Customer Service Social Media

Ellie Baxter

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***** **** *** ** ***.k***, Everett, WA 98208 Cell #: 984-***-**** Email: **********@*****.*** Summary

Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility. Committed to delivering high quality results with little supervision. Energetic with 10 year’s experience in high-level support roles. Organized and professional.

Highlights

Accomplishments

● Received a merit raise for strong attention to detail, exemplary customer service and team player attitude.

● Recognized by peers and management for going above and beyond normal job functions.

● Assisted in maintaining preparation and service areas in a sanitary condition.

● Food Preparation Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.

● Helped with preparation, set up, and service for catering events.

● Executed daily production lists and goals.

Experience

Microsoft Office proficiency Strong problem solver Excel spreadsheets Resourceful

Meticulous attention to detail Dedicated team player Results oriented Understands grammar

Self directed Proofreading

Time management Professional and mature

Makeup Artist/Christian Dior 8/12/2014 to present

Belk at Crabtree Mall Raleigh, North Carolina

● Trained on products, POS systems, and inventory rotations.

● Personalized with new clients, showing them multi able products.

● Every six months, processed inventory, counted inventory, and put away inventory.

● Intended classes to learn how to better support customer service roles.

● Cleaned and organized shipments.

● Marketing for special events by promoting new lines. Promoted with flyers, phone calls and social media.

Waitress/Bartender 3/25/2014 to 8/5/2014

View Bar Raleigh, North Carolina

•Interacted with customers in a busy, high volume restaurant

•Operated computer/cash register and accepted payments from customers

•Assisting kitchen staff with food preparation

•Performed duties as supervisor when necessary

•Greeted customers, developed rapport; accepted, processed and delivered orders

•Performed all aspects of food preparation, delivery, and clean up

•Served alcohol in accordance with North Carolina State liquor laws Waitress/Bartender 9/05/2013 to 2/20/2014 Carolina Ale House Raleigh, North Carolina

● Welcomed guests

● Took orders, made drinks, and delivered food.

● Cleaned sections of the restaurant and bar.

● Personalized with guests to create comfortable atmosphere.

● Side work completion.

Manager 6/25/2013 to 9/01/13 Journeys Durham, North Carolina

● Assisted co workers with shipment.

● Spent multiple hours counting inventory and consolidating rows of shoes.

● Created a welcoming environment for customers.

● Assisted customers find the shoes they most desire.

● Designed a weekly schedule and set goals for each co worker.

● Created shipments for ware houses and other stores.

● Promoted certain brands and styles.

● Attended and assisted with monthly meetings.

Trainer/Shift Supervisor 07/2012 to 05/2013

Panera Bread Co. Raleigh, North Carolina

● Accepted payment from customers and made change as necessary.

● Assisted co workers. Checked the quantity and quality of received products

● Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

● Cleaned and prepared various foods for cooking or serving

● Trained staff of 12 food preparation employees. Responsible for daily set up of five stations.

● Greeted guests and sat them at tables or in waiting areas. AssociateTrainer 11/2011 to 07/2012

PaneraBreadCo.

Seattle,Washington

● Cleaned and prepared various foods for cooking or serving

● Accepted payment from customers and made change as necessary.

● Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

● Cleaned bars, work areas, and tables

● Suggested additional items to customers, as appropriate, to increase restaurant sales. Barista/Shift Supervisor 03/2009 to 11/2011 Starbucks Seattle, Washington

● Accepted payment from customers and made change as necessary.

● Up sold additional menu items, beverages and desserts to increase restaurant profits.

● Assisted co workers.

● Communicated clearly and positively with co workers and management.

● Recorded customer orders and repeated them back in a clear, understandable manner.

● Prepared and served beverages such as coffee, tea and fountain drinks.

● Worked well with teammates and openly invited coaching from the management team.

● Took initiative to find extra tasks when scheduled duties were completed. Mastered Point of Sale (POS) computer system for automated order taking. Administrator 01/2011 to 07/2011 Rosci Salon Da’ Spa Lincoln University, Pennsylvania

● Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

● Verified and logged in deadlines for responding to daily inquiries.

● Managed incoming and outgoing calls.

● Scheduled and confirmed appointments for entire management team and guests. SalesAssociate 03/2009 to 09/2010 American Eagle Bellevue, Washington

● Described use and operation of merchandise to customers.

● Received and processed cash and credit payments for in store purchases.

● Placed special merchandise orders for customers.

● Demonstrated that customers come first by serving them with a sense of urgency.

● Maintained friendly and professional customer interactions.

● Shared product knowledge with customers while making personal recommendations.

● Verified that all merchandising standards were maintained on a daily basis. Education

University of Washington

● Member of the International Studies Club and the Jazz Club.

● 3.8 GPA

Bellevue Community College

● Associates Degree in Arts and Communications

Bothell Highschool

● Graduated in 2011

● Graduated with Honors

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