S H A R M I N Y N A R D I

** ********** **** *********, ** 19372

954-***-**** • ac599h@r.postjobfree.com

Professional Summary

Self-motivated, highly organized, detailed oriented, independent and a team player with strong time-management skills. Possess excellent computer skills in programs such as Excel, Word, QuickBooks, ADP, Outlook, Dropbox, GotomyPC as well as CRM, call center and logistics programs such as 3PL, Connect First, Limelight, Konnective and Five9. I am looking for an opportunity to grow with a company utilizing my skills and experience.

Professional Experience

September 2014 - July 2018

Cydonian Management Corp

Delray Beach, FL/Thorndale, PA

Accounting Manager/Wire Transfer Specialist:

Updating and managing 280 corporate bank balances daily, obtaining monthly bank statements, QuickBooks transactions/bank statement reconciliation, AR/AP, analyze P&L and BS reports, cash flow model reports, end of year tax preparation, resolve accounting discrepancies, submit payments to vendor for received and approved invoices via ACH/wire transfer, prepare and submit client invoices, contact clients regarding overdue invoices, send bill pays to customers for failed refunds via CRM, and training new employees in the accounting department.

Administrative Assistant:

Agent statistics report, expense reports, creating and reconciling merchant processing reports to ensure all accounts are receiving expected deposits, manage merchant accounts’ reserve balances and releases, contacting processors regarding discrepancies, create a merchant reconciliation manual, training new employees in the admin department and any tasks requested such as office supply orders.

Customer Service/Retention Manager/Trainer:

Create training manuals, conducting training classes regarding system, script and product knowledge, educate agents on proper protocol and call handling procedures, weekly meetings regarding expectations with call center supervisors, create agent knowledge test/answer key, allocate calls to multiple call centers, monitor call center queues, work closely with QA, live monitoring and listening to recorded calls, provide feedback to upper management and call center supervisors, manage customer service agents, create refund per call reports hourly, delegate call backs regarding our email inquiries and check incoming mail as far as product returns.

August 2009 - July 2014

Acquinity Interactive/Waltham Technologies

Deerfield Beach, FL/Miami Beach, FL

CSI Agent/Supervisor

Inbound and outbound sales, customer service, managing agents, retention, training, upsell, down sell, created scripts, created reports as requested, customer service investigation which entailed analyzing and identifying questionable customer on-line practices, reviewing potentially fraudulent and high risk accounts, followed up with existing customers who displaced suspicious activity or purchasing patterns, reviewed all pending orders for approval in the daily queue, responded to all inquiries regarding unauthorized charges while contacting the appropriate financial institution.

Purchasing/Shipping Manager

Submitted orders daily to outsourced vendors, managed purchasing, shipping and inventory for in-house warehouse, communicated and establish relationships with vendors, updated customer database with tracking numbers, managed all shipping case inquiries submitted by customer service, created reports as requested and submitted invoices to accounting for payment.

November 2005 - July 2009

Next Generation Training Inc/ELGames.com

Palm Harbor, FL

Office Manager/Pack ‘n Ship/Customer Service

QuickBooks data entry, entering checks, reconciling, and/or adjusting the clients’ accounts, maintains office services by organizing office operations and procedures, preparing payroll, design filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions, maintained office efficiency by planning and implementing office systems, inbound call orders, suggested products based on the customer’s wants and needs and printed, fulfilled, packed and create shipping labels for customer orders.

Education

1998-2002 Coconut Creek High School Coconut Creek, FL

Achieved High School Diploma

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