation, development, and training logistics and record keeping.

• Organizing and evaluating medical charts for accuracy and completeness by collecting, tracking, and processing the medical charts daily; Maintained a database of 1000+ patient demographics and information to process billing accurately.

• Responsible for reviewing insurance information, collecting co-pays, and applying payments to balances; Adhered to HIPAA regulations in accordance with office policies and confidentiality guidelines

Technology Transfer Services, CMS Support Specialist, Tampa, FL Jun 2008 - May 2010

• Performed one-on-one specialized trainings for developers while troubleshooting and resolving common user generated tagging errors and application update errors in addition to installing application updates and supporting file upgrades to the CMS web-client and XML editor.

• Produced and distributed online software manuals utilizing web-client CMS applications, XML- based documentation development, DITA language specification, and XML style sheets and the transform function.

• Trained five CMS Specialists by providing knowledge of CMS and XML Editor installation, configuration, licensing, and navigating the CMS web client directory structure. Agilysys, Inc. (formerly ISD), Office Manager/Admin Sales Assistant, Tampa, FL Nov 2004 - Jun 2008

• Supported seven account managers and partnered with marketing efforts by leading sales pitches for new and existing customers.

• Maintained day-to-day operations including data entry, tracking inventory, telemarketing, quoting, coordinating events, and expense reporting.

• Generated customer estimates by utilizing sales modeling tools such as SARs and OpRegs

• Administering support for Human Resources such as setting up new hire packets, organizing and structuring employee handbooks.

EDUCATION

• A.S Health Information Technology: St. Petersburg College, Clearwater, FL Present

• A.S. Health Services Administration: St. Petersburg College, Clearwater, FL 2016 SKILLS & QUALIFICATIONS

• Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, WordPerfect, Publisher, Visio

• Keyboard Entry: 68 WPM, Data Entry 10 key: 9,000 ksph, Data Entry Alpha Numeric: 13,009 ksph, 0% error rate

• Programs: Lotus Notes, Meeting Matrix, Delphi, Espresso, Concierge Assistant, HIS, Fidelio, Intranet, SAR’s, OpRegs, Crystal Reports, PeopleSoft, Solutions, Santrax, Citrix, Allscripts

(PCIS), Salesforce, CRM Systems, Great Plains, CPM, Unity, Infusionsoft, ServTracker, Availity, DDE, Cerner

• Coding: DHTML, CMS, XML Editor, CSSC

• Language(s): Chinese-Mandarin

• Handled up to 25 phone lines at a time

• I have worked for other companies such as MDA and Bayshore Dental providing high-quality and exceptional customer service, handling correspondence and accounting functions, coordinating and monitoring marketing events, tracking weekly reports, and being a liaison for the directors and managers.

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